Apple announces Self Service Repair2021-11-17 19:31 by Daniela
Tags: Apple, Self Service Repair
Apple plans to give customers the ability to repair their own devices amid growing pressure from regulators and consumers around the world for manufacturers to ease restrictions on fixing products.
Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals.
The first "phase" of Self Service Repair will focus on core components like the battery, camera and display, with other parts eligible later. Apple will ask customers to review a repair manual and then order relevant parts through a Self Service Repair Online Store. The company didn't say how much parts would cost, but did offer credit to customers who return used parts for recycling.
Users who make repairs via this program won't void their devices' warranties, provided they follow the provided instructions and use Apple's tools.
This is a huge shift from Apple, which has historically been resistant to the right-to-repair movement and from any repairs happening outside of its own stores. Even this week, Apple was walking back software that prevented Face ID from working if customers replaced their own screen.
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