Verizon app collecting users browsing history2021-12-06 19:02 by Daniela
Verizon might be collecting information about your browsing history, location, apps, and your contacts, all in the name of helping the company "understand your interests," first spotted by Input. The program, which Verizon appears to automatically opt customers into, is called Verizon Custom Experience and its controls lay buried in the privacy settings on the My Verizon app.
The company says in a support article that "your participation in our Custom Experience programs helps us personalize our communications with you, give you more relevant product and service recommendations, and develop plans, services, and offers that are more appealing to you." Verizon Wireless customers are encouraged to provide even more data via the Custom Experience Plus program.
"We do not share information that identifies you outside of Verizon as part of these programmes other than with service providers who work for us. These service providers are required to use the information only for the purposes Verizon defines and not for their own or others' marketing or advertising purposes," Verizon claims on its website.
Users can opt-out of the Custom Experience altogether by opening My Verizon app, and then clicking the gear icon in the top-right corner of the screen. They should then scroll down and select "Manage privacy settings" beneath the "Preferences" heading. On the next page they would find toggle off "Custom Experience" and "Custom Experience Plus. To erase the information that Verizon has already collected about through the programme, they should tap "Custom Experience Settings," and hit "Reset".
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