The Broadband Guide
search advanced

Google is investigating a Drive issue that causes files to go missing

2023-11-28 17:31 by


Google Drive users are reporting that recent files stored in the cloud have suddenly disappeared, with the cloud service reverting to a storage snapshot as it was around April-May 2023.

Google Drive is a cloud-based storage service that allows people to store and access files from any internet-connected device via their Google account. It is a widely used service by individuals and businesses (as part of Google Workspace).

The issue was first pointed out by a user named Yeonjoong, who noticed files going back to May 2023 were gone. Yeonjoong's Google Drive seemed to have reverted to its status from last May even though they hadn't made any changes. "No files was [sic] deleted manually, so no files in Trash. I never sync or shared my files and drive to anyone, I used the drive locally," said the post. Despite working with the Google support team, Yeonjoong still hasn't been able to recover the files.

After Yeonjoong published the original post, at least ten users chimed in to add that they, too, lost months of data. Other users have posted separately about the issue. Despite troubleshooting with the support team, they also haven't been able to recover their files. Many users said the missing data is critical, work-related files.

Google has a post up on the Google Drive help forums more or less acknowledging the issue. The post, titled "Drive for desktop (v84.0.0.0 - Sync Issue," says, "We're investigating reports of an issue impacting a limited subset of Drive for desktop users and will follow up with more updates." Google adds an ominous list of things to not do in the meantime like:

  • Do not click "Disconnect account" within Drive for desktop

  • Do not delete or move the app data folder:Windows: %USERPROFILE%\AppData\Local\Google\DriveFS

  • macOS: ~/Library/Application Support/Google/DriveFS

  • Optional: If you have room on your hard drive, we recommend making a copy of the app data folder.

Read more -here-


  Post your review/comments
News Glossary of Terms FAQs Polls Cool Links SpeedGuide Teams SG Premium Services SG Gear Store
Registry Tweaks Broadband Tools Downloads/Patches Broadband Hardware SG Ports Database Security Default Passwords User Stories
Broadband Routers Wireless Firewalls / VPNs Software Hardware User Reviews
Broadband Security Editorials General User Articles Quick Reference
Broadband Forums General Discussions
Advertising Awards Link to us Server Statistics Helping SG About