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Google replaces faulty Pixel phones

2017-03-09 16:27 by
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Google has confirmed that a small number of its Pixel and Pixel XL smartphones are having microphone issues that require a warranty replacement.

"The most common problem is a hairline crack in the solder connection on the audio codec," said Google employee Brian Rakowski. "The other related problems are due to a faulty microphone."

The company estimates the problem occurred on less than one percent of Pixel phones made before February, with the issue usually surfacing after a few months of use. Problems with the flawed mic may have been set off by dropping the phone in a way that doesn't cause visible external damage, but breaks internal components.

Apparently, the affected devices can't be fixed through a simple software patch. Instead Google encourages owners of troubled Pixels to physically return their phones to receive a replacement under warranty free of charge.

Read more -here-


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