Time Warner Cable warns 320000 customers of possible hack2016-01-11 03:04 by Daniela
American telecommunications company Time Warner Cable (TWC) has recently announced that up to 320,000 of its customers may have had their email addresses and passwords stolen.
According to company representatives, TWC's own systems haven't been breached. They believe that hackers have probably gained access to the sensitive information by either using malware installed on customers' devices through fraudulent emails, a so-called phishing attack, or through breaches at other companies that store Time Warner Cable customer information.
"Approximately 320,000 customers across our markets could be impacted by this situation," said Eric Mangan, the company's director of public relations. "To protect the security of these customers, we are sending emails and direct mail correspondence to encourage them to update their email password as a precaution."
"For those customers whose account information was stolen, we are contacting them individually to make them aware and to help them reset their passwords," Mangan said. "Additionally, through our website, we provide several tips for how to navigate the Web more carefully and how to avoid phishing schemes."
TWC claims that less than 2 percent of its total number of customer accounts were potentially affected. The company is advising its customers to update their email passwords.
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