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Arris Touchstone TM3402

details: DOCSIS 3.1 Modem with 2 voice ports
hardware type: Cable Modem
date added: 2019-04-02
updated: 2019-05-10
The Touchstone TM3402 is a DOCSIS 3.1 home telephony modem for customers and subscribers who are looking for gigabit high speed data services and telephony services, in a single unit. With 4 GigE LAN ports the TM3402 is the hub of service delivery in the subscriber's home; providing high-speed data, voice and IP video to connected devices. Or in small business or corporate satellite offices provides the hub for ultra-high speed network connectivity with other offices and the local office’s managed structured wiring and Wi-Fi infrastructure.

With 2x2 DOCSIS 3.1 OFDM/OFDMA support as well as 32x8 DOCSIS 3.0 SC-QAM channel bonding the ability to deliver up to 2.5 Gbps as cable operators networks evolve to support these speeds.

The TM3402 provides two FXS RJ-11 ports of carrier-grade VoIP, with the Touchstone Voice stack for the highest quality voice telephony experience, already in use by over 200 Million voice lines today.

Rich operator and customer management control solutions provide multiple provisioning (SNMP, configuration file, remote web GUI access, TFTP and TR-069), and monitoring. Combined with secure local and remote access account controls for greater efficiencies in device and system operations and management.
 Touchstone TM3402 Features
 Availability: currently available
 LAN / WAN Connectivity
 WAN throughput: 5120 Mbps
 WAN throughput upstream: 1024 Mbps
 WAN ports: 1
 WAN port(s) type: Coax F-connector
 LAN ports: 4
 LAN ports type: Gigabit Ethernet (RJ-45)
 LAN ports auto cross-over: yes
 RJ-11 FXS VoIP phone ports: 2
 Cable Modem
 DOCSIS compliance: DOCSIS 3.0
 DOCSIS channels (down x up): 32x8 (1216 Mbit/s)
 PacketCable: PacketCable 1.5 (VoIP)
PacketCable 2.0 (VoIP/Video telephony)
 VoIP Protocols: T.38 (Fax over IP)
 VoIP Audio Codecs: G.711 (PCM)
G.729 (a/b)
 Device Management
 Default IP address:
 Administration: Web-based (LAN)
Remote configuration (WAN)
 Firmware upgradeable: yes
 Configuration backup/restore: yes
 Misc hardware info
 SNMP support: SNMP v.2
 IPv6 support: yes
 Product page:

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