D@mN Comcast

vic451 · Post by **vic451** » Thu Jan 31, 2002 11:16 am

I was switched over to comcast service last night and this morning my connection has dropped from 4000 k/bits sec tp 1300 k/bits sec . My upload went from 1500 k/bits sec to 700 k/bits sec . I called em up and they said no one else is having problems in the new hope area and my connection should be faster than it was . Then the blamed it on the routing table . They said oh no there's no cap change . They said they'll work on it and credit me . Go figure 7 months with no @home probs and comcast switches me and the minute i renew my ip to my new one it craps out . Any help or support would be great . I may switch to dsl

Noevo · Post by **Noevo** » Thu Jan 31, 2002 11:25 am

Caps on the new and improved Comast.net are 1500/128. A lot of people would kill for what you're getting.

If you're getting credits for getting those kind of speeds I would really like the number that you called to get them.

vic451 · Post by **vic451** » Thu Jan 31, 2002 11:29 am

Whatever !My downloads suck! They range from 48 kilabytes to 100 kbytes(now) . Also comcast guarantees 2800 kbits down (50 time 56k) .I used to download always over 600 kilabytes . I have had those speeds for seven months , Believe me this new speed issue is not what i pay for at all . They also gave me the usual signal strength garbage . It's their server it doesn't take a rocket scientist to figure that out . I didn't have the problem 12 hours ago and none of my settings changed .

Noevo · Post by **Noevo** » Thu Jan 31, 2002 11:46 am

Believe me I know what they advertised and what they said and all the rest. I was transitioned 12/29 and have had problems since. For the first two weeks I was getting <100/100 speeds. They never got my multi IPs working yet. Laundry list of other problems. And for DSL with that kind of upload you will be paying more than $60 month I imagine.

My point was sorta that you're not really having problems, it looks like you're just getting the shaft like everyone else who has been transitioned. Look around the boards, this one and the general discussion. You will see plenty of us complaining about comcast.

And for them to tell you there is no cap change is not true. Comcast.net caps are 1500/128.

vic451 · Post by **vic451** » Thu Jan 31, 2002 11:47 am

Heres another symptom i'm seein . Wheni connect into my modem at http://192.168.100.1/startup.html it says failed to establish time of day

HalfLifer · Post by **HalfLifer** » Thu Jan 31, 2002 12:08 pm

1.5/128 is the cap.

vic451 · Post by **vic451** » Thu Jan 31, 2002 12:55 pm

How can they do that since they promise 2800 ?

Illini25 · Post by **Illini25** » Thu Jan 31, 2002 1:12 pm

Originally posted by Noevo
Caps on the new and improved Comast.net are 1500/128. A lot of people would kill for what you're getting.

If you're getting credits for getting those kind of speeds I would really like the number that you called to get them.

I'm one of them... I would kill for that speed

Noevo · Post by **Noevo** » Thu Jan 31, 2002 1:18 pm

Originally posted by vic451
How can they do that since they promise 2800 ?

Smoke and mirrors.

Greed.

Lack of culpability.

Greed.

Because they can.

No competition.

Greed.

Because.

Greed.

Two Words "up to"

And the fact that they cover every conceivable thing in their AUP and TOS documents.

Oh yeah. Greed also.

Indy · Post by **Indy** » Thu Jan 31, 2002 1:42 pm

Originally posted by vic451
How can they do that since they promise 2800 ?

Just curious, where are you seeing that they guarentee that?

vic451 · Post by **vic451** » Thu Jan 31, 2002 1:46 pm

up to 50 times faster than 56k

Noevo · Post by **Noevo** » Thu Jan 31, 2002 1:49 pm

Originally posted by Indy

Just curious, where are you seeing that they guarentee that?

Indy it was in some of their literature before the transition. And our transition kits said SPECIFICALLY that your speeds wouldn't change. Been a huge sticking point for a lot of people. Ask UOD, but I would advise wearing a flak jacket if you do

Cable_Dood · Post by **Cable_Dood** » Thu Jan 31, 2002 1:51 pm

>>How can they do that since they promise 2800 ?<<

We don't and never have made any promises as far as bandwidth. Also, the 'up to 50 times faster than 56K' ad campaign was with our friends @Home and has been dead for a while. Unfortunately marketing people are retarded. At one point they wanted to claim up to 150 times faster than 56K....which is rediculous. The comcast.net website says up to 1500K. Good luck finding any residential internet service that will guarantee minimum speeds.

Unfortunately, the @Home bandwidth caps (3/128k) seldom functioned with @Home. Great for customers (me included) that were running wide open, but now that the caps are working it is being perceived as poor service.

I have seen Samsung cable modems that are able to get around the bandwidth cap. I don't know why. I wouldn't go out and buy one right away, though. They'll get fixed eventually.

I'm pissed off about the decrease in the bandwidth cap, too. In spite of this, I'm getting much more consistent transfers than the eroded @Home network....the routing was so screwed up at the end that it was taking 28 hops for me to get to Microsoft's update server....my latency has decreased an average of 200%, too.

Indy · Post by **Indy** » Thu Jan 31, 2002 2:08 pm

Originally posted by vic451
up to 50 times faster than 56k

That's not a guarentee...& the actual wording is up to 50 times faster than a 28.8 (http://www.comcastonline.com/FAQsList.a ... tegoryID=3)

Comcast/@Home hasn't guarenteed speed for almost 2 years...the wording has always been up to, whether it be up to 100 times faster than a 28.8 or up to 50 times faster than a 28.8...it's something that would not stand in a class action lawsuit because of the way it's worded

28.8 x 50 = 1.440 mbit/sec

Caps are set at 1.5 mbit/sec down/128 kbit/sec up

Granted, it's ambiguous in the sense that the person reading it assumes that they are going to get that speed all the time. But the legality of the text implies no guarentee in it & assumptions hold no weight in a legal sense...

Most systems that I've tested since the switchover have been averaging about 1.2 mbit down (& thats on tweaked systems)...before the switchover, on 98% of the systems that I checked speed on, speeds were consistently around .7 mbit down. Speeds bumped up to an average of 1.6 mbit down after the appropriate speed patch was applied. (see here for a statistical breakdown that I did over a several day period to see what I'm referring to about speeds...this is pre-switchover)

vic451 · Post by **vic451** » Thu Jan 31, 2002 2:37 pm

Yup they finally got back to me and said tough nuggets . THey said they'll send someone out to try to get me up to 1500

waynenf · Post by **waynenf** » Thu Jan 31, 2002 5:27 pm

*sigh*

I WISH I was getting even close to your download speeds... according to the speed tests I've run at dslreports.com and the ones listed on this site, I'm average 128 up (good) and between 220 and 400 down (*whine*). I'd be jumping for JOY if I got download speeds even CLOSE to the cap. But, it is an improvement over my pokey 56K earthlink connection... but not MUCH.

- Wayne

illestdynasty · Post by **illestdynasty** » Thu Jan 31, 2002 5:51 pm

at least we are faster then dialup.... I think.........

Indy · Post by **Indy** » Thu Jan 31, 2002 9:21 pm

Originally posted by waynenf
*sigh*

I WISH I was getting even close to your download speeds... according to the speed tests I've run at dslreports.com and the ones listed on this site, I'm average 128 up (good) and between 220 and 400 down (*whine*). I'd be jumping for JOY if I got download speeds even CLOSE to the cap. But, it is an improvement over my pokey 56K earthlink connection... but not MUCH.

- Wayne

Just curious, have you tried clocking your speeds at http://www.speedtest.net and compare that with what you're getting through dsl reports?

vic451 · Post by **vic451** » Fri Feb 01, 2002 12:34 am

ah wonderous . My download speed has actually dropped more . Now I'm downloading at 128 kbts

Indy · Post by **Indy** » Fri Feb 01, 2002 7:49 am

Hey vic, what kind of modem do you have?

& pm me your mac address and I'll see if there's anything I can see on my end when I go into work...

vic451 · Post by **vic451** » Fri Feb 01, 2002 4:56 pm

oh yeah i have a surfboard 3100 modem .

Indy · Post by **Indy** » Fri Feb 01, 2002 5:25 pm

Originally posted by vic451
oh yeah i have a surfboard 3100 modem .

Have you tried looking at the power levels in the diagnostics page? ( 192.168.100.1 ) Just curious to see what kind of levels you have...

vic451 · Post by **vic451** » Fri Feb 01, 2002 5:57 pm

down 15 up 42

Indy · Post by **Indy** » Sat Feb 02, 2002 12:39 am

Levels look decent...hoiw about signal to noise?

vic451 · Post by **vic451** » Sat Feb 02, 2002 9:24 am

My average ping is 10ms , but i get a 100% loss on hops 2 through 5 (traceroute) . The ip before hop 2 is 1*.*2.1*2.1 hop 6 is 6*.*0.*.50 . My signal to noise ratio is 38 dB . I PM'd you the specific ip's .

Mike_W · Post by **Mike_W** » Sat Feb 02, 2002 10:53 am

Originally posted by Noevo

Indy it was in some of their literature before the transition. And our transition kits said SPECIFICALLY that your speeds wouldn't change. Been a huge sticking point for a lot of people. Ask UOD, but I would advise wearing a flak jacket if you do

I've never seen the ads for 150 times faster than 56k, but, here is the actual box lid off my Comcast self install kit.

lblax · Post by **lblax** » Sat Feb 02, 2002 1:24 pm

http://www.comcast.com/ go to this website and you will see 1500k download advertized. dont feel bad mediacom promised the same high speed connection in there 1st email and now they email us and tell us we are going to be capped.

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