Anyone here works for @Home ?

imtim83 · Post by **imtim83** » Sun Jun 10, 2001 2:22 am

wondering if any help works for @Home. If you do would love to know.
thanks

JawZ · Post by **JawZ** » Sun Jun 10, 2001 2:58 am

Why? do you have a problem? maybe we can help.

imtim83 · Post by **imtim83** » Sun Jun 10, 2001 1:15 pm

well i have a problem with high pings and slow down rates
like 100 to 250 ms pings and 40 to 70 KB/sec

i use to get like 30 to 80 ms pings and 100 to 200 KB/sec +

BadEditor · Post by **BadEditor** » Sun Jun 10, 2001 3:29 pm

Post some Tracert(s) and lets see what the problem is.......

imtim83 · Post by **imtim83** » Sun Jun 10, 2001 4:11 pm

ok here is one

Pinging speedguide.net [161.58.189.81] with 32 bytes of data:

Reply from 161.58.189.81: bytes=32 time=60ms TTL=244
Reply from 161.58.189.81: bytes=32 time=60ms TTL=244
Reply from 161.58.189.81: bytes=32 time=60ms TTL=244
Reply from 161.58.189.81: bytes=32 time=71ms TTL=244

Ping statistics for 161.58.189.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 71ms, Average = 62ms

And btw i got a duron 800mhz processor and 256 mb of micron/crucial pc 133 cas 2 sdram !

drdoug99 · Post by **drdoug99** » Sun Jun 10, 2001 4:41 pm

all those times are relatively good I think.
I pinged speedguide, and got the same time's all 70-80ms.

your download speed is kinda slow, but still 40kb/sec is 10 times faster than dial up, at the slowest. when did the slow speeds happen? do they happen all the time, all day, or just certain times of day?
they'res not much I can do, I'm only a Tier 1 agent.

imtim83 · Post by **imtim83** » Sun Jun 10, 2001 4:57 pm

hi you work for @Home cool!
i am on Cox@Home in Louisiana and i use to beable to get 100 to 200 KB/sec + 24/7 all the time now it got slower

i really wish they would add more nodes out here and upgrade the hardware and stuff.
Do i have to get a whole group of people to come together and call @Home all at once? or sign a paper?
i really wish i could get what i was paying for before.
it would be nice
i dont like that @Home like capped download to 3 Mbps because it should be at least 5 or 10 Mbps up too not 3 Mbps up too

upload is capped at 256 Kbps which is too bad but i would mine 512 or 1 Mbps upload hehe
i hope @Home does Ultraband soon (www.ultraband.com)

imtim83 · Post by **imtim83** » Sun Jun 10, 2001 4:58 pm

but hey sometimes my pings go up to 100 to 300 ms at night or even other times of the day i seen a lot

i wish i could fix all these problems myself cause i like knowing i fixed it myself hehe

YARDofSTUF · Post by **YARDofSTUF** » Sun Jun 10, 2001 10:37 pm

pings u cant really fix, and @home wont add more nodes until x amount of ppl join up in one area, as fpr DL, u sure ur capped i have my upload capped but my download is wide open, my upload got cut back as far as 128k, so be happy with ur upload!

imtim83 · Post by **imtim83** » Sun Jun 10, 2001 10:41 pm

yes i am sure cause when i call @Home up they say up to 3 Mbps download

i hate that
i need to complain everyday with a email and phone call they will get tired of hearing me sooner or later and upgrade

imtim83 · Post by **imtim83** » Sun Jun 10, 2001 10:47 pm

right now in games i have a terrible 300ms + pings

it is a sunday night here right now
i tired different severs and at different times of the day

this is worst than 56k or as worst with 300 ms + pings
man

BTW
i do have a NetGear RT 314 router with a 4 port switch which two other computers are connected too but they dont do any gaming all they do mostly is surf the web and email mostly.
so that can be effecting it thatttttttt much.

YARDofSTUF · Post by **YARDofSTUF** » Mon Jun 11, 2001 3:04 am

Originally posted by imtim83
yes i am sure cause when i call @Home up they say up to 3 Mbps download
i hate that
i need to complain everyday with a email and phone call they will get tired of hearing me sooner or later and upgrade

waste of breath, they dont care about the individual, or even ur area if there is no faster solution.

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 3:06 am

well what else can i do

?
i need to do something to get my speed back like it was.
i got too

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 6:21 am

it would?
how would i do it then?

BadEditor · Post by **BadEditor** » Mon Jun 11, 2001 6:30 am

Goto a Dos window.
enter tracert http://www.speedguide.net >> imtim83.txt

It will just sit there for a few minutes, because it is doing the tracert and placing it in the file 'imtim83.txt'

Then when its done you can open the file and view your tracert

and copy it to here........

(probably should remove the first line of the results, cause I think thats your IP address, and you don't need to be posting that)

BadEditor · Post by **BadEditor** » Mon Jun 11, 2001 6:32 am

Some places you cannot tracert... cause of firewalls and such...

You should really post tracert(s) to the servers you are gaming on or websites your having problems with....

Show tracerts of the problem servers...

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 6:32 am

Tracing route to www.speedguide.net [161.58.189.81]
over a maximum of 30 hops:

2 10 ms 10 ms 21 ms 10.68.3.129
3 10 ms 10 ms 20 ms 10.0.172.1
4 10 ms 10 ms 11 ms c1-pos9-0.nworla1.home.net [24.7.72.85]
5 20 ms 20 ms 20 ms c1-pos3-0.dllstx1.home.net [24.7.64.181]
6 21 ms 20 ms 20 ms 24.7.70.98
7 20 ms 20 ms 30 ms p16-0-0-0.r02.dllstx01.us.bb.verio.net [129.250.
5.4]
8 50 ms 60 ms 50 ms p4-1-2-0.r00.stngva01.us.bb.verio.net [129.250.4
.26]
9 60 ms 50 ms 50 ms ge-4-1.c00.stngva01.us.ah.vwh.net [129.250.27.18
4]
10 60 ms 50 ms 50 ms 161.58.156.173
11 60 ms 50 ms 50 ms 161.58.189.81

Trace complete.

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 6:39 am

here is another

Tracing route to hp-rotate.happypuppy.com [199.105.102.123]
over a maximum of 30 hops:

2 10 ms 20 ms 10 ms 10.68.3.129
3 10 ms 10 ms 10 ms 10.0.172.1
4 20 ms 20 ms 10 ms c1-pos9-0.nworla1.home.net [24.7.72.85]
5 20 ms 30 ms 20 ms c1-pos3-0.atlnga1.home.net [24.7.65.194]
6 20 ms 20 ms 20 ms home-gw.attga.ip.att.net [192.205.32.229]
7 20 ms 30 ms 20 ms gbr4-p50.attga.ip.att.net [12.123.20.254]
8 30 ms 40 ms 40 ms gbr4-p30.wswdc.ip.att.net [12.122.2.226]
9 40 ms 40 ms 40 ms gbr3-p60.wswdc.ip.att.net [12.122.1.129]
10 50 ms 41 ms 50 ms gbr3-p80.n54ny.ip.att.net [12.122.2.165]
11 50 ms 50 ms 50 ms gbr3-p30.cgcil.ip.att.net [12.122.2.173]
12 60 ms 50 ms 50 ms ggr1-p360.cgcil.ip.att.net [12.123.5.145]
13 50 ms * 50 ms att-gw.chi.cerf.net [192.205.31.114]
14 50 ms 51 ms 50 ms so6-0-0-622M.chi-bb5.cerf.net [134.24.33.202]
15 70 ms 70 ms 70 ms pos1-0-622M.nyc-bb8.cerf.net [134.24.32.214]
16 70 ms 70 ms 70 ms theglobe-gw.nyc-bb8.cerf.net [134.24.133.106]
17 70 ms 70 ms 70 ms web1.happypuppy.com [199.105.102.123]

Trace complete.

But at like night around 8 to 11 pm i see pings from 200 to 300 ms

seriously

even on www.speedguide.net and www.happypuppy.com that are pinging fine now

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 6:47 am

here is another one on one of the game severs for quake 3 area

Tracing route to pc006.vsl.cua.edu [136.242.189.6]
over a maximum of 30 hops:

2 10 ms 20 ms 10 ms 10.68.3.129
3 10 ms 10 ms 10 ms 10.0.172.1
4 10 ms 20 ms 10 ms c1-pos9-0.nworla1.home.net [24.7.72.85]
5 20 ms 20 ms 20 ms c1-pos3-0.atlnga1.home.net [24.7.65.194]
6 20 ms 20 ms 30 ms atl-brdr-03.inet.qwest.net [205.171.1.25]
7 20 ms 20 ms 30 ms atl-core-02.inet.qwest.net [205.171.21.101]
8 30 ms 30 ms 30 ms tpa-core-03.inet.qwest.net [205.171.5.65]
9 30 ms 30 ms 30 ms tpa-core-01.inet.qwest.net [205.171.27.185]
10 50 ms 50 ms 60 ms dca-core-02.inet.qwest.net [205.171.5.73]
11 50 ms 50 ms 50 ms dca-core-03.inet.qwest.net [205.171.9.50]
12 50 ms 51 ms 60 ms dca-edge-02.inet.qwest.net [205.171.9.90]
13 50 ms 50 ms 50 ms 205.171.61.186
14 50 ms 50 ms 61 ms client-151-200-255-21.bellatlantic.net [151.200.
255.21]
15 50 ms 60 ms 60 ms 138.88.8.66
16 60 ms 50 ms 61 ms pc006.vsl.cua.edu [136.242.189.6]
17 50 ms 50 ms 60 ms pc006.vsl.cua.edu [136.242.189.6]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

BadEditor · Post by **BadEditor** » Mon Jun 11, 2001 6:48 am

Well those are some decent tracerts, don't see ya losing any packets and they are under 80ms.

Of course its running good right now huh...

Well I had the same issue with RoadRunner at one time..

It would be perfect until 6pm-11pm, everyone comes home from
work and starts sucking up bandwidth..

The only way I fixed it was going with another provider, (only cause I moved)

RoadRunner was kick ass speed except the evening hours.

I was expecting to see 'timeouts' and 'packet loss' on your tracerts....

I hope it gets better for ya...

BadEditor · Post by **BadEditor** » Mon Jun 11, 2001 6:50 am

Those are Good Tracert(s) you are having Great Speed right now aren't you...

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 6:56 am

uhhh yeah i guesss
but i want it like this forever!!!!!!!
24/7
always

i dont like it slowing down
and a router wouldnt slow it down right ?

BadEditor · Post by **BadEditor** » Mon Jun 11, 2001 7:24 am

The router isn't slowing you down.

Its probably the servers past hop #4 or #5 , when you check tonight during the problem hours I bet you will find that alot of those servers are timing out, losing packets, etc....

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 7:27 am

why do they start to do that ?

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 7:28 am

who goes on the severs pass #4 and #5 ?
and will using the proxy that @Home has help or no

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 7:29 am

is there anyway to get @Home or anyone to fix this big slow down problem

i use to never have problems always fast i dont get why i got to have problems now. Its not fair it should stay problem free and fast 24/7 not get worst

BadEditor · Post by **BadEditor** » Mon Jun 11, 2001 10:33 am

They wouldn't fix anything with the tracerts you have above. Those are considered Good...

You are having problems Outside the @home network, when you ping something it hops around all over the US. I am sure you are timing out on the hops that @home have no control of ...

Like if you had Timed out on the first couple of Hops, Then you could Totally Demand a fix by @home, but they can't do much for ya if its servers Outside their network.....

martialcomp · Post by **martialcomp** » Mon Jun 11, 2001 3:14 pm

Yep, you are hitting Qwest on the 5th hop. Qwest is outside the @Home network. Heat.net is being shut down. It was the only @Home supported gaming site. I am not surprised though...@Home is still losing money and has been since it's inception. Their stock is down in the 3's now. Also, I have posted this many times before, but, 10 ms between hops is normal. So, if you were to have 15 hops that would equal 150 ms to that server. For speed checks, go here: http://24.0.0.71/download and start the @Home 1.2 download to check speeds. @Home has no control of servers outside their network. Furthermore, upstream is VERY expensive. A lot of sites are still running on T-1's like MP3.com. There are some on dual T-1's, but, remember what that costs per month. The national average for a T-1 is $795.00 a month. T-3's are very expensive as well. The cheapest I have seen a T-3 is $12,000 a month as a reseller. Supposedly the national average is $24,000 a month for a T-3. A lot of ISP's are losing money. AOL/Time Warner is now 45 billion in debt http://www.billparish.com/20010404americaonline.html
Covad has been losing money for a long time and recently got de-listed from the Nasdaq http://finance.yahoo.com/q?s=COVDE
and not forecasted to make any money anytime soon. Will Copper Mountain be able to turn their business around? Not sure, their stock price is in the 3's as well. Qwest is making SOME money, but not exactly hand over fist at .57 cents forecasted this year.

YARDofSTUF · Post by **YARDofSTUF** » Mon Jun 11, 2001 3:37 pm

Originally posted by imtim83
well what else can i do ?
i need to do something to get my speed back like it was.
i got too

get a new ISP lol

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 6:14 pm

i can get a new isp with dsl. its Bellsouth fast acess
256Kbps upload and 1.5 Mbps download for like $40 or $50 a month

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 6:17 pm

But how can this not be @Home? it could be too many people one node

and i dont like that
cause my pings are just fine at other times by during the night mostly.

so it is @Home
so they can fix that problem

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 6:49 pm

Man @Home is rising the price here $5

man i hope they get there act together with speed or i wont be happy with this $5 increase.
i will pay it i just want the speed i should get 24/7 thats all
if they dont then i will just change to dsl or something

YARDofSTUF · Post by **YARDofSTUF** » Mon Jun 11, 2001 8:14 pm

yeah i have a techy coming out on the 14th cuz if i'm paying more i want no problems and i got a few now

subzero · Post by **subzero** » Mon Jun 11, 2001 9:17 pm

We should call @home and tell them that if they don't raise the upload caps we are going to cancel our accounts. The downstreem speed is awsome but upload sucks

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 9:55 pm

subzero do you want to make some kind of sign up sheet ?
or website to make people signup to demand a faster upload speed and better speed all together?
or get lots of people to call and we all call on like the 15 th or
20 th of june or something ?
i wouldnt mine

please reply
thanks

imtim83 · Post by **imtim83** » Mon Jun 11, 2001 11:48 pm

My pings are now horrible at night

its terrible

very bad , horrible

this is for @Home's page www just pings you to home.excite.com

Tracing route to home-www.excite.com [199.172.146.81]
over a maximum of 30 hops:

2 60 ms 10 ms 10 ms 10.68.3.129
3 10 ms 30 ms 10 ms 10.0.172.1
4 151 ms 160 ms 150 ms c1-pos9-0.nworla1.home.net [24.7.72.85]
5 171 ms * 170 ms c1-pos3-0.dllstx1.home.net [24.7.64.181]
6 230 ms 220 ms 201 ms c1-pos7-0.lamstx1.home.net [24.7.65.125]
7 220 ms 241 ms 220 ms c1-pos2-0.anhmca1.home.net [24.7.65.178]
8 220 ms 251 ms 240 ms c1-pos1-0.snjsca1.home.net [24.7.65.165]
9 231 ms 230 ms 210 ms bb1-pos1-0.rwc1.sfba.home.net [24.7.74.118]
10 181 ms 190 ms 190 ms bfr-ge0-0.excite.com [24.7.70.34]
11 211 ms 220 ms 210 ms 192.168.249.12
12 231 ms 230 ms 240 ms 192.168.250.4
13 210 ms 231 ms 210 ms home-www.excite.com [199.172.146.81]

Trace complete.

And look at the mail sever

Tracing route [24.0.95.147]
over a maximum of 30 hops:

2 10 ms 10 ms 10 ms 10.68.3.129
3 20 ms 20 ms 60 ms 10.0.172.1
4 150 ms 160 ms 150 ms c1-pos9-0.nworla1.home.net [24.7.72.85]
5 120 ms 120 ms 130 ms c1-pos3-0.dllstx1.home.net [24.7.64.181]
6 140 ms 140 ms * c1-pos7-0.lamstx1.home.net [24.7.65.125]
7 181 ms 180 ms 170 ms c1-pos2-0.anhmca1.home.net [24.7.65.178]
8 160 ms 141 ms 150 ms c1-pos1-0.snjsca1.home.net [24.7.65.165]
9 150 ms 191 ms 150 ms bb1-pos1-1.rwc1.sfba.home.net [24.7.74.154]
10 191 ms 170 ms 170 ms femail22.sdc1.sfba.home.com [24.0.95.147]

Trace complete.

and look at speedguide.net website now

Tracing route to www.speedguide.net [161.58.189.81]
over a maximum of 30 hops:

2 10 ms 10 ms 10 ms 10.68.3.129
3 20 ms 10 ms 20 ms 10.0.172.1
4 120 ms 110 ms 120 ms c1-pos9-0.nworla1.home.net [24.7.72.85]
5 141 ms 130 ms 130 ms c1-pos3-0.dllstx1.home.net [24.7.64.181]
6 70 ms 80 ms 81 ms 24.7.70.98
7 181 ms 140 ms 150 ms p16-0-0-0.r02.dllstx01.us.bb.verio.net [129.250.
5.4]
8 161 ms 170 ms 170 ms p4-1-2-0.r00.stngva01.us.bb.verio.net [129.250.4
.26]
9 201 ms 200 ms 200 ms ge-4-1.c00.stngva01.us.ah.vwh.net [129.250.27.18
4]
10 221 ms 210 ms 200 ms 161.58.156.173
11 210 ms 220 ms 220 ms 161.58.189.81

Trace complete.

and here is yahoo.com

Tracing route to www.yahoo.akadns.net [216.32.74.52]
over a maximum of 30 hops:

2 10 ms 10 ms 20 ms 10.68.3.129
3 20 ms 20 ms 10 ms 10.0.172.1
4 171 ms 180 ms 190 ms c1-pos9-0.nworla1.home.net [24.7.72.85]
5 201 ms 220 ms 190 ms c1-pos3-0.dllstx1.home.net [24.7.64.181]
6 181 ms 190 ms 190 ms ibr01-p1-0.dlls01.exodus.net [216.32.173.57]
7 191 ms 200 ms 200 ms bbr01-g4-0.dlls01.exodus.net [216.34.160.205]
8 241 ms 200 ms 220 ms bbr02-p0-0.atln01.exodus.net [209.185.9.38]
9 * 210 ms 201 ms bbr01-g2-0.atln01.exodus.net [216.35.162.3]
10 210 ms 211 ms 220 ms bbr02-p2-1.stng01.exodus.net [209.185.9.42]
11 210 ms 190 ms 200 ms dcr04-g9-0.stng01.exodus.net [216.33.96.146]
12 190 ms 201 ms 240 ms csr22-ve240.stng01.exodus.net [216.33.98.3]
13 211 ms 220 ms 210 ms 216.35.210.126
14 230 ms 191 ms 220 ms www3.dcx.yahoo.com [216.32.74.52]

Trace complete.

and here is one more happypuppy.com

Tracing route to hp-rotate.happypuppy.com [199.105.102.131]
over a maximum of 30 hops:

2 10 ms 10 ms 10 ms 10.68.3.129
3 10 ms 20 ms 20 ms 10.0.172.1
4 140 ms 150 ms 141 ms c1-pos9-0.nworla1.home.net [24.7.72.85]
5 160 ms 170 ms 160 ms c1-pos3-0.atlnga1.home.net [24.7.65.194]
6 160 ms 180 ms 161 ms home-gw.attga.ip.att.net [192.205.32.229]
7 190 ms 171 ms 200 ms gbr4-p50.attga.ip.att.net [12.123.20.254]
8 210 ms 231 ms 200 ms gbr4-p10.wswdc.ip.att.net [12.122.2.162]
9 201 ms 220 ms 220 ms gbr3-p60.wswdc.ip.att.net [12.122.1.129]
10 211 ms 190 ms 190 ms gbr3-p20.n54ny.ip.att.net [12.122.3.53]
11 211 ms 200 ms 200 ms gbr3-p10.cgcil.ip.att.net [12.122.2.2]
12 190 ms 190 ms 210 ms ggr1-p360.cgcil.ip.att.net [12.123.5.145]
13 170 ms 200 ms 240 ms pos3-2-155M.chi-bb4.cerf.net [134.24.33.13]
14 230 ms 210 ms 201 ms so6-0-0-622M.chi-bb5.cerf.net [134.24.33.202]
15 220 ms 221 ms 230 ms pos1-0-622M.nyc-bb8.cerf.net [134.24.32.214]
16 220 ms 231 ms 230 ms theglobe-gw.nyc-bb8.cerf.net [134.24.133.106]
17 220 ms 241 ms 240 ms web2.happypuppy.com [199.105.102.131]

Trace complete.

This is a horrible slow down.

imtim83 · Post by **imtim83** » Tue Jun 12, 2001 12:23 am

Download rates on there network on http://24.0.0.71/download
when i download the 1.2 software to test my download rates i only get 58 to 65 KB/sec

just tested at 11:22 pm at night

horrible isnt this ?

rodrod5 · Post by **rodrod5** » Tue Jun 12, 2001 1:39 am

WHAT UP COON ASS

hopefully i can help out my friendly cajun neighbor with your problems

first sorry to piss on your parade, but i would say the postings you have shown are FAR FROM HORRIBLE, but that does not mean they are GREAT either

first you are adressing two separate and not necessarlly related problems

high pings can cause slow downloads , but slow downloads does not always come from high pings

a ping measures the latency ... ie how long it takes to reach its destination you could have high pings , but still have high downloads

if you compare your connection to a water pipe and you say i have a soda straw and a 12" pipe and you are going to fill 2 pits the same size

the soda straw is 100 feet long and the 12" pipe is 500 feet long
you open the valve on each and the water from the straw reaches the end first and the pit fills VERY slowly, but as soon as the water from the 12" pipe reaches the pit the pit fills fast and a long time before the pit the straw is filled

filling the pit would be compared to your DOWNLOAD ... ie filling your machine with info

a fatter pipe ..ie cable will fill your machine faster even if the latiency ... ie ping is a little higher

with that said high pings can cause slow downloads , but i think they would need to be much higher (2x-3x) than the ones you posted to really slow your download to the speeds you post

also a ping to speedguide is not really a good test
as earlier posted the ONLY PLACE YOUR ISP WILL GUARANTEE PERFORMANCE IS ON THEIR NETWORK ... with that said a 60-70 ping to speedguide is pretty damn good

you also need to plug your computer DIRECTLY INTO THE MODEM TO RUN ANYTYPE OF REAL TEST not through a hub or router ...argue all you want, but couldn't your router develope a problem just like your MODEM/CABLE LINE/COMPUTER/@HOME NETWORK could as well...if you really want to find the problem you would try the machine directly into the modem maybe even more then one and see what the results are .. if you argue this point i don't think you really want to get the problem solved

the #3-5 post of your trace route on page #2 are kickass and if you do not like those then you will never be satisfied

now to where you do have problems

post #7 on the third page again is FAR from horrible, but does indicate a slow donw at the #4 hop just so you know this is well off your node and has nothing to do with a crowed node this is almost surely your gateway, but could just be another router in the @Home network... also this particular router might not be the problem another router up from it might be over loaded and backing up the others... these trace routes are on the cusp of what i would say is not acceptable... now for the bad news their is absolutely NOTHING that tech support that you get on the phone can do to solve a problem that is out on the network A TRUCK ROLL WILL BE A WASTE OF YOUR TIME AS WELL AS THE TECH's

you should break down your network plug directly into the modem and get some more results if the hops ON THE @Home NETWORK are 150+ you might be able to call in email the results in and they might escalate a ticket to the NOC to look at the routing in your area... if their is a problem then i can guarantee they are already well aware of it and WILL implement a solution, but the bad news is THIS WILL TAKE TIME probably on the order of 2-3 months... WHY you might ask well think about how long it takes to dig a ditch from say new orleans to dallas and lay fibre in it and get it lit up...this will not happen over night

now to where i see you have a real problem that @Home should need to resolve quickly and that is your last post with the download of the ATHM software (do not install it just down load it for all of you out there

) @Home likes you to get atleast 70KB download on their network

i am surprised that no one ask have you tweeked your system with the patches in here?? also you might use the windows default patch test the download, then install a new speed patch and see if there is a differance, you need to do this when directly into the modem not through the router...

if there is no change then are you using : a firewall/aOL/virus software or any of those crappy download managers???? if so then uninstall ALL of them and try again

try several of your computers directly into the modem directly are they all downloading under 70KB ON THE @HOME NETWORK??
if so then you have a problem they need to solve

call into support have them CLOSE ANY PENDING ITEMS AND REPUSH YOUR MODEM.. then wait the 1-1/2 hours for this to go through and see if their is a change

if not then remove and reinstall the client for MS networks and the tcp/ip for your nic ..as well as remove any ipx/spx , netbeui, vpn , or aol adapters that you have in there and do not use

are you on a nic or a usb?? either way you might try to reinstall the drivers .. if on a usb i would try a nic i think the usb sux , but hey that is me

if none of the above fixes the download then you need to call support and go through their steps if they do not get the d/l over 70KB on their network after following all the steps they ask then you might be able to get a tech out

if you do get a tech and he comes out he will probably first plug in a laptop and see what he downloads if he is kickin ass then he will tell you to reformatt and reinstall... you might not like that, but this forum is full of peolpe that had several truck rolls to the point they would no longer send one out...they FINALLY LISTENED AND REFORMATTED and BOOM problem solved

hey dude i dont want to sound like a **** here , but your post about HORRIBLE are a BIT dramatic....right or wrong if you call support with a big oh this is TRERRIBLE dramatic attitude you will get NOWHERE....again right or wrong

if you are really from louisiana and a coon ass then i KNOW you got manners and you know the saying you get more flies with honey than vinegar

if you call in to support and are educated to what you are asking for and are COOL and work WITH the tech like ALL the people from LOUISIANA that i have worked with are then your problem will get solved

to sum it up i think it will take time to get the pings down

@Home or any isp can only guarantee speeds on their network

@Home does not really guarantee ping times / yours are not great, but should not keep your download that low as you get

they WILL guarantee the 70KB on their network, but if the tech comes out and gets better then you need to look at YOUR machine

hopes this helps my cajun friend if you got any other questions please ask

hasta rasta

:2cool:

drdoug99 · Post by **drdoug99** » Tue Jun 12, 2001 1:44 am

damn that is bad buddy. your at COX@HOME, so I dont think I can help you, as I deal with the ATT@HOME accounts. but get a copy of all of the traceroutes, and call up a tech, tell them exatly what you see. ALL your pings are above 200ms, that's pretty bad, anything above 100ms I'm told, is a problem, and needs to be fixed, so hopefully if you call, the techs will do what they can for you. You'll probably need the Tier 2 support, if COX@home is anything like how we handle the calls.
tell them it happens every day, or however many times it does happen, but that's definetely not good.

On a side note, if anyone out there is truly unhappy with @home, cancel your accounts. according to ATT, the $6 dollar hike to $45.95/ month, is based on "ATT @home's performance and reliabllity, and is still cheaper than competing cable and DSL services" basically, corporate bullcrap. if you want ATT to take notice, after they drop from 4 million customers to 2 million, they'll figure out something. until they, if your paying, why would they change? its all about business.

imtim83 · Post by **imtim83** » Tue Jun 12, 2001 2:06 am

ok
i did call them but they said they couldnt do anything. which was Tier 1 . They said if u call enough they may do something or get enough people to complain all together.

and this problem only mainly happens at night

Anyone here works for @Home ?

Anyone here works for @Home ?

martialcomp