My letter to Adelphia....

General discussion related to Cable Modems, DSL, Wireless, Fiber, Mobile Networks, Wireless ISPs, Satellite, or any other type of high-speed Internet connection, general issues and questions here. Review and discuss ISPs as well (AT&T / SBC, BellSouth, Bright House, CableOne, Charter, Comcast, Covad, Cox, Cablevision / Optimum Online, TMobile, Verizon FIOS, Shaw, Telus, Starlink, etc.)
Post Reply
velvta

My letter to Adelphia....

Post by velvta »

"I would just like to let you people know that when I signed up for cable internet access, I was under the assumption that it would be high speed uploading and downloading. Frankly, I have come to realize that it isn't. People rely on me daily to send them large files, which is why I got Powerlink in the first place. I figured that by getting cable access, I could upload files extremely fast, however, this is not happening by a long shot. The maximum upload speed I have ever recieved is about 13-15kbps up....This is only about 3 times faster than 56k modem use. This is pathetic, considering that my download speeds sometime exceed 15 times that of 56k modem use(which isn't all that great either compared to other services I have researched, more on that later). The upload speed is nowhere near that. This is the speed I reach when I am uploading to ONE person, when I upload to two or more people, the speed drops drastically to only 6-7 kbps upload, which is around the same uplaod speed I was getting when i was on dialup! Come on! This is ridiculous!

I've done some research into what other people's service is like, for example, how much their download/upload speeds are, and how much they're paying for that service. I've been doing this by visiting the message board at www.speedguide.net . What I've come to believe is that compared to what a lot of other people are paying for, Adelphia isn't quite top notch.

Many people are paying around $45.00 per month for UNCAPPED upload speeds, and anywhere from 1-3 Mb down. This price includes modem rental. That's only 5 dollars more amonth that what I'm paying you people for very limited service. Many people are also paying 5-10 dollars LESS than what I'm paying to you people right now for HIGHER upload caps, and HIGHER download caps. What gives? I mean really, there's no way I should be maxing out a download from someone on a T3 connection at 125kbps at 2 Am. That is pathetic. What's funny, is that no where on the Adelphia site could I even FIND the info on what I'm capped at, both up and down, and I guess this is because every area Adelphia services has their own different caps, which I think is really unfair. Either that, or the Adelphia people do not want to post their statistics, because they're afraid some smart person might find out that they're really not getting what they pay for, which would constitute a call to the state attourney general's office, and the better business bereau.

So the reason I'm writing this letter? To explain to you how dissappointed i am with the service. It's sad that because you people have a monopoly on cable access in the Wilkes-Barre Scranton PA area, that you have to deliver less than adequate overpriced service. I'm also demanding you people check to see what's going on with the cable systems in the Exeter area of PA where I live. If you can't see anything wrong down here on your end, I want someone down here to establish a direct connection from my cable modem to the source outside. If there's nothing you people can do to fix these less than desireable speeds, I will leave your company, and I will switch over to Verizon DSL just for spite, and I imagine I'll get the 3 other people I urged to join your service to leave too when they find out they're getting not - so - good- cable service. Even if the speeds are slower with DSL, I'll at least be getting the expected speeds for the expected money, and I at least won't be dealing with a company who is providing less than adequate cable service for more than adequate money."
Zporttech

Post by Zporttech »

Nice letter, please let us know how it turns out.



------------------
Steve
www.zport.com
jacob

Post by jacob »

the system wide cap for docsis modems is 3mbit down, 128 kpbs up, that is in all adelphia systems, during off peak hours from a good site i can usually get 250KB/sec which is not bad at all. I too would like to see a higher upload cap but i feel i am getting a good deal for 39 a month...when it works.
wee96

Post by wee96 »

3mbps downstream and 128kbps upstream is really unfair in my eyes. But dont fret, all us uncapped users WILL eventually be capped.

------------------
"you better tell em to come reshingle the roof, just keep feedin me free drinks till i puke"
HalfLifer

Post by HalfLifer »

Im glad to say with Comcast @home, there are no peak and non-peak hours. Speeds are good all the time.
velvta

Post by velvta »

JACOB:

I don't understand the difference between docsis and non docsis modems, though I've heard the terms being flung around. Do you mean that's the kind of modem Adelphia supplies their customers with, or do you mean that's the kind of modems we go through on their end?

And yeah, 3Mbps down and 128kbps down is pure stupidity. First of all, what does the 3mbps down translate to on say internet explorer when downlaoding a file? The most I ever got was about a 250 some burst, then a taper to about 150 or so(kbps). I don't see why we can have that much downlaod capacity, and have about a 56k modem's capasity for upload! It's lunacy! Honestly, there's no other word I can think of for it.
glc1

Post by glc1 »

Originally posted by velvta:
I don't understand the difference between docsis and non docsis modems
DOCSIS is a new cable modem standard that is supposed to take the place of proprietary systems. Not all providers have converted to DOCSIS yet.
Originally posted by velvta:
First of all, what does the 3mbps down translate to on say internet explorer when downlaoding a file?
3mbps (megaBITS per sec) = 375KBps (kiloBYTES per sec)
Originally posted by velvta:
I don't see why we can have that much downlaod capacity, and have about a 56k modem's capasity for upload!
Downstream bandwidth is a lot cheaper than upstream bandwidth and ISPs figure that residential customers don't need a whole lot of upstream. They figure that businesses have the real requirement for mass amounts of upstream. Furthermore, they don't want residential customers running servers.


[This message has been edited by glc1 (edited 12-29-2000).]
Bababooey

Post by Bababooey »

3mbps = about 375k/s. Your 250k/s bursts is about 2mbps and when you level off at 150k/s your pulling down about 1.2mbps. I'm not certain about this but I believe the reason for these very asymetrical speeds ( fast down slow up ) is becuase it some how costs them more money for us to upload at high speeds, at least this is what I heard a while back.
sublime

Post by sublime »

yea well, if your planning on doing some research on Adelphia, see if you can find their terms of service, or your contract, because i didn't seem to get one, and my upload speed got cut in half w/o my warning, and i want to know what they say about that in the contract. so if anyone has adelphia and their papers they got when they received when you first got service... lemme know plz
sublime

Post by sublime »

Originally posted by velvta:
What's funny, is that no where on the Adelphia site could I even FIND the info on what I'm capped at, both up and down, and I guess this is because every area Adelphia services has their own different caps, which I think is really unfair. Either that, or the Adelphia people do not want to post their statistics, because they're afraid some smart person might find out that they're really not getting what they pay for, which would constitute a call to the state attourney general's office, and the better business bereau.
Image
velvta

Post by velvta »

Hahaa, Sublime, that is a funny edit job you did with the red stuff. Anyway, I couldn't find that page for the life of me. I even typed int he title of the page in Web ferret, and nothing. O well. Anyway, I also did not sign anything when I went with Adelphia, however they do have a terms of service agreement on their website. i don't know how those things go these days with it being on the internet and all, I mean aren't you supposed to really sign something in person?
velvta

Post by velvta »

GLC1:

Aboutt hose docsys modems, if they're so limiting in speed, why the hell is everyone switching to them????????
sublime

Post by sublime »

try typing this in instead velvta

http://www.adelphia.net/internet/speed.html

------------------
Image
glc1

Post by glc1 »

<font face="Verdana, Arial" size="2">Originally posted by velvta:
GLC1:

Aboutt hose docsys modems, if they're so limiting in speed, why the hell is everyone switching to them????????
</font>
They don't decrease performance, as far as I know.
DirkDaring

Post by DirkDaring »

Bah, I'm lucky to get 30K/sec out of frikking Adelphia at non-peak times! My DSL line is here but not working yet. I can't wait to tell Adel'hell'phia to f*ck off.

Here, I'll post Adelphia's response to your letter for them.

'We are aware of the problem and are working to resolve it as quickly as possible'

Dirk

[This message has been edited by DirkDaring (edited 01-04-2001).]
ispark
Regular Member
Posts: 263
Joined: Sat Jul 31, 1999 12:00 am
Location: Conway, SC

Post by ispark »

Taken from Adelphia web site
<font face="Verdana, Arial" size="2">Broadband technology is changing the way American's surf the web. Adelphia's Power Link and Power Link@Home high-speed Internet access service uses this advanced fiber-optic technology to provide our customers with blazing fast access to the Internet.</font>
To me, (the bold text) that means upload, going out, connecting to. Going to the internet.

Not downloading, being connected to from the internet, coming in, or running a server.

Then again, just my thoughts... :)

------------------
iSpark - Fired up! and ready to GO!
sublime

Post by sublime »

im assuming you people cannot read ??
<font face="Verdana, Arial" size="2">from adelphia website
With Adelphia, you'll experience upstream data transfer speeds of up to 128 kilobits per second (Kbps)* and downstream data transfer speeds of up to 3 megabits per second (Mbps). </font>
it CLEARLY states what speeds to expect. although delivering those speeds is another issue. i get 240kbps upload not 128, so im not complaining

------------------
Image
ispark
Regular Member
Posts: 263
Joined: Sat Jul 31, 1999 12:00 am
Location: Conway, SC

Post by ispark »

I'm not arguing any speeds! Hell, I don't care what they set the speeds to!

And I can clearly read.

What does bother me, is the fact, that they advertise "BLAZING FAST ACCESS TO THE INTERNET" the KEY words here are, "TO THE INTERNET" and by gosh, 16Kb/Sec or 128kb/Sec ain't fast access!

To me, that means the upload of, any and all information in the form of data packetts, that travel out of your computer.

but once again, that's just my thoughts... :)

------------------
iSpark - Fired up! and ready to GO!
Cable

Post by Cable »

Oh boy - Where should I start. Let me say that I'm an employee for Adelphia Cable. I work in the DOCSIS department installing/troubleshooting these modems. These are not Adelphia's veiws, but rather my own opinions.

velvta

It sounds like to me like you are attempting to run an ftp server for piracy purposes. Hell, I'd be pissed too if I couldn't transfer my warez quick enough. If I'm wrong, then I apologize for the assumption.

Adelphia has a cap on their upload speeds and most users are stuck at the "15k/s" speed you speak of.

...when I upload to two or more people, the speed drops drastically to only 6-7 kbps upload, which is around the same uplaod speed I was getting when i was on dialup... Wow, you were uploading at 6 to 7 kbps on your dial up connection? Those are excellent speeds considering that those numbers exceed the limitation of your 56k modem. I ssume it is a 56K modem. But then again, I also assume you were getting 6-7 kbps to only one person, and not to two or three people. If that were the case, your actual speeds would have dropped well below 2-3 kbps per person. Now I ask you this, is it really about the same comparing Powerlink to your 56K modem? I think not.

...What's funny, is that no where on the Adelphia site could I even FIND the info on what I'm capped at, both up and down... I beleive sublime looked just a bit harder than you did for this information and it does exist and clearly outlines what you signed up for. After reading this particular page, I decided to also read the ADELPHIA INTERNET ACCEPTABLE USE POLICY. You too can read this here http://powerlink.adelphia.net/policies/AUP.html I suspect you might already be inviolation of Policy 1 - section a - part (i) which reads ...copying, modifying, transmitting, or downloading material in violation of the U.S. Copyright laws as well as Policy 1 - section a - part (v) which reads ...Prohibited uses include, without limitation, running servers for PPP, FTP, HTTP, DNS, POP, SMTP, NNTP, PROXY, DHCP, IRC, TELNET, TFTP, SNMP and multi-user interactive forums, or remapping of ports for the purpose of operating a server on the network... once again, just an assumption on my behalf.

You also state that Adelphia has a monopoly in your area. Didn't you mention that you'd be willing to switch to Verizon DSL? Doesn't sound like much of a monopoly when you clearly have a choice to switch to DSL services. I beleive satellite companies are also offering high speed internet access. Not much of a monopoly if you ask me.

Now on to ispark

You are trying to argue the phrase "BLAZING FAST ACCESS TO THE INTERNET"...well, I'll simply say this. Since when does the internet connect to you?
ispark
Regular Member
Posts: 263
Joined: Sat Jul 31, 1999 12:00 am
Location: Conway, SC

Post by ispark »

<font face="Verdana, Arial" size="2">Originally posted by Cable:
...well, I'll simply say this. Since when does the internet connect to you?</font>
omg!

Thats my point dude!

The Internet does not connect to you unless you are running a data server in one form or another.

It might be better for Adelphia and all broadband providers, if they rephrased it's use of words....for it clearly states at least by Adelphia, "blazing fast access to the internet."

and that Mr. cable man, is, out going/upload "speed". The whole basis of my comments.

------------------
iSpark - Fired up! and ready to GO!
Cable

Post by Cable »

ispark

You somehow chose to misinterpret my words just as you have chosen to misinterpret the "phrase". Let me see if I can find a way to break it down into a more "simpler" interpretation.

The internet is a place for information. The purpose of this information is to be "obtained" by those searching for knowledge/answers. To some it's even used for pornography. The point is that the second you "open" your browser for internet access, information is presented to you in the form of a webpage. The keywords here is "presented to you". This means "incoming" information. By comparison, does your local electrical utility provider charge you for "access" to electricity based on what you recieve? I would think so. Does your water utility provider charge you for "access" to the water you use? I would think so. Except they might also add an addtional bill for sewage in which you "send" back to them. But this usually is a seperate fee from water usage. The point here is that they all provide "access". And this type of access is "incoming" access.

Ignorance doesn't really help in this type of situation.
martialcomp

Post by martialcomp »

Why on Earth would someone be uploading something to more than 1 person at a time?
Looks like we have another crackz/warez ftp server Napster guy that thinks that cable modems are really T1 lines for 40 or 45 dollars a month. The cost of upstream to an ISP has been addressed many times before here. But, I will go over it again. Upstream costs the cable/DSL company significantly more than downstream. Now, in the future, companies like Metromedia Fiber Network (Nasdaq MFNX) will facilitate fiber directly to a business and maybe even to homes in the future. But, for now, the current infrastructure does not support a $40 dollar a month T1 line. I think the lowest price I have seen on a T1 was around $850 a month. Now, in the coming years, this will probably change, there will be more fiber and more last mile wireless communications equipment(TNSI, AIRN). But, for now, this is what we have. I think that someone that is a high upstream user needs a BUSINESS connection.
This would probably be in the form of a 128-384k upstream with no monthly limits on the upstream usage. I would also venture to say that this would cost $90-100 dollars a month. But, we will still have people that order a residential/recreational product for $40-50 dollars a month and treat it like a $90-100 dollar a month business/server connection.
rodrod5

Post by rodrod5 »

why to people get a service that they know is not designed to do what they want to do then bitich about how it sucks for that purpose. also why do people run a bussiness on a non bussiness service? let me know the stock listing of your company so i can sell it short before it fails cheap skate.
velvta

Post by velvta »

Dear all assumptive people, ESPECIALLY CABLE, the king of them all.

You know what, I won't even TELL you what/how/why I use my cable access. You people make too big a deal about it in the first place, and I didn't know I was in people's court here, if you people would like to play judge, find another forum, I don't care how many posts you have next to your names, you're all asses to sit there and actually form a view of me out of total assumption, and actually BELIEVE what your little brains think. What, do you people get beat on on a daily basis and use forums to play judge? Babies. OK, here's a clue people, THINK REAL HARD what you could upload and why, to a few people, that's not commercial, and is not using any of the big bad boldface words implied by CABLE in his/her post about the limitations. Go on, really, try and think of a few things besides napster/and whatever the hell a warez is, that I would be doing. Go on, and after about 5 minutes of trying your ass off to figure out what it is I have to do here, ask yourself this question: WHY ARE YOU WASTING YOUR PRECIOUS TIME EVEN WORRYING ABOUT IT!!! WHO CARES WHAT THE HELL SOME STRANGER IS DOING??? Get over it. You will live a much longer, happier life when you aren't a nosey bastard.

Oh and RODROD: I don't understand what the cheapskate remark was for, I guess a napster related comment. Assumptive asswipe of the day award goes to you as well. <points to crotch> Suck it.
velvta

Post by velvta »

Ah yes, and CABLE..If you ever learn to comprehend what you read...Go read the part of my letter again where I state about the whole monopoly thing...If you grow some brain cells, you'll see that I state they have a monopoly on CABLE ACCES..Verizon is what kind of access??? What's that?? DSL?? Yeah, thought there was a difference.
ispark
Regular Member
Posts: 263
Joined: Sat Jul 31, 1999 12:00 am
Location: Conway, SC

Post by ispark »

You know - I don't even know why I bother.

Let me make it more simple.

"blazing fast access TO the internet"

You might as well drop the argument, cable

Like I said in all my other posts in this thread.....My thoughts and my comments.


------------------
iSpark - Fired up! and ready to GO!
Gamer

Post by Gamer »

In general I find my Adelphias service to be decent. The upload cap is horrible for games and I never ping as low as my fellow cable modem users, also downloads of 150KB at the most even at off peak times are also pathetic, but thats just what you have to expect from adelphia. Pay the most get the least.
Cable

Post by Cable »

velvta

Pointing to your crotch and asking people to suck on it, especially men, is quite "gay" if you ask me. No thanks.

As far as the monopoply goes, was your "bitching and ranting" letter really about your cable television reception? Or was it about yor "high speed internet access"? I think it was the latter of the two. So therefore, when it comes to "high speed internet access", you indeed have several choices, once again, not a monopoly in my eyes.

Not once did I hear you complain in your letter to Adelphia about the service not being reliable. Not once did you complain that you were having internet acccess problems. Your main concern was speed. You want faster, cancel the service, stop moaning and get a T1. Case solved. Let us know how fast you can then upload to those 2-3 people when you get that T1.
martialcomp

Post by martialcomp »

<font face="Verdana, Arial" size="2">Originally posted by rodrod5:
why to people get a service that they know is not designed to do what they want to do then bitich about how it sucks for that purpose. also why do people run a bussiness on a non bussiness service? let me know the stock listing of your company so i can sell it short before it fails cheap skate.</font>

LOL Rodrod, most of the cable/DSL companies are already tanked on there ass so hard that there is nothing left to short unless they go to ZERO. Take a look at CMTN, TERN, COVD, ATHM, TSTN, XOXO, etc. Wireless: TNSI, AIRN. Most if not all broadband providers are losing money. Last year I was quoted as saying that broadband for residential/recreational use was too cheap and the companies were not making money. Well, since then, all of the big players have gotten tanked. I also said that they would need to raise rates in order to make a profit. The reason for this is simple, the cost of building and maintaining a broadband network is exorbitant. Upgrades to existing systems, mail servers, and expanding to other areas costs a ton. Inevitably, I think we will see an increase in the price of broadband internet access. I just do not see any way around it. I also think that there will be buyouts and bankruptcies in some of these companies.
hottech

Post by hottech »

well vel i guess your hole point was to discorage people about getting the adelphia service that point i did get.but what i do not get is why all the bitching.


You say they have a monopoly on the area I checked and you are able to get a dsl in your area of the woods.So why not just switch
that way the coplining would be directed at some one else.Believe me i had dsl and went to adelphia and they are a hell of alot more reliable then dsl.

They may not be as fast but what good is speed when you cannot even connect think about it
donald_k

Post by donald_k »

I have to make a comment

US cable companies (except OOL)= suck sh*t

Canadian cable companies = they laugh at the Americans

LOL :p


[This message has been edited by donald_k (edited 01-08-2001).]
JL Sparks

Post by JL Sparks »

<font face="Verdana, Arial" size="2">Originally posted by velvta:
"It's sad that because you people have a monopoly on cable access in the Wilkes-Barre Scranton PA area, that you have to deliver less than adequate overpriced service.
</font>
Pretty clear: he was referring to cable [internet] access, not cable tv, not other high-speed internet. Why the need to flame people on this board? Where does the assumption that he's serving warez come from? The fact that he said that people depend on him to upload large files daily? I upload large files to my email account at work on a regular basis, and those files certainly aren't warez. They're image and/or text files that I work on at home because there aren't enough hours in the day to do them at work.

Speaking of work, I need to get going. I'd just ask people to try to focus on the *issues* posted on this board, not on the individuals. You don't need to flame or slam someone to make yourself look good.

//end of rant//
sublime

Post by sublime »

<font face="Verdana, Arial" size="2">from adelphia website:

8. Policy Changes. This policy may be changed from time to time by Adelphia in its sole discretion without prior notification by posting such change at http://powerlink.adelphia.net (the "Adelphia Internet Site"). Use by you after a change to this policy has been so posted by Adelphia shall constitute acceptance by you thereof. If you do not wish to accept such changes, your only remedy is to terminate the services Adelphia is providing to you under this Agreement within thirty (30) days of the date such change is posted. </font>
so is that why they didnt give people the AUP's on paper? so they can change it when they see fit? I know it was someone else on this forum that didn't get one, I know im not the only one here.

------------------
Image
sublime

Post by sublime »

<font face="Verdana, Arial" size="2">Originally posted by Cable:
velvta

Not once did I hear you complain in your letter to Adelphia about the service not being reliable. Not once did you complain that you were having internet acccess problems. Your main concern was speed. You want faster, cancel the service, stop moaning and get a T1. Case solved. Let us know how fast you can then upload to those 2-3 people when you get that T1.
</font>
he wants more SPEED because Adelphia does not deliver what it advertises. PERIOD

------------------
Image
wee96

Post by wee96 »

T1 = 800-1000 dollars a month. 187KB/s up and down. Ok, your angry because you can't upload at T1 speeds, yet your only paying 40 some dollars a month? A leased line, running at 128kbps up AND down, would cost you way more than $40 a month, so you should honestly think about it alittle more. Bandwidth costs alot of money, people are forgetting this. All the users who are uncapped, consider them very lucky to pull such speeds and pay so little. Yes it is not fair and they are hogging the system, but eventually everyone will be down to the upstream cap and itll be as it should be, fair.
tekelberry

Post by tekelberry »

Cable-IM SICK OF IT! STOP TRYING TO DEFEND YOUR COMPANY! Get a life. Do they brainwash you to think Ade whatever is the best cable modem service around or something? Well let me tell you, I have Roadrunner and I get much faster upload rates than all of those Adewhatever users. I mean, your telling them to switch to DirecPC and DSL. Your company won't have any business and you'll get laid off. Maybe if Adewhatever got in shape and take @Home or Roadrunner as their model, they might do a little better. Just let everyone speak and stop getting out the LAW BOOK!!!!
-END OF CONVERSATION-
sublime

Post by sublime »

<font face="Verdana, Arial" size="2">Originally posted by wee96:
T1 = 800-1000 dollars a month. 187KB/s up and down. Ok, your angry because you can't upload at T1 speeds, yet your only paying 40 some dollars a month? A leased line, running at 128kbps up AND down, would cost you way more than $40 a month, so you should honestly think about it alittle more. Bandwidth costs alot of money, people are forgetting this. All the users who are uncapped, consider them very lucky to pull such speeds and pay so little. Yes it is not fair and they are hogging the system, but eventually everyone will be down to the upstream cap and itll be as it should be, fair. </font>
I don't know who you are directing this to, but hopefully not I. I was just stating how they advertise 3mbit down and I've NEVER seen those speeds. Any time of day.

------------------
Image
hottech

Post by hottech »

Hey cable i'm with the rest of them on this you sound like a poster child for the company

I mean have you ever stopped and thought that maybe everything is not as pretty as the compnay is telling you it is i'm sure there are some good systems out there in adelphia land but you have to stop and realize that there are some that are not

like I said in the past posting I to am a cust of adelphia and if you indeed do work for the company then why do you slam the others that are having problems with there service it's not all biscuit's and gravy you know and there ever comes a point where my service get's as bad as vel's then I too will shop elsewhere
jeremy27

Post by jeremy27 »

I have read all of your complaints about your poor download speeds with Adelphia. Well to be truthfull. Many things contrubute to degradation of download and upload speeds, especially when dealing with RF.

Now I work for Charter Communications. Don't know if any of you have heard of this new and growing cable company but give us look up. To my knowledge we charge $25 month for capped 128k up and 512 download. Which to my knowledge isn't that bad. But if you are in a new area we have beta testing models that are not capped :) those are the fun ones.

But I would have to agree with your complaits. Alot of people transfer files from home to work and vice versa. Of course if you are a program, web designer ect ect. then you do need high upload speeds. I just wish some people would get this napster and warez idea out of their heads.

Jeremy
Post Reply