Cox Roadrunner crap pings, crap everything Help me out!

Wichard20 · Post by **Wichard20** » Tue Jan 01, 2002 11:16 am

For a long time my roadrunner has been crap, I call them they do crap. I tried tweaks and everything and still nothing, my neighbor next door gets better pings then I do. Say I'am in counter-strike, sometimes It might be around a constant 100 but most of the time its 100-400 unconstant and sometimes It goes over 1000 and I lag out. While my friend is getting 40-80 almost any time od the day. I'am running my cable modem to a linksys router, I know its nothing with the router, I do get better performance by running win2k then Win 98 but it still spikes, my brother's computer has the same problem so its not a network card problem. I had the tech test my cable line and they said the frequency was correct. I included a tracert to [url]http://www.yahoo.com,[/url] My cable modem is couple years old so I figure it might of been the cable modem all this time and go buy a new one. What cable modem would you recommend for a cox roadrunner user? Toshiba is a pos.
1 55 ms 151 ms 151 ms 10.63.0.45
2 96 ms 151 ms 165 ms 24.28.222.1
3 275 ms 110 ms 137 ms 24.28.222.2
4 303 ms 192 ms 274 ms 24.30.192.141
5 385 ms 275 ms 137 ms 24.30.192.53
6 192 ms 192 ms 110 ms hrdnva-rdc-gsr1-pos10.cox.rr.com [24.30.192.26]

7 206 ms 96 ms 261 ms 204.148.97.1
8 138 ms 206 ms 302 ms 66.185.140.22
9 179 ms 329 ms 124 ms 64.159.1.193
10 137 ms 220 ms 192 ms 64.159.0.218
11 330 ms 247 ms 179 ms 64.159.2.170
12 * * * Request timed out.
13 330 ms 206 ms 233 ms 216.115.101.46
14 137 ms 193 ms 302 ms 216.115.100.229
15 275 ms 247 ms 192 ms 216.115.102.79

xbit · Post by **xbit** » Tue Jan 01, 2002 1:19 pm

The problem could be that you have a weak signal. Do you have cable tv? If you do how many times is the cable split before it reaches the cable modem. Also if you have cable tv how is the picture quality. Is it fuzzy or anything?

Wichard20 · Post by **Wichard20** » Tue Jan 01, 2002 2:17 pm

We do have cable tv, its split once from the line that comes to the house, the picture quality is fine except like one or two channels gets blended with another channel.

legalmind · Post by **legalmind** » Tue Jan 01, 2002 7:36 pm

Black Com 21 Modem? If so, they had problems with early models.
Cox in Phoenix likes to do direct drops to modem. Ask them out there.

Wichard20 · Post by **Wichard20** » Tue Jan 01, 2002 7:37 pm

i have the pcx1000 modem

Qwijib0 · Post by **Qwijib0** » Tue Jan 01, 2002 7:50 pm

Originally posted by legalmind
Black Com 21 Modem? If so, they had problems with early models.
Cox in Phoenix likes to do direct drops to modem. Ask them out there.

I have 2 splits before it reaches the modem, 2000k down/300k up

GhostRider · Post by **GhostRider** » Tue Jan 01, 2002 8:17 pm

Why don't you bring ur buddies modem over to ur house and see what happens. if it is still bad then i would say you have a drop problem because his is working fine next door. If it works great with his modem then i would say it is your modem. I use the Toshiba PCX1100 and love it....

Kip Patterson · Post by **Kip Patterson** » Tue Jan 01, 2002 8:39 pm

You might wish to make note of the channels with "blended" pictures. This is a common sign of ingress into the cable system. It is one of the things which your cable provider undestands and will respond to.

Call your cable provider, the TV side, and ask what channels experience ingress in you city.

The PCX1000 is a good modem, but it is sensitive to off-channel signals, resulting in packet loss at layer 2. That is likely what you are seeing. High ping times, but no significant TCP/IP packet loss is a sign that you are getting packets lost on the HFC network but corrected by the forward error correction routines built into the DOCSIS system.

Kip

Wichard20 · Post by **Wichard20** » Tue Jan 01, 2002 8:46 pm

so kip what can I do to solve this, I'am getting a motorola modem tormorrow, is this less sensitive to ingress? and if I find out what numbers expirence this what can I do with this information?

Kip Patterson · Post by **Kip Patterson** » Tue Jan 01, 2002 9:17 pm

Ingress is a real problem for your provider, and one that they will respond to.

Don't talk to the ISP folks - they have nothing to do with this part of the system. Call the cable folks (right now if you wish - most are 24/7) and have then fix it.

I don't know about your cable provideer, but Time Warner here in Columbus gets on these problems promptly.

You can also try tightening all the coax connections in your house - that' often the problem.

Kip