Help! My ping is 400!!

r3b00t · Post by **r3b00t** » Tue Feb 13, 2001 12:31 am

Since yesterday, my ping on game servers such as Unreal Tournament has been around 300-400!!

I tried several other servers and I still get the same ping! Before it was 80-100 , but for some reason yesterday and today it has been 300-400! What should I do?

Blame Shaw@home?!

andrewe77 · Post by **andrewe77** » Tue Feb 13, 2001 12:33 am

Why don't you run a tracert to the servers and see which hop is causing you problems?

donald_k · Post by **donald_k** » Tue Feb 13, 2001 12:42 am

Get a tracert on here ASAP! If it is within Shaw's backbone and especially in the first 3 hops get on the phone with Shaw and tell the girls to transfer you to the internet abuse department. I have never seen pings as high as that except on a korean telnet server I go to.

This is a good traceroute with Shaw to speedguide

1 70 ms 30 ms 20 ms 24.70.178.1
2 20 ms 30 ms 20 ms rd1tb-fe0-1-0.tb.shawcable.net [24.64.191.129]
3 30 ms 40 ms 30 ms rd1nr-fe1-1-0.wp.shawcable.net [204.209.213.25]

4 60 ms 60 ms 60 ms 204.209.215.229
5 60 ms 60 ms 60 ms 216.94.213.233
6 60 ms 70 ms 60 ms 103.ATM3-0.XR2.TOR2.ALTER.NET [152.63.128.110]
7 60 ms 70 ms 60 ms 194.ATM2-0.TR2.TOR2.ALTER.NET [152.63.128.50]
8 80 ms 80 ms 80 ms 137.at-5-1-0.TR2.DCA6.ALTER.NET [152.63.7.105]
9 80 ms 80 ms 91 ms 286.at-4-0-0.XR2.TCO1.ALTER.NET [152.63.34.41]
10 81 ms 80 ms 90 ms 192.ATM6-0.GW9.TCO1.ALTER.NET [152.63.38.17]
11 80 ms 80 ms 90 ms verio-gw.customer.alter.net [157.130.49.214]
12 80 ms 90 ms 80 ms ge0031.ed1.wdc.dn.net [216.167.88.116]
13 80 ms 80 ms 91 ms 216.167.23.73

and then a good one for the west coast link...besides the @Home backbone but shaw never uses that except only when it is the only path to the destination..lol

1 20 ms 30 ms 20 ms 24.70.178.1
2 20 ms 30 ms 30 ms rd1tb-fe0-1-0.tb.shawcable.net [24.64.191.129]
3 51 ms 40 ms 30 ms rd1nr-fe1-1-0.wp.shawcable.net [204.209.213.25]

4 60 ms 60 ms 60 ms rc1sh-atm3-0-1.mt.shawcable.net [204.209.215.129
]
5 60 ms 60 ms 60 ms home1-pos.mt.shawcable.net [204.209.215.238]
6 341 ms 330 ms 331 ms c1-pos7-0.bflony1.home.net [24.7.74.25]
7 230 ms 230 ms 241 ms c1-pos1-0.clevoh1.home.net [24.7.65.5]
8 320 ms 321 ms 320 ms c1-pos3-0.chcgil1.home.net [24.7.64.173]
9 221 ms 230 ms 240 ms c1-pos7-0.lnmtco1.home.net [24.7.65.150]
10 311 ms 310 ms 321 ms c1-pos3-0.snjsca1.home.net [24.7.65.141]
11 310 ms 321 ms 330 ms bb1-pos1-0.rwc1.sfba.home.net [24.7.74.118]
12 271 ms 270 ms 270 ms bfr-ge0-0.excite.com [24.7.70.34]
13 280 ms 280 ms 271 ms 192.168.249.12
14 300 ms 301 ms 310 ms 192.168.250.4
15 * 311 ms 310 ms home-www.excite.ca [199.172.146.113]

donald_k · Post by **donald_k** » Tue Feb 13, 2001 12:45 am

hmm it seems as Shaw is messing around with their routing again...the last tracert I did USED to go through Vancouver but know it goes back through the MT main router....grr.. they just better not overload the peice of crap.

passign · Post by **passign** » Tue Feb 13, 2001 12:51 am

can someone help me here? me and my friend have network troubles.........
the 3rd hop down seems to hang really really bad i think?

Address: 213.1.141.60 - 213.1.141.60
Number of Packets: 1
Packet size: 64
Trace Hop 1 through 15
Timeout: 5
Resolve Addresses: Yes
Don't Fragment: No

#1 romot05-hfc24-29-229.ce.mediaone.net (24.29.229.1): TTL Exceeded, ttl=63, 101 ms
#2 r1-fe2-0-100bt.rmvll1.il.home.net (24.179.208.1): TTL Exceeded, ttl=254, 57 ms
#3 Unavailable (10.104.32.1): TTL Exceeded, ttl=253, 76 ms
#4 c1-pos7-2.chcgil1.home.net (24.7.74.237): TTL Exceeded, ttl=252, 318 ms
#5 ATM3-0.BR2.CHI2.ALTER.NET (137.39.52.105): TTL Exceeded, ttl=251, 200 ms
#6 0.so-5-1-0.XL1.CHI2.ALTER.NET (152.63.67.242): TTL Exceeded, ttl=249, 233 ms
#7 0.so-7-0-0.XR1.CHI2.ALTER.NET (152.63.67.130): TTL Exceeded, ttl=248, 150 ms
#8 0.so-3-0-0.TR1.CHI2.ALTER.NET (152.63.15.86): TTL Exceeded, ttl=247, 152 ms
#9 126.at-5-1-0.TR1.NYC9.ALTER.NET (152.63.1.46): TTL Exceeded, ttl=244, 189 ms
#10 187.ATM4-0.XR1.NYC1.ALTER.NET (152.63.21.57): TTL Exceeded, ttl=245, 239 ms
#11 195.ATM6-0.GW8.NYC1.ALTER.NET (152.63.19.253): TTL Exceeded, ttl=244, 180 ms
#12 No response (): , ttl=, ms
#13 transit1-pos11-3.ilford.ukcore.bt.net (194.74.16.253): TTL Exceeded, ttl=241, 421 ms
#14 core2-gig3-0.ilford.ukcore.bt.net (194.74.16.111): TTL Exceeded, ttl=242, 399 ms
#15 core2-pos8-0.ealing.ukcore.bt.net (62.6.196.254): TTL Exceeded, ttl=243, 431 ms

Statistics: Out 15, in 14, loss 6%, times (min/avg/max) 57/224/431 ms

[img]null[/img]

passign · Post by **passign** » Tue Feb 13, 2001 1:11 am

here's a tracer to speedguide......

again... everything seems fine! it goes to the first place good.. then the second place...

but then it seems as though it's sending to nowhere so it hangs!!!!! like 20 seconds or more!!!!!!!!!

i can download fine........ but when playing my buddy who lives in the u.k. we can't even connect!!!!! I think it's my end on that 3rd hop going to nowhere??????

r3b00t · Post by **r3b00t** » Tue Feb 13, 2001 1:43 am

Darn, I think the HIGH pings lowered down my download speeds now too!!! I currently download at around 30kilobytes/s ONLY! 2 nights before it was 100+ Kilobytes/s!

Here is my tracert to www.speedguide.net :

1 28 ms 28 ms 99 ms 24.115.197.1
2 54 ms 23 ms 23 ms 10.1.72.1
3 46 ms 27 ms 29 ms 10.0.186.137
4 229 ms 200 ms 200 ms c1-pos8 1.sttlwa1.home.net [24.7.73.241]
5 250 ms 232 ms 233 ms c1-pos4-0.snfcca1.home.net [24.7.65.154]
6 234 ms 236 ms 218 ms c1-pos2-0.snjsca1.home.net [24.7.65.157]
7 274 ms 240 ms 244 ms p1-6-1-0.r02.snjsca01.us.bb.verio.net [129.250.9
.85]
8 * * 250 ms p4-1-3-0.r06.plalca01.us.bb.verio.net [129.250.3
.121]
9 274 ms 306 ms 295 ms p4-0-0.r05.plalca01.us.bb.verio.net [129.250.2.1
29]
10 286 ms 296 ms 311 ms p4-0-2.r00.mclnva02.us.bb.verio.net [129.250.2.2
46]
11 422 ms 382 ms 367 ms p4-3-2.r01.stngva01.us.bb.verio.net [129.250.2.1
06]
12 321 ms 323 ms 317 ms p4-9-0.alx2.dn.net [129.250.17.54]
13 321 ms 295 ms 312 ms ge0031.ed2.wdc.dn.net [216.167.88.124]
14 414 ms 389 ms 430 ms www.speedguide.net [216.167.23.73]

Trace complete.

r3b00t · Post by **r3b00t** » Tue Feb 13, 2001 1:50 am

Here's a speed test from DSLreports I took right now:

Test running..Downloaded 60900bytes in 2690ms
Downloaded 696000bytes in 26640ms
First guess is 209kbps
slow speed line - now test 400k
Downloaded 696000bytes in 20760ms
Upload got ok 1 bytes uploaded
Uploaded 1bytes in 490ms
Upload got ok 1 bytes uploaded
Uploaded 1bytes in 500ms
Upload got ok 1 bytes uploaded
Uploaded 1bytes in 550ms
Upload got ok 50000 bytes uploaded
Uploaded 50000bytes in 3180ms
Upload got ok 100000 bytes uploaded
Uploaded 100000bytes in 5490ms

** Speed 268(down)/160(up) kbps **
(At least 5 times faster than a 56k modem)
Finish.

--------------------------------------------

Here's a speedtest I took 5 days ago:

** Speed 1825(down)/325(up) kbps **
(At least 36 times faster than a 56k modem)
Finish.

Kip Patterson · Post by **Kip Patterson** » Tue Feb 13, 2001 2:27 am

There are two things happening here. The first is that on the third hop the router has been configured to not respond to pings. Not nice, but many routers are set up that way. It has no effect on performance.

What does have an effect on performance is Napster. In light of the court ruling, and even the weekend before, folks are downloading like mad. It even made the local TV news. Everything is slow right now. I wonder just how much change we will see when it becomes a paid service. I'd guess that the traffic will really drop off.

Best regards,

Kip Patterson

r3b00t · Post by **r3b00t** » Tue Feb 13, 2001 2:37 am

... Darn... stupid napster....

By the way, I asked several of my friends tonight who uses Shaw also... they say they are suffering the same problems I have.

Stupid Shaw...

passign · Post by **passign** » Tue Feb 13, 2001 1:12 pm

no, it's some other problem,,,

**** it! i'll just kill myself

STV · Post by **STV** » Tue Feb 13, 2001 1:58 pm

r3boot
I dont want to look like I'm tryn to out do ya ,but look what I've been dealing with for the last couple days.

Tracing route to excite.com [199.172.146.99]
over a maximum of 30 hops:
1 22 ms 18 ms 17 ms 10.78.7.1
2 8 ms 12 ms 9 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]
3 2174 ms 2199 ms 2207 ms c1-se6-0.kscymo1.home.net [24.7.73.173]
4 2174 ms 2212 ms 2204 ms c1-pos4-0.omahne1.home.net [24.7.64.145]
5 2222 ms 2206 ms 2238 ms c1-pos9-0.lnmtco1.home.net [24.7.65.146]
6 2276 ms 2232 ms 2179 ms c1-pos3-0.snjsca1.home.net [24.7.65.141]
7 2252 ms 2197 ms 2201 ms bb1-pos1-0.rwc1.sfba.home.net [24.7.74.118]
8 * * * Request timed out.
9 * * * Request timed out.
10 * bfr-ge0-0.excite.com [24.7.70.34] reports: Destination net unreachable.
Trace complete.

they are running some new DS3 line in my area and is sapost to be done this week(well they said last week,but you know how that is)

Good luck ,and hope yours gets better,mine cant get much worst!

RicRogue · Post by **RicRogue** » Tue Feb 13, 2001 4:23 pm

passign,

The cable here at the mediaone in romeoville sucks. There is little to do if anything, but if you do find something out please let me know neighbor. You are my neighbor right?

RicRogue

r3b00t · Post by **r3b00t** » Fri Feb 16, 2001 12:55 am

Yesterday, My download speeds were better... but my pings were still high... around 200...

Today it got worse again, my upload speed was only 10k/s .... I was uploading 40k/s several nights ago...

Killing-Angel · Post by **Killing-Angel** » Fri Feb 16, 2001 10:16 am

it's pretty strange I admit,I live in Holland and have @home cable service,and I normaly get pings around 60 on game servers,Now I get pings around 400!!!!

I think that's pretty F*cked up!

r3b00t · Post by **r3b00t** » Sat Feb 17, 2001 8:35 pm

I know the feeling.

donald_k · Post by **donald_k** » Sat Feb 17, 2001 8:57 pm

um r3b00t, I noticed on your traceroute that your routed through the @Home backbone. Are you in an area which just switched over to Shaw? The reason I am asking is because I am on Shaw and get routed through BigPipe but I know that areas in Canada that were Rogers that switched over to Shaw are still have yet to be changed over to Shaw's backbone.

donald_k · Post by **donald_k** » Sat Feb 17, 2001 8:58 pm

if you got ICQ my # is 82590348

cheesypoof · Post by **cheesypoof** » Sun Feb 18, 2001 6:28 pm

Hey r3boot,
What part of Vancouver are you in? I'm close to Oakridge. I'm using ADSL with Telus.net and my pings in the last 2 weeks have been pretty bad.

If anyone has tips to reduce ping time, that would be great.

Tracing route to www.speedguide.net
over a maximum of 30 hops:

1 12 ms 12 ms 11 ms
2 14 ms 12 ms 12 ms
3 12 ms 12 ms 11 ms
4 12 ms 13 ms 14 ms
5 302 ms 310 ms 313 ms 100.ATM4-0.GW6.SEA1.ALTER.NET [146.188.138.221]

6 313 ms 305 ms 310 ms 104.ATM3-0.XR1.VAN1.ALTER.NET [152.63.136.242]
7 349 ms 358 ms 350 ms 195.ATM3-0.TR1.VAN1.ALTER.NET [152.63.136.134]
8 409 ms 405 ms 403 ms 136.at-6-0-0.TR1.DCA6.ALTER.NET [146.188.143.25]

9 406 ms 412 ms 417 ms 287.at-5-0-0.XR1.TCO1.ALTER.NET [152.63.34.21]
10 440 ms 441 ms 434 ms 152.63.38.21
11 442 ms 439 ms 431 ms verio-gw.customer.alter.net [157.130.49.214]
12 415 ms 419 ms 423 ms ge0031.ed1.wdc.dn.net [216.167.88.116]
13 406 ms 413 ms 409 ms www.speedguide.net [216.167.23.73]

Trace complete.

glc1 · Post by **glc1** » Sun Feb 18, 2001 6:42 pm

cheesypoof, your problem is alter.net net, no tweaks are going to help you.

Jabberwocky · Post by **Jabberwocky** » Sun Feb 18, 2001 10:05 pm

Well, I just got Shaw@home, and I have the same problem as you do. Servers that got asteady ping of 50ish with adsl are now pinging anywhere from 100 to 300, and I've never seen a faster download than about 25KB\sec. This is truly pathetic compared to the 140KB\sec that I used to get with adsl. Unfortunately my new house is right on the edge of adsl service. Thats why I went cable. If this is what cable has to offer, then they can stick this modem you-know-where and I will take my chances with a long-run adsl line!
Apparently our area is not changed over from Rogers yet, but how do we know that Shaw doesn't suck even worse?

I think that those of us who are having these problems should refuse to pay until they get it right! After all, we are paying a premium price to have Broadband, and as it is right now I am getting 56k quality pings!

glc1 · Post by **glc1** » Sun Feb 18, 2001 10:19 pm

Originally posted by Jabberwocky:
and I've never seen a faster download than about 25KB\sec.

Have you tried the appropriate registry patch yet?

Originally posted by Jabberwocky:
After all, we are paying a premium price to have Broadband, and as it is right now I am getting 56k quality pings!

Residential providers, especially cable, don't concern themseleves w/ individual pings.

r3b00t · Post by **r3b00t** » Mon Feb 19, 2001 2:00 am

cheesypoof,
I live around Main.

Jabberwocky,
Our area isn't switch over yet too.
I'm very sure that Shaw's backbone is way better. Ask Donald_K.

Jabberwocky · Post by **Jabberwocky** » Mon Feb 19, 2001 2:43 am

Glc1:

Believe me, my registry has been manually tweaked very heavily. I had my system running very fast with adsl, but when I switched over to cable the so-called technician who came to set me up decided that he should uninstall my network card. He reinstalled it using windows98 out-dated drivers and of course many of my registry tweaks were reset to default! I have since gone through the whole process again! There is no way that the performance problems are caused by my system. Hell, my system, and the systems of many others out there I'm sure, are probably running better than many of Shaw's computers are! If the calibre of the "technicians" they send out is any indication, their systems must be a disaster!

As for ISPs not concerning themselves with individual pings; if they want to keep customers they bloody well better start! When I ping Shaw's own network and get 250ms response times how can I get any kind of quality connection on the rest of the net? That kind of performance is in no way acceptable!

glc1 · Post by **glc1** » Tue Feb 20, 2001 12:48 am

Originally posted by Jabberwocky:
That kind of performance is in no way acceptable!

Unfortunately, you have to convince your provider of that and stay on them until they take corrective action. Use tracerts as ammo and plead your case w/ your provider.

r3b00t · Post by **r3b00t** » Tue Feb 20, 2001 5:48 am

My pings are starting to lower now...

during late at night my pings are around 60 to 100 in game servers... but during day it's still hovering around the 200s..

Jabberwocky · Post by **Jabberwocky** » Tue Feb 20, 2001 10:48 pm

I've been bitching at Shaw almost daily. They sent out one of their more "qualified techs" to look at my connection. He ran one tracert that came up ok at about 3pm and pronounced everything good and left. Unfortunately I was at work. My wife wanted him to phone me and tell me that but he refused! He was right, the connection was pretty good at that time, but by 5pm the exact same tracert hits triple digits after the third hop. My connection is useless between 5pm and midnight! Downloading anything is futile since it trickles down at 17KB/sec, and gaming sucks because my favorite servers are pinging 250-300 with huge packet loss. Those bastards have obviously WAY overloaded their hubs and are banking on Joe-Blow Consumer not noticing the crap performance! GRRRRRRR! Time to start the hate-mail methinks!

Jabberwocky · Post by **Jabberwocky** » Wed Feb 21, 2001 12:44 am

Well, The mail has started, but not the hate-mail! I just thought I'd post my letter for your guys. It's good for a laugh! It seems that Shaw Cable is riddled with incompetent people! I apologize for the length; believe it or not I edited some of the ordeal out to shorten the letter a bit!

I'd like to tell you a little story. For the last 18 months I had been connecting to the internet using Telus adsl. I always got great download speeds and always had very consistent pings to the servers I frequent. There came a day back in November of last year that I sold my condominium and bought a house in another neighborhood. There was a delay of 6 weeks before we could move into the new house but I decided to have everything ready to go when the day came. When choosing my high speed internet connection I learned that adsl was available at my house, but it was right on the outer edge of service. Knowing the range limitations of adsl I decided to go with cable.
I went down do a local mall in early December and signed up for cable with one of your salesmen. That is where the fiasco begins. He took my information and said someone would be in touch soon. A week later I recieved a call from another of your representatives. I explained to that person that I was moving in on January 26 and that I would like to have the connection set up around then. He told me "no problem! we'll set you up on the 27th."
So on I went with life until the moving day grew near. I decided a week before moving day that I should call all the utility companies to make sure everything was going to happen as planned. For the most part it was. Except for Shaw Cable. Apparently you people had no record of my signing up for @home over 1 month previously. Ok, a minor setback. I had to arrange to get connected a couple of weeks later. I made a 4-6pm appointment so that I would be home from work.
As the new connection date approached I decided to confirm the date and time with Shaw. Well, they had the date right, but somehow the time got changed to 12pm-2pm. I could not get away from work for that so I had to reschedule the install for another week later. It would have been more than 2 weeks if I insisted on keeping the 4-6pm timeslot that I was originally promised, so I took a half-day off work to accomodate an earlier timeslot.
The day arrived, and so did the line technician. He got the cable all hooked up with no problem, told me another guy would be by to get me set up. The other guy showed up a while later. He sat down, looked at my system, which was already fully configured for broadband internet, and decided that he had to reinstall my network card. So he proceded to do so. In the process he uninstalled the up-to-date NIC drivers and installed the 2 year old drivers off the windows98 cd. Of course the process also reset all of the registry settings back to windows defaults. Then he tells me that there is nothing else he can do because there is a backlog provisioning the modems and that it wouildn't be connected for a couple of hours. He packed up his stuff and left.
The next day I still had no connnection so I called and sat on hold forever once again. Finally I got to speak to someone, and they told me "maybe next week". he then assured me that he would put me on a "priority list"..yeah right! So I waited, and waited, and wainted. Finally one day I had a connection!
I am a heavy internet user and i was very happy to finally be back on-line. The first thing I did was fire up one of my favorite online games, hook up to one of my favorite local servers and start playing. It was then that I realized that someting was wrong. I was getting heavy packet-loss and pinging the server at around 300ms! I had a 56k quality connection! I tried many other servers that i used to play on with adsl with sub-75ms pings. Not one server was pinging under 200ms. In the world of broadband gaming that is totally unacceptable.
The next thing I did was to download some files. Mostly drivers, software updates, and mp3s. Of all the files I downloaded, whether it was daytime or late night, the highest download rate I ever saw was 25KB/sec. By dial-up standards thats wonderful. By broadband standards it's pathetic. Most of the time I get 15-20KB/sec downloads. That is NOT what I'm paying $40/month for!
So, back to the phone system I went! The first tech support guy I got seemed fairly knowledgable. I told him what the problems were. We went through all of the usual checks that they have on their little script, and everything on my end was configured right. I told him to ping my system and tell me what he saw. "wow!" he said, " your pings are all over the place! there is definitely something wrong! We'll send someone around on Friday to check your lines."
Thinking that I was finally getting somewhere I waited patiently for a week. On Friday the Shaw line technician showed up. He pulled out an instrument to test the line integrity and hooked it up. The instrument would not give him a reading, but a 'retry' error message. "Hmmm...that's funny" he says. After a few tries he finally gets a reading. I am a technician in another field, and i am interrested in such things so I asked him what the readings tell him. He admits that he doesn't really know because the instrument is new to him. He then decided that he should check the connection outside. The only problem is, he can't find it! After spending some time looking in the neighbors yards etc and talking on the phone he tells me that he can't really do any more because he doesn't have a laptop computer to do more detailed diagnostics. There is only one guy who has a computer in my area so he will have him come by and check things out on monday.
At this point, nothing surprises me, so I wait until monday to see what happens. Monday comes and nobody shows. Back to the phones I go. I talk to another tech support kid and ask him if he can tell me if they have a technician scheduled to come here and if so when. He tells me he's not sure. "what's the problem" he asks. So I go through and explain it all AGAIN. I told him that I have not been able to download anything faster than 40 Kilobytes/sec. I then tell him that I have been running a variety of download speed tests and they are all indicating that my connection is currently giving me around 120-200 kilobits/sec download. He says to me " are you sure it it kilobits? the difference is a factor of a thousand!" I told him that unless it was changed recently there were 8 bits in a byte not a thousand. "oh yeah" he says. "but a minute ago you said you were only getting 40 and now you say 120-200! which is it?" Apparently Shaw has tech support people who don't know the difference between a bit and a byte let alone the relationship between the two! After suffering through the rest of the kid's script during which he told me that it might that my system isn't fast enough (850mhz) or I don't have enough ram (256mb) and just about anything else that could be my fault and not Shaw cable's I get off the phone. The only thing that I accomplished with that call was not losing my temper!
It's Tuesday now, and earlier today my wife called me on my cell to tell me that Shaw had just called to day that their tech was coming by soon. I told here that I didn't know how quickly I could get there but if I didn't get home in time, get the guy to call because i want to talk to him before he goes. I then finished up work early, and rushed home. I arrived home and saw the tech walking out to his truck. I did a u-turn and parked right behind him, but before i could get out and talk to him he jumped into his truck and drove off. My wife tells me that she asked him to call me but he refused. he said that once people get onto the phone they talk too long! He left a note. Apparently he did ONE tracert, and on that tracert the first three hops were pinging low. the rest were out of their control. So I sat down and did another tracert, and yes, it was good. At 3pm. at 4pm it was worse. By 5pm I was pinging well into the triple-digits on the third hop! Exactly the same problem I have been describing the whole time!!! It is now 9pm; here is the tracert that I just performed:

Tracing route to www.rogers.com [142.146.40.100]
over a maximum of 30 hops:

1 61 ms 28 ms 26 ms 24.153.18.193
2 56 ms 29 ms 24 ms 10.1.72.129
3 217 ms 192 ms 189 ms 10.0.186.117
4 245 ms 212 ms 192 ms 172.16.4.86
5 206 ms 184 ms 193 ms bcix-at-home.hc.BC.net [134.87.99.2]
6 240 ms 248 ms 251 ms atm7-0-72.gwy2-van.bb.attcanada.ca [134.87.99.30
]
7 272 ms 190 ms 202 ms pos4-3.core2-van.bb.attcanada.ca [216.191.65.62]

8 228 ms 268 ms 237 ms pos4-0.core1-tor.bb.attcanada.ca [216.191.65.6]

9 309 ms 233 ms 236 ms pos5-0-0.hcap1-tor.bb.attcanada.ca [216.191.67.2
]
10 283 ms 232 ms 257 ms dead-end.rogers.com [206.222.66.146]
11 257 ms * 296 ms 142.146.32.10
12 * * * Request timed out.
13 142 ms 218 ms 124 ms www.rogers.com [142.146.40.100]

Trace complete.

Please note the third hop is where the problems begin. By your technician's own admission you only have control over the first 3 hops.

I hope you understand that after all this I am getting very tired of going in circles with you people! All I want is the internet connection that I am paying for! Right now, for my purposes, the performance I am getting is totally unacceptable. I have seen better performance on isdn connections! I don't want to hear anyone else tell me there is nothing wrong with my connection because we all know there is. Please tell me what you are going to do to fix it. If you can't fix it just say so, and you can send someone by to pick up your modem the next day. I have never had this much trouble with Telus.

Regards

Ian Bowbrick

tekelberry · Post by **tekelberry** » Wed Feb 21, 2001 12:46 am

Wow! I did a trace route to my friends AOL computer and it got a 200-300 ms ping and @homo people are getting 2000ms +!?!? Boy, I hope @homo goes down in a law suit!

tekelberry · Post by **tekelberry** » Wed Feb 21, 2001 12:48 am

Wow! I did a trace route to my friends AOL computer and it got a 200-300 ms ping and @homo people are getting 2000ms +!?!? Boy, I hope @homo goes down in a law suit!

cheesypoof · Post by **cheesypoof** » Wed Feb 21, 2001 12:57 am

Jabberwocky,
I just ran a trace to Rogers. Not sure if the fact that you're on the North Shore means anything or not.

C:\WINDOWS>tracert www.rogers.com

Tracing route to www.rogers.com [142.146.40.100]
over a maximum of 30 hops:

1 12 ms 11 ms 12 ms
2 14 ms 13 ms 14 ms
3 32 ms 31 ms 33 ms
4 29 ms 28 ms 30 ms
5 24 ms 27 ms 24 ms pos4-3.core2-van.bb.attcanada.ca [216.191.65.62]

6 81 ms 77 ms 78 ms pos4-0.core1-tor.bb.attcanada.ca [216.191.65.6]

7 67 ms 72 ms 70 ms pos5-0-0.hcap1-tor.bb.attcanada.ca [216.191.67.2
]
8 81 ms 85 ms 89 ms dead-end.rogers.com [206.222.66.146]
9 90 ms * 82 ms 142.146.32.10
10 * * * Request timed out.
11 73 ms 70 ms 71 ms www.rogers.com [142.146.40.100]

Trace complete.

Jabberwocky · Post by **Jabberwocky** » Wed Feb 21, 2001 2:36 am

Thanks for that Cheesypoof! That is more proof of what I'm trying to hammer through their thick skulls! If you are getting results like that in Vancouver, and my results are so much worse in North van, there MUST be something wrong with local equipment or lines!

schag001 · Post by **schag001** » Wed Feb 21, 2001 8:22 am

Hi guys,
I'm sitting here in Germany and watching this board for quite a while. This topic is very interessting, because my gilrfriends family is living in North Van. We do a lot of Videoconferences like Netmeeting. It is really cool how good the connection is most of the time. I'm connected to the Internet via ISDN and they have @home. I'm working for a telecom company here in Germany and I'm familiar with the problems @home makes.
The high pings are something we have to fight too, especially while using Netmeeting. I do a tracert with Neotrace and sometimes I get 2 or 3 hops before I get to the computer I'm calling a "no response". Could it be that somebody is running a server at this time? These things are really stupid because it slows down the connection. Can anbody give me advice or tell me if these "no respose" just a brokend down gateway from @home or if somebody is running a server in that area?!
I wish I could get @home... ISDN sucks sooo bad and we pay for every minute we are connected to the Internet.

Kip Patterson · Post by **Kip Patterson** » Wed Feb 21, 2001 8:48 am

The hops on a Traceroute are routers, and when one produces "no response" it is because it is programmed to do so. This does not slow down traffic in any way.

Best regards,

Kip Patterson

schag001 · Post by **schag001** » Wed Feb 21, 2001 9:19 am

Ok, but when I do a tracert sometimes they give me no response and sometimes they do. i find that very strange...

Greetings from Germany

were monopoly ISN'T a game...

Kip Patterson · Post by **Kip Patterson** » Wed Feb 21, 2001 9:42 am

Ah, that is a different situation. Do you mean that you do a traceroute that passes through a router, and sometimes it doesn't respond at all or sometimes it drops some packet?

Thanks,

Kip