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Arris Touchstone TM1602

details: DOCSIS 3.0 Telephony Modem
hardware type: Cable Modem
date added: 2017-07-29
updated: 2017-07-30
The Touchstone DOCSIS 3.0 16x4 Embedded Multimedia Terminal Adaptor (E-MTA) TM1602 delivers two lines of primary line Voice over IP (VoIP), ultra-high speed data access, and multiple battery pack options to support telephony service during power outages. Designed as an upgradeable solution for advanced users, the TM1602 enables both home and small businesses the speed and performance achievable with a 24x8 bonded channel cable environment along with industry-leading ARRIS voice and battery back-up features. With the TM1602, cable operators can maintain competitive position against VDSL and fiber to the home services by offering subscriber data services as high as 960Mbps.

 Touchstone TM1602 Features
 Availability: discontinued
 LAN / WAN Connectivity
 WAN throughput: 912 Mbps
 WAN port(s) type: Coax F-connector
 LAN ports: 1
 LAN ports type: Gigabit Ethernet (RJ-45)
 LAN ports auto cross-over: yes
 RJ-11 FXS VoIP phone ports: 2
 NAT routing: yes
 Multihomed: yes
 DHCP server: yes
 DHCP client: yes
 Cable Modem
 DOCSIS compliance: DOCSIS 3.0
 DOCSIS channels (down x up): 24x8 (912 Mbit/s)
 Device Management
 Default IP address:
 Administration: Web-based (LAN)
Remote configuration (WAN)
 Firmware upgradeable: yes
 Misc hardware info
 Chipset: Intel Puma 6
 Notes: There are some known issues with the Intel Puma 6 chipset that may be partially resolved by firmware upgrades.

Please use the Add Comment function below to review devices you have used (please be descriptive). If you find an error in our database, or have additional information about the product, please
  User Reviews/Comments:
by james - 2020-09-23 20:31
What is the proper/average operating downstream power level? My RF parameters from the status page read from -0.50 dBmV to 2.30 dBmV, the average being about 1.00 dBmV. Is this normal? It has been disconnecting frequently (2-3 times a night) and trying to diagnose if its this modem or my router or something else.
by Philip - 2020-09-24 08:48
Power levels fluctuate, but anything between -8dB and +8dB is great. Modems should theoretically work with +-15dbmV, even though getting close to those boundaries can cause disconnects, etc. The closer to zero this value is, the better, and seems your modem is right where it should be. You can look at some of the other values, here is a FAQ that can help:

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