The Broadband Guide
SG
search advanced
 Username:
 Password:
Register
 forgot password?

Verizon throttled fire department

2018-08-22 18:47 by
Tags:

 

Santa Clara County firefighters faced poor internet service while they fighted the massive Mendocino Complex fire in July after Verizon slowed the speed of their wireless data, the county's fire chief Anthony Bowden wrote in a federal court filing this week.

The fire department paid for an unlimited plan from Verizon but suffered heavy throttling until it agreed to pay for another plan, twice more expensive. The throttling affected "OES 5262," a command and control vehicle that helps track and deploy firefighter resources around the state and country where there's the greatest need, Bowden said.

"This throttling has had a significant impact on our ability to provide emergency services," Bowden wrote. "Verizon imposed these limitations despite being informed that throttling was actively impeding County Fire's ability to provide crisis-response and essential emergency services."

Verizon Wireless says a customer service error - not net neutrality - was responsible for the continued throttling of the wireless data service of the fire department vehicle:

"Regardless of the plan emergency responders choose, we have a practice to remove data speed restrictions when contacted in emergency situations. We have done that many times, including for emergency personnel responding to these tragic fires. In this situation, we should have lifted the speed restriction when our customer reached out to us. This was a customer support mistake."

Read more -here-

 

  Post your review/comments
    rate:
   avg:
News Glossary of Terms FAQs Polls Cool Links SpeedGuide Teams SG Premium Services SG Gear Store
Registry Tweaks Broadband Tools Downloads/Patches Broadband Hardware SG Ports Database Security Default Passwords User Stories
Broadband Routers Wireless Firewalls / VPNs Software Hardware User Reviews
Broadband Security Editorials General User Articles Quick Reference
Broadband Forums General Discussions
Advertising Awards Link to us Server Statistics Helping SG About