Open My Document Folder, disappears within a second

iKwak · Post by **iKwak** » Wed Jul 21, 2004 3:29 am

OS: Windows XP Pro
Windows Updated and all Patch installed

Starting today, when I open My Documents, within seconds, the document folder disappears and the bottom panel where it has the green start button, it disappears also for good 4 seconds.

Then the bottom panel reappears and the My Documents folder is closed. I try reopening and does the same thing. I checked for adwares and viruses but none to be found.
This is really puzzling me and very annoying.

Any solutions you may know? Thank you in advance.

richardc · Post by **richardc** » Wed Jul 21, 2004 3:38 am

OS: Windows XP Pro
Windows Updated and all Patch installed

which version/built? for example SP1 or SP2 RC1 or 2 or version 2126 etc

iKwak · Post by **iKwak** » Wed Jul 21, 2004 3:50 am

richardc wrote:which version/built? for example SP1 or SP2 RC1 or 2 or version 2126 etc

5.1.2600 Service Pack 1 Build 2600

I got a response from another board and he told me to right click and choose manage. Under Event Viewer, check Application and choose one of the Information. This is what it says:

Code: Select all

The shell has stopped unexpectedly and Explorer.exe was restarted.
For more information, see Help and Support

Help and Support Center wrote:Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the shell is explorer.exe]

Hmm...what should I do now?

TonyT · Post by **TonyT** » Wed Jul 21, 2004 6:46 am

possible causes, others's w/ same issue:

"I have Windows XP Pro and I installed McAfee7. Outlook XP hangs after 10 min (also no connection with XWin). I disabled McAfee services: everything ok. So I downgraded McAfee to version6: problem solved."

"My video cards were set at 32 bit color (high). I changed one card to 16 bit high color. When I clicked "applied" my monitor reacted out of range and was frozen and I had to reboot. SiS 6326 video driver caused this problem."

From a newsgroup post: "I too have this problem and the solution as of now is to run my folder windows in a separate process. In “Windows Explorer” go to “Tools-->Folder Options”, go to the tab “View” and check "Launch folder windows in a separate process".

"Some users reported that removing WS_FTP helped them to get rid of this problem."

Ken · Post by **Ken** » Wed Jul 21, 2004 1:13 pm

iKwak wrote:5.1.2600 Service Pack 1 Build 2600

I got a response from another board and he told me to right click and choose manage. Under Event Viewer, check Application and choose one of the Information. This is what it says:
Code: Select all
The shell has stopped unexpectedly and Explorer.exe was restarted.
For more information, see Help and Support
Hmm...what should I do now?

Hmmmm, in addition to the other comments, I see this as a few different possibilities...

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Shell extentions installed by some software...
I do not know how computer savy you are... If you know about the registry, ou want want to check out:
HKEY_CLASSES_ROOT\Directory\shell

HKEY_CLASSES_ROOT\Directory\shellex
and remove any un-needed add-ons.
*****UNDERSTAND that editing the registry can totally screw up your operating system!!!!*****

Before even thinking about doing that, back up your registry and make sure that you have enough understanding of the registry... Again, this can hose your box very easily.....

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This may be the best for you to try, using XP...
You may try to restore to a point that you know was good, before the problems started. Again, this almost has to be a result of software...

You could even try hitting F8 on bootup to get to safe mode and go with "last known good config..."

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It could be that explorer.exe has been corrupted... You could try replacing it... Get it from your disk...