Google replaces faulty Pixel phones2017-03-09 16:27 by Daniela
Tags: Pixel, phone
Google has confirmed that a small number of its Pixel and Pixel XL smartphones are having microphone issues that require a warranty replacement.
"The most common problem is a hairline crack in the solder connection on the audio codec," said Google employee Brian Rakowski. "The other related problems are due to a faulty microphone."
The company estimates the problem occurred on less than one percent of Pixel phones made before February, with the issue usually surfacing after a few months of use. Problems with the flawed mic may have been set off by dropping the phone in a way that doesn't cause visible external damage, but breaks internal components.
Apparently, the affected devices can't be fixed through a simple software patch. Instead Google encourages owners of troubled Pixels to physically return their phones to receive a replacement under warranty free of charge.
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