Amazon employees are listening to you through Alexa2019-04-12 17:49 by Daniela
Tags: Amazon, Alexa
A recent report from Bloomberg has revealed that Amazon has a team of thousands of workers who are listening to what you tell Alexa, its digital assistant which can be found on many Echo devices that the company has since sold.
According to the company, this is more about analyzing speech in a bid to improve Alexa, and less about spying on customers to sell their personal information. In cases of criminal activity, Amazon has a policy for employees to report it to supervisors, though it seems the company leans towards non-interference.
"We only annotate an extremely small sample of Alexa voice recordings in order [to] improve the customer experience," Amazon explained. "We have strict technical and operational safeguards, and have a zero tolerance policy for the abuse of our system. Employees do not have direct access to information that can identify the person or account as part of this workflow."
While users can access Alexa's privacy setting to opt out of having their voice recordings used for development purposes by Amazon, the company says that the users' recordings may nevertheless be analyzed over a regular review process.
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