T-Mobile will have a mandatory $35 activation fee starting on November 32022-11-02 18:16 by Daniela
T-Mobile may be joining rivals Verizon and AT&T by introducing an $35 charge for all new postpaid activations and upgrades, according to The T-Mo Report and some Redditors. According to T-Mobile internal documents, it's introducing a "Device Connection Charge" (DCC) for "all activations and upgrades for mobile, Beyond the Smartphone and broadband devices."
Before, the Uncarrier charged activation fees only if you received in-store customer support for new activations, with online orders exempt. Now, all new postpaid activations are charged, whether or not you were assisted. This includes updating to a new device, adding a Bring-Your-Own-Device line, or ordering a Home Internet line, according to The T-Mo Report.
The new charge applies to each device activated or upgraded. More importantly, orders with multiple devices are charged for each device. There's a long list of transactions that require T-Mobile customers to pay the $35 fee.
However, in some cases you won't be charged. Here are some examples: National retail orders (Apple, Best Buy, Costco, etc.); DIGITS Talk & Text and PROXY by DIGITS activations; JUMP! And JUMP! On Demand upgrades; T-Mobile for Business customers activation or upgrading through Direct & Indirect Sales or Care; Accounts activated through the Activations channel or Puerto Rico Care because they use Samson, which doesn't support DCC; New lines that were charged for DCC within the past 14 days; Migration from Sprint to T-Mobile; Prepaid activations and upgrades; Changing a SIM or eSIM on an existing line.
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