The Broadband Guide
search advanced
FAQs Categories:

How to fix common Outlook problems / crashes ?

To solve most common MS Outlook problems, such as the program closing at random, not starting properly, etc., try some of the following fixes:

1. Run scanpst.exe on your Personal Folder. The default location of scanpst.exe is:
C:\Program Files\Common Files\System\MSMAPI\

2. Rename outcmd.dat to .old and restart Outlook to reset all the toolbars (a common Outlook problem). The file location is: C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook

3. You can try recreating the profile in Control Panel > Mail > Show Profiles

4. Try running Outlook with the /safe switch: Start > Run > type: outlook /safe
In some cases you may have to enter the full path to Outlook: "C:\Program Files\Microsoft Office\Office11\Outlook.exe" /safe
Once Outlook is running, run Help > Detect and Repair

5. Start in safe mode again and disable individual add-ons in Tools > Options > Other > Advanced E-mail Options > Add-In Manager/COM Add-ins

  User Reviews/Comments:
by alex husty - 2012-11-21 03:04
The first and the foremost thing that you should know that the Outlook crashes because sometimes the PST file in the application get oversized and exceeds the file limit. Outlook becomes unstable when the PST file is oversized. You will have to split the oversized file into the respective smaller ones. Another reason might be the presence of add-in that you might have downloaded on your system. There are many add-in that are not compatible with Outlook and thereby causes problems. You need to uninstall the same to fix the problems.
by Philip - 2012-11-30 10:05
There was a 2GB PST file limit in Outlook 2002 and earlier versions, it is up to 20Gb for unicode pst files since Outlook 2003.

To check/change this limit, see MS KB 832925 -->
by sarahsmith - 2013-01-18 01:14
All the above mentioned methods are quite useful for resolving the Outlook crash problem. Scanpst.exe is the default utility from Microsoft for troubleshooting the issues with Outlook. Its usage and its location depends on the version of Outlook being used.

News Glossary of Terms FAQs Polls Cool Links SpeedGuide Teams SG Premium Services SG Gear Store
Registry Tweaks Broadband Tools Downloads/Patches Broadband Hardware SG Ports Database Security Default Passwords User Stories
Broadband Routers Wireless Firewalls / VPNs Software Hardware User Reviews
Broadband Security Editorials General User Articles Quick Reference
Broadband Forums General Discussions
Advertising Awards Link to us Server Statistics Helping SG About