T-Mobile users suffered 12-hour voice and text outage on Monday2020-06-16 17:28 by Daniela
Tags: T-Mobile, outage
T-Mobile customers across the United States reported network outages that rendered them unable to make phone calls or access the internet on Monday. T-Mobile voice and text service was restored about 1 a.m. ET on Tuesday, according to a tweet from Neville Ray, the president of technology for T-Mobile. The company blamed an internet-traffic issue that caused problems with its network for the outage.
According to T-Mobile CEO Mike Sievert, the voice and text network outage was caused by a botched network maintenance procedure, a part of the three-year project to integrate Sprint's network infrastructure with T-Mobile's. Company representatives suggested using alternative calling and messaging methods such as WhatsApp or Signal during the outage since the data network was fully operational.
"This is an IP traffic related issue that has created significant capacity issues in the network core throughout the day," Sievert said in a prepared statement.
AT&T and Verizon both said their networks were operating normally. But calls between their customers and T-Mobile customers could have run into trouble because of T-Mobile's issues, creating the impression of a widespread communications failure.
The head of the U.S. communications regulator said T-Mobile's nationwide, hours-long outage Monday was "unacceptable" and that the Federal Communications Commission will investigate.
"The T-Mobile network outage is unacceptable," FCC Chairman Ajit Pai tweeted on Monday evening, saying that the agency would launch a probe into the matter. "We're demanding answers - and so are American consumers."
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