FTC cracks down on Frontier for lying about Internet speeds2022-05-06 17:55 by Daniela
The U.S. Federal Trade Commission (FTC) is seeking to slap Frontier Communications with an $8.5 million fine in response to allegations the operator misled consumers about the speeds offered by its DSL internet service. The regulator also wants to force Frontier to deploy fiber to 60,000 locations in California over the next four years.
Frontier will also have to provide current customers with free and easy cancellations when failing to deliver promised Internet connection speeds per the stipulated final order.
The move follows a 2021 lawsuit filed by the FTC and six states alleging that Frontier wasn't delivering the speeds customers were paying for.
"Frontier lied about its speeds and ripped off customers by charging high-speed prices for slow service," said Samuel Levine, the FTC's Bureau of Consumer Protection Director. "Today's proposed order requires Frontier to back up its high-speed claims. It also arms customers lured in by Frontier's lies with free, easy options for dropping their slow service."
Read more -here-