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Posting here as a last resort before trying to find a different provider. I have been having connection problems for several months. I have had technicians out a handful of times with no improvement.
Modem: Surfboard 5120
Router: Linksys WRT54G
The problem doesn't seem to be affected if I bypass the router and hook straight to the modem.
I pay for 9Mbps down and 1Mbps up cable internet.
« SpeedGuide.net TCP Analyzer Results »
Tested on: 07.25.2010 22:51
IP address: 208.90.xxx.xx
Client OS: Windows 7
TCP options string: 020405b40103030201010402
MSS: 1460
MTU: 1500
TCP Window: 65700 (multiple of MSS)
RWIN Scaling: 2 bits (2^2=4)
Unscaled RWIN : 16425
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 2628kbps (329KBytes/s)
BDP limit (500ms): 1051kbps (131KBytes/s)
MTU Discovery: ON
TTL: 53
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:48:30 PM, on 7/25/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Click on Signal and then copy and paste what you see.
The signal typically looks good. The strange thing is that I sometimes cannot browse to 192.168.100.1 when the net goes down.
Downstream Value
Frequency 705000000 Hz
Signal to Noise Ratio 35 dB
QAM QAM256
Network Access Control Object ON
Power Level -1 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 3
Frequency 26992000 Hz
Ranging Service ID 1209
Symbol Rate 2.560 Msym/s
Power Level 43 dBmV
Perd wrote:The signal typically looks good. The strange thing is that I sometimes cannot browse to 192.168.100.1 when the net goes down.
Power Level 43 dBmV
Your upstream may be peaking over 50ish usually when that happens the modem isn't getting anything and won't respond to that IP#. You should have someone come out and look at your lines. Be sure you have a straight shot run from the outside box to your modem - no splitters or extensions using low freq barrels.
Sava700 wrote:Your upstream may be peaking over 50ish usually when that happens the modem isn't getting anything and won't respond to that IP#. You should have someone come out and look at your lines. Be sure you have a straight shot run from the outside box to your modem - no splitters or extensions using low freq barrels.
Line has been changed about 4 months ago. Is there any likelihood that the modem could be dying? It seems really unlikely with how random it is but I'm at a loss here. Is there any decent way I can test my modem to see if anything points in that direction?
Would there be any reason I wouldn't want to run pingplotter all day while at work? Would there even be any benefit to doing that?
Perd wrote:Line has been changed about 4 months ago. Is there any likelihood that the modem could be dying? It seems really unlikely with how random it is but I'm at a loss here. Is there any decent way I can test my modem to see if anything points in that direction?
Would there be any reason I wouldn't want to run pingplotter all day while at work? Would there even be any benefit to doing that?
Appreciate the help.
If the modem is leased have them bring you another, if you own the modem then there isn't much you can besides purchase a new one, test it and sell the old one?
The modem could be going bad, i've had one fail before.
And by all means run pingplotter all day, won't hurt it one bit and will give you alot of data.
The problem starts at your home.... remove the router from it and test again?
Also make sure your not near anything that may cause issues such as a lamp or speakers near the modem or router but for now remove the router and re-test just for the hell of it.
Between 7am and 9pm my internet is just terrible. I lose connection pretty much all day. The longest I'm able to be online is maybe half an hour. It just goes out at random times and stays out until later at night and it will come back.
Also my speed is just all over the place. When downloading stuff it goes from 380 kb/s to 100 kb/s and goes back and forth.
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Constant disconnects and slow speeds.
Between 7am and 9pm my internet is just terrible. I lose connection pretty much all day. The longest I'm able to be online is maybe half an hour. It just goes out at random times and stays out until later at night and it will come back.
Also my speed is just all over the place. When downloading stuff it goes from 380 kb/s to 100 kb/s and goes back and forth.
I have a Westell 327w.
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 3360 640
Margin (dB) 21.5 10.0
Line Attenuation (dB) 24.5 13.0
Transmit Power (dBm) 7.3 11.9
I forgot to mention that 2 technicians came out. The first one came out ran a test and said everything was fine. The second one came out and did a test and went up the street for something. He also said that the connection would go out for a day or two. It has been 2 and a half weeks since.
