Sony fined $2.4 million over PlayStation refund refusals2020-06-05 17:42 by Daniela
Tags: Sony, fine
Sony Interactive Entertainment Europe has been ordered to pay $3.5 million in penalties by the Federal Court of Australia for making "false and misleading" claims to PlayStation users with regards to digital refunds.
The Australian Competition and Consumer Commission (ACCC) filed a lawsuit against Sony Interactive Entertainment Network Europe, which runs the company's Australian operations, in May 2019 after the company told four customers it didn't have to offer refunds for faulty games after they had been downloaded and it had been more than 14 days since the purchase.
Sony Europe had allegedly told one of the four customers in question that it did not have to provide a refund unless the game developer authorised it, with another customer being told that they would only be refunded using virtual PlayStation currency instead of actual money.
"Consumer guarantee rights do not expire after a digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer," ACCC chairperson Rod Sims said in a release. "Consumers who buy digital products online have exactly the same rights as they would if they made the purchase at a physical store. No matter where in the world a company has its headquarters, if it is selling to Australian consumers, the Australian Consumer Law applies."
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