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FTC warns three PC tech companies of potential warranty violations

2024-07-03 18:44 by
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The US Federal Trade Commission is warning three PC vendors that allegedly used warranty policies to stop consumers from repairing their products. This includes telling customers that pulling off the stickers from a PC part will void its warranty.

The warnings were sent on Wednesday to ASRock, Gigabyte, and Zotac after the FTC reviewed the companies' warranty policies and found they can "hinder consumers' ability to perform routine maintenance and repairs on their products."

In the case of Gigabyte and Zotac, the FTC flagged how both companies' warranty policies declare that removing, tampering, or damaging a product's stickers will void the warranty.

According to the FTC, the Magnuson-Moss Warranty Act generally prohibits companies from "conditioning their written warranties on a consumer's use of any article or service." In addition, the Commission says using warranty policies in such a way represents a deceptive trade practice that also impedes a consumer's right to repair.

The letters to the PC vendors also warn that the FTC could take legal action if the policies aren't revised. "FTC investigators have copied and preserved the online pages in question, and we plan to review your company's written warranty and promotional materials after 30 days," it says.

Read more -here-


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