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Major internet connectivity issues hit regions in northeastern US

2021-01-26 21:16 by

 

Internet users across the northeast U.S. experienced widespread outages for several hours Tuesday, interrupting work and school because of an unspecified Verizon network issue. Described as "a fiber cable issue" it appears that a cut cable somewhere in New York is behind it all.

"We are aware of an issue impacting the quality of Fios service throughout the Northeast corridor," said Rich Young, spokesman for Verizon. "Our network team is fully engaged. We are working through the root cause and have already seen service levels start to restore."

"An internet issue impacting the quality of our Fios service throughout the Northeast has been resolved," said spokesperson Young in an emailed statement Tuesday afternoon.

The outage affected major internet and cloud providers and major sites such as Google and Facebook. Amazon, whose web services division powers a wide range of online services, indicated its network wasn't the cause of the problem and that connectivity issues for its Amazon Web Services customers were resolved around 12:45 p.m., after an hour and a half. Google said it also had not found issues with its own services and was investigating.

Disruptions to internet services are always a hassle, but have become even more excruciating as the pandemic forces millions of people to work from home and students to attend school remotely.

Internet service companies typically have multiple redundancies built into their network, so when customers lose access to part of the network, other locations will make up for the loss. But the extra, rerouted traffic can make internet speeds slower - particularly when traffic is high, such as when millions of people are working from home.

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