Adelphia in Buffalo unreliable?????

sad_cablemodem_user · Thu Mar 15, 2001 10:32 pm

My connection stops working every 5-10 minutes, causing download, etc to fail. I have tried 4 different PC's all experiencing the same problem. I have also had my cable modem replaced.

Anyone else having this problem????

Mo125 · Post by **Mo125** » Thu Mar 15, 2001 11:23 pm

Hey!! Join the club! My Powerlink in East Amherst goes down every 10 minutes too....although its only out for like a mintue, its really annoying. I did some work with tech support today and nothing was resolved. I will continue tomorrow and hopefull will get a refund! I know of many other people in the Buffalo are that have the same problem. We should fight that stupid monopoly adelphia!! Did you read that e-mail about their upgrades? Maybe that will fix it.

Jim · Post by **Jim** » Fri Mar 16, 2001 6:13 am

I actually havn't really had any of these problems. Since maybe...October of last year, I've only had the service go down three times, each for less than a day. Overall, I've been VERY pleased with the service (although I seem to be one of the few)...BUT...

I seriously wish they'd do something about the 128k upload cap. I actually upload more than I download, and sometimes twice as much. And I can't work as efficiently if the uploads are only going at 16kb/sec.

sad_cablemodem_user · Post by **sad_cablemodem_user** » Fri Mar 16, 2001 6:49 am

Mo125,

Sounds like we have the same problem. The outages are only 30-60 seconds, but long enought to cause network related errors. And yes, it is really annoying. I have a constantly running ping to the gateway address assigned to me to see when I can use the network and when I have to wait. I've been fighting this issue with them since December when I had the cable modem installed.

I hope the upgrades will fix the problem, but do not have a lot of faith at this time.

Mo125 · Post by **Mo125** » Fri Mar 16, 2001 3:43 pm

What city do you live in bigjim? From what I know, this problem is only in the Western New York area. I think the upgrades should fix the problem.

Jim · Post by **Jim** » Fri Mar 16, 2001 8:41 pm

Eh...I guess it would be considered a Northern NY region up by the Adirondacks in the Lake George/Glens Falls area.

Pretty new here though, been out for maybe a year, so that might have something to do with it.

Mo125 · Post by **Mo125** » Sat Mar 17, 2001 12:01 am

It probably does. Its been around for like 4-5 years in the Western New York area and the number of users has grown so high that speeds had dropped to like an average of 5 KBps (it is the 2nd most popular isp around here behind AOL). It aslo caused connection problems. But now they are upgrading it so it is a little faster.

Jim · Post by **Jim** » Sat Mar 17, 2001 2:16 am

FIVE KB/SEC?! Depending on the server, I average anywhere between 30 and 250!

sad_cablemodem_user · Post by **sad_cablemodem_user** » Sat Mar 17, 2001 7:41 am

My network speeds are usually good, around 175.2 K bytes/sec. Its that network outage every 10 minutes that kills me. The outages are so consitant that it seems like it is not a overload situation.

Anyone have a clue why it is happeing? I'm going to waste the time and call their tech support again today, but I don't expect any solutions.

twisted · Post by **twisted** » Sat Mar 17, 2001 9:04 am

Same problem here...I too live in WNY. Good connection for 3-5 minutes and then I get a server time out / DNS Error and then 30 seconds later my connection is back. I too called tech help and got no resolution. I guess our only hope is the upgrade fixing these problems (scheduled to be complete in May 2001) OR switch to DSL or something...although I hear that Verizon DSL sucks too.

sad_cablemodem_user · Sat Mar 17, 2001 10:03 am

I originally wanted to stay with Earthlink but did not see DSL coming to my house anytime soon. It is available in my area (Williamsville) but just not to my house. I had heard that Adelphia was not the best choice, but many people I work with have it and are happy with the service. I guess that I'm in the group that gets poor service. I wish my monthly bill would reflect the poor service. Paying $40.00 for this type of service is pure robbery.

twisted · Post by **twisted** » Sat Mar 17, 2001 10:08 pm

For the folks who noted above that they have this problem (intermittent conection), do you also use a Liksys Router? I do and I was told by the Adelphia tech that my router may be causing this problem.

He was probably just blowin' smoke up my...

sad_cablemodem_user · Post by **sad_cablemodem_user** » Sun Mar 18, 2001 7:21 am

Yea, he is blowing smoke. I too am using a Linksys router, but have the same problem with or without the Linksys.

sad_cablemodem_user · Post by **sad_cablemodem_user** » Mon Mar 19, 2001 8:20 pm

Damn my service sucks so bad tonight.

Timeouts are now every 3-5 minutes. At this rate, I'm going to have to go back to 56k dailup.

PrestonConnors · Post by **PrestonConnors** » Mon Mar 19, 2001 8:27 pm

Are your lines clean?

Voltage spikes are bad for cable modems and can knock them offline.

Tell them to check your lines from the tap to your actual modem.

Cyke · Post by **Cyke** » Mon Mar 19, 2001 8:41 pm

Sad_cablemodem_user,

I feel your pain

My cable, which is routed through Buffalo, has been really flakey as of late.

CoolJ · Post by **CoolJ** » Mon Mar 19, 2001 9:31 pm

Hey guys I called Tech support like a week ago. Its one line thats causeing all this Crap! They are working on it he told me. I believe him though because sometimes its good and sometimes it bad around the same hours each day.

Check out the tracert:

1 8 ms 8 ms 7 ms 10.0.72.1
2 26 ms 26 ms 29 ms 10.1.66.10
3 368 ms 332 ms 158 ms atm5-0-0.35.spr-atl-atm-1.adelphia.net [64.8.30.
13]
4 345 ms 335 ms 321 ms fe4-0-0.spr-atl-pos-1.adelphia.net [64.8.29.2]
5 179 ms 221 ms 220 ms sl-gw11-atl-1-0.sprintlink.net [144.232.194.145]

6 304 ms 288 ms 282 ms sl-bb21-atl-5-0.sprintlink.net [144.232.12.85]
7 449 ms 454 ms 412 ms sl-bb22-rly-14-0.sprintlink.net [144.232.8.125]

8 649 ms 669 ms 626 ms sl-bb20-sj-9-0.sprintlink.net [144.232.9.218]
9 522 ms 557 ms 561 ms sl-bb21-sj-15-0.sprintlink.net [144.232.3.158]
10 500 ms 517 ms 543 ms sl-gw8-sj-10-0.sprintlink.net [144.232.3.114]
11 637 ms 637 ms 643 ms sl-exodus-33-0-0-405xT1.sprintlink.net [144.232.
192.186]
12 472 ms * 483 ms dcr01-g2-0.sntc04.exodus.net [216.34.2.33]
13 671 ms 690 ms 701 ms csr11-ve241.sntc04.exodus.net [216.34.3.66]
14 476 ms 486 ms 464 ms 64.41.135.62
15 730 ms 732 ms 730 ms www.mplayer.com [216.35.30.60]

Trace complete.