FCC fines Comcast for overcharging customers

The Federal Communications Commission (FCC) has fined Comcast with $2.3 million for billing customers for products that they never ordered.

Some subscribers complained to the FCC that they'd been charged for premium channels, set-top boxes or video recording devices despite telling the company they weren't looking for upgrades.

Such billing is prohibited under the FCC's rules, as it places the burden on the customers to call their providers to dispute charges and ask for refunds.

"It is basic that a cable bill should include charges only for services and equipment ordered by the customer - nothing more and nothing less," said FCC Chief of the Enforcement Bureau Travis LeBlanc. "We expect all cable and phone companies to take responsibility for the accuracy of their bills and to ensure their customers have authorized any charges."

"We acknowledge that, in the past, our customer service should have been better and our bills clearer, and that customers have at times been unnecessarily frustrated or confused," Comcast representatives said. "That's why we had already put in place many improvements to do better for our customers even before the FCC's Enforcement Bureau started this investigation almost two years ago."

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