FCC set to unveil plan to fight cellphone 'bill shock'

The Federal Communications Commission wants cellphone customers to know: It can hear you now.

Consumers are complaining in record numbers about their wireless bills, and the FCC has promised to act. This week, the agency will unveil a proposal to address "bill shock" by requiring that carriers notify users of overcharges and sudden increases in their bills.

But advocacy groups say the FCC has barely begun to address the massive problems generated by increasingly bewildering phone bills.

As cellphones are "bundled" with television and Internet services, and with the exploding number of applications available for smart phones, consumer groups say bills have become multipage puzzles. They complain of confusing language, third-party charges, mystery fees for data and other services – all amounting to monthly totals that aren't what a user signed up for at point of sale.

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