T-Mobile to pay $20M settlement after 911 outage2021-11-24 18:46 by Daniela
Wireless carrier T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls. The agency announced Tuesday that T-Mobile will also commit to improving communications of outrages to emergency call centers as part of its settlement.
In October 2020, the FCC filed a report stating that the outage disrupted nationwide call and text services as well as data service access in some areas. This led to a total of at least 250 million failed calls. The report estimated "over 250 million calls… from other service providers' subscribers to T-Mobile subscribers failed due to the outage."
"We understand how critical reliable connectivity is to ensure public safety and we take that responsibility very seriously," T-Mobile said in an emailed statement. "We have built resiliency into our emergency systems to ensure that our 911 elements are available when they're needed. Following this outage, we immediately took additional steps to further enhance our network to prevent this type of event from happening in the future."
This is not the first time such outages have happened. T-Mobile paid a $17.5 million fine after two related nationwide service outages on the same day in August 2014.
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