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AT&T will stop landline support for most users

2024-12-05 17:20 by
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AT&T plans to eliminate its traditional landline phone service across nearly all U.S. states in its service area by 2029, according to an official announcement.

The wireless carrier has said its copper wire infrastructure is antiquated, maintaining it is costly and better service is available through fiber and wireless broadband networks.

However, consumer advocates nationwide have objected to the removal of traditional phone service. They say access to basic landlines is important for the country's most vulnerable people, including senior citizens who don't want to use cellphones, consumers who can't afford cell service and those in rural areas who may not have good access to cell or broadband internet.

Many residential landline customers also rely on copper wire lines to connect services such as security systems, and businesses use them to connect things such as elevator phones to landlines, Costa said. Businesses would likely incur significant costs if they upgraded their equipment to be compatible with newer phone technology, she said.

Alternatives to landlines, such as cellphones or Voice Over Internet Protocol (VoIP) phones, cost more than the traditional basic phone service and require good cell or internet service and electricity, advocates have said.

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