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Netgear sued for defective cable modems

2017-04-25 13:07 by
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Networking manufacturer Netgear is being sued by attorneys in San Francisco who claim that Netgear's CM700 high-speed cable modem is defective.

The suit, filed on behalf of consumers by the firm of Schubert, Jonckheer & Kolbe, claims that the device contains a serious defect that causes high spikes in network delays, making users' internet connections less efficient.

Netgear promoted the modem as "ideal for the fastest Internet speed services plan." Despite that, the company has been aware that there is an issue but has not fixed the problem. In December, Netgear introduced an upgraded cable modem, the CM1000.

"Consumers paid top dollar for a high-end cable modem, but the Netgear CM700 suffers from a serious flaw that affects network connections," said Noah Schubert, a partner at Schubert Jonckheer & Kolbe. "Netgear and other cable modem manufacturers shipping modems with the defect should recall the affected models and issue refunds."

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by furrynutz - 2017-04-29 12:10
These links are to DSLreports infromation regarding Intel's problem with there Puma 6 chip set seen in various Mfr cable modems:
Initial:
https://www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mistake and
https://www.dslreports.com/forum/r31122204-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion and https://www.dslreports.com/forum/r31340594-ALL-SB6190-and-CM700-latency-fix-firmware-ready-to-test

Recent problem found: 4/25/2017
https://www.dslreports.com/forum/r31377755-

Most cable modems with Intel's Puma 6 chip sets are effected. Users may want to contact there modem Mfrs if they are having problems with effected modems. This only effects cable modems with the Intel Puma 6 chip set.
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