Advice Pls, Getting 1/2 What I Should Be

Lurch · Post by **Lurch** » Wed Mar 04, 2009 2:49 pm

I get Charter Broadband 10MBps / 1 MBps
Win XP Home SP3

I tested at about 5.5 MBps today. Yesterday I only got 3.5 MBps. Today I notice that pages are loading slow - takes time for the images and icons to load, or they don't load at all, which is kind of a drag.

I have Super Anti spyware, Adaware, and I run it often. I run Kaspersky AV V 7.

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.04.2009 14:42
IP address: 24.159.xx.xxx
Client OS: Windows XP

TCP options string: 020405ac0103030301010402
MSS: 1452
MTU: 1492
TCP Window: 511104 (multiple of MSS)
RWIN Scaling: 3 bits (2^3=8)
Unscaled RWIN : 63888
Recommended RWINs: 63888, 127776, 255552, 511104, 1022208
BDP limit (200ms): 20444kbps (2556KBytes/s)
BDP limit (500ms): 8178kbps (1022KBytes/s)
MTU Discovery: ON
TTL: 114
Timestamps: OFF
SACKs: ON
IP ToS: 01010000 (80)
Precedence: 010 (immediate)
Delay: 1 (low delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DiffServ: AF22 010100 (20) - Assured Forwarding class 2, medium drop precedence (RFC 2597).

Lurch · Post by **Lurch** » Wed Mar 04, 2009 3:28 pm

PS - I changed some things in registry, rebooted, and then unplugged my RCA modem and Vonage VoIP adapter for a few minutes, and it's still very slow.

mccoffee · Post by **mccoffee** » Thu Mar 05, 2009 1:09 am

Make sure you get this update my guess is that krapsky is slowing you up http://www.kaspersky.com/technews?id=203038720

Your mtu is off to should be 1500 for cable try the mtu first though

General Settings tab:
Custom settings - check
Modify All Network Adapters - check
network adapter selection - your NIC
MTU - 1500
TTL - 64
Windows Scaling - uncheck
TCP Receive Window - blank
MTU Discovery - Yes
Black Hole Detect - No
Selective Acks - Yes
Max Duplicate ACKs - 2
TCP 1323 Options:
Timestamps - uncheck

Advanced Settings tab:
Max Connections per Server - 10
Max Connections per 1.0 Server - 10
LocalPriority - 5
Host Priority - 6
DNSPriority - 7
NetbtPriority - 8
Lan Browsing speedup - optimized
QoS: NonBestEffortLimit - 0
ToS: DisableUserTOSSetting - 0
ToS: DefaultTOSValue - 80
MaxNegativeCacheTtl - 0
NetFailureCacheTime - 0
NegativeSOACache Time - 0
LAN Request Buffer Size - 32768

Lurch · Post by **Lurch** » Thu Mar 05, 2009 6:51 am

Make sure you get this update my guess is that krapsky is slowing you up

I can go back to Avira, which you people recommended to me anyway. I just thought I'd go back to Kaspersky because I paid $55 for it (but it was free after rebate) so I thought I might gain something by using it and not get the daily pop up when Avira updates, but I guess that's not such a bad thing to put up with in trade for having a good working/running PC.

I'll remove Kaspersky, reinstall Avira, and do what you recommend. I'd bet this will help a lot. Thanks again. Will update you soon on my results.

Lurch

Lurch · Post by **Lurch** » Thu Mar 05, 2009 7:49 am

Update :

I removed Kaspersky and reinstalled Avira, updated it, made the TCP Optimizer setting changes, and rebooted, then retested the speed. The first test (Atlanta GA) was terrible but the second (VA) was 8888 MBps so that sounds like I'm on the right track.

PS - I'm still running PC Tools Firewall Plus, that I was referred to by you people here. Thanks again. I'll bookmark this thread so I'll be able to go back to it and check the settings if I get confused again in the future.

Lurch · Post by **Lurch** » Thu Mar 05, 2009 7:50 am

Atlanta GA test :

Virginia :

Lurch · Post by **Lurch** » Thu Mar 05, 2009 7:58 am

Here's a test I ran from Kansas City, MO mirror (not too great at all). Could I have some other problem going on? I'll run Malware Bytes again, Windows Defender, and anything else I can think of.

I run Uniblue SpeedUpMyPC once a week, and Uniblue Registry Optimizer.

Lurch · Post by **Lurch** » Thu Mar 05, 2009 8:01 am

Could it be PC Tools Firewall Plus causing slow DL speed? I didn't disable for testing. I figured it should be running when online.

This one's from Dallas TX :

Lurch · Post by **Lurch** » Thu Mar 05, 2009 8:05 am

This from a Ohio mirror :

Lurch · Post by **Lurch** » Thu Mar 05, 2009 10:15 am

Update :

I ran Malware Bytes and it found 4 Trojans and removed them. The I rebooted and tested again and it still is very slow.

Here's the results of a new HiJackTHis scan I did :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:13:04 AM, on 3/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\PC Tools Firewall Plus\FWService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ThreatFire\TFService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O8 - Extra context menu item: View Exif/GPS/IPTC with IExif - C:\Program Files\Opanda\IExif 2.3\IExifCom.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
O24 - Desktop Component 0: (no name) - (no file)
O24 - Desktop Component 1: (no name) - file:///C:/Program%20Files/Adobe/Photoshop%20Elements%205.0/shared_assets/locales/en_us/launcher/images/quickly_fix_ov.gif

--
End of file - 5537 bytes

Here's one of my latest speed tests :

mccoffee · Post by **mccoffee** » Thu Mar 05, 2009 11:48 am

Take anaother analyzer test lest also make sure icmp/ping is allowed through the pc tools

Lurch · Post by **Lurch** » Thu Mar 05, 2009 5:40 pm

Hi. Thank you! Here's the TCP analyzer results :

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.05.2009 17:40
IP address: 24.159.xx.xxx
Client OS: Windows XP

TCP options string: 020405ac01010402
MSS: 1452
MTU: 1492
TCP Window: 32767 (NOT multiple of MSS)
RWIN Scaling: 0 bits
Unscaled RWIN : 32767
Recommended RWINs: 63888, 127776, 255552, 511104, 1022208
BDP limit (200ms): 1311kbps (164KBytes/s)
BDP limit (500ms): 524kbps (66KBytes/s)
MTU Discovery: ON
TTL: 114
Timestamps: OFF
SACKs: ON
IP ToS: 01010000 (80)
Precedence: 010 (immediate)
Delay: 1 (low delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DiffServ: AF22 010100 (20) - Assured Forwarding class 2, medium drop precedence (RFC 2597).

Rollingstone · Post by **Rollingstone** » Thu Mar 05, 2009 9:05 pm

TCP options string: 020405ac01010402
MSS: 1452
MTU: 1492
TCP Window: 32767 (NOT multiple of MSS)
RWIN Scaling: 0 bits
Unscaled RWIN : 32767
Recommended RWINs: 63888, 127776, 255552, 511104, 1022208
BDP limit (200ms): 1311kbps (164KBytes/s)
BDP limit (500ms): 524kbps (66KBytes/s)
MTU Discovery: ON
TTL: 114
Timestamps: OFF
SACKs: ON
IP ToS: 01010000 (80)
Precedence: 010 (immediate)
Delay: 1 (low delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DiffServ: AF22 010100 (20) - Assured Forwarding class 2, medium drop precedence (RFC 2597).

MTU for Charter is 1500 ! Log into your modem and set MTU to 1500, MSS 1460 (if any), reboot and see if your MTU will change.

Lurch · Post by **Lurch** » Thu Mar 05, 2009 9:16 pm

Hi RS. I thought the TCP Optimizer changed the MTU to 1500. I set it there once today. Will try again.

I tried entering my IP address in browser address bar but the page would not load.

I checked TCP IP Optimizer and it's set at 1500 MTU. If someone could tell me how to log into my modem I'll do that. I guess I'm a little confused now.

Rollingstone · Post by **Rollingstone** » Thu Mar 05, 2009 9:56 pm

Start > type ipconfig /all > use Default Gateway address to log into modem with your username and password !

Lurch · Post by **Lurch** » Fri Mar 06, 2009 9:35 am

Rollingstone wrote:Start > type ipconfig /all > use Default Gateway address to log into modem with your username and password !

I clicked start> run> ipconfig /all, and a small black window opened up for a second and then closes all by itself. Please advise.

dlsayremn · Post by **dlsayremn** » Fri Mar 06, 2009 8:10 pm

Have similar problem with command window from Run. Try Start, All Programs, Accessories, Command Prompt to get window that will stay up.

Lurch · Post by **Lurch** » Fri Mar 06, 2009 9:36 pm

Thank you. I got the default gateway address and got to Vonage's router log in page but for some reason my User ID and Password would not let me log in. I emailed Vonage and asked why. Hopefully I'll get in there soon.

Lurch · Post by **Lurch** » Sat Mar 07, 2009 5:10 am

Update : Vonage says I can log onto router page using :

ID : router
password : router

I did, and set MTU to 1500, saved it, and rebooted.

I still seem very slow though for some reason. I didn't see anywhere I could set MSS to 1460. There was a drop down menu with Connect using DHCP (which mine is set on), Static IP Address, and PPPoE. Should I change that?

This is my new TCP Analyzer test results. My MTU seems to bet now set where it should, but my speed is still molasses.

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.07.2009 05:07
IP address: 24.159.xx.xxx
Client OS: Windows XP

TCP options string: 020405b401010402
MSS: 1460
MTU: 1500
TCP Window: 32767 (NOT multiple of MSS)
RWIN Scaling: 0 bits
Unscaled RWIN : 32767
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 1311kbps (164KBytes/s)
BDP limit (500ms): 524kbps (66KBytes/s)
MTU Discovery: ON
TTL: 114
Timestamps: OFF
SACKs: ON
IP ToS: 01010000 (80)
Precedence: 010 (immediate)
Delay: 1 (low delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DiffServ: AF22 010100 (20) - Assured Forwarding class 2, medium drop precedence (RFC 2597).

Lurch · Post by **Lurch** » Sat Mar 07, 2009 5:15 am

Please help. I'm now getting less than 1/3 of what Charter says I'm paying for.

But the next test is better, but some pages load very slow - reminds me of dialup days :

At the local / recommended mirror site I got 1/2 of what I should get :

Lurch · Post by **Lurch** » Sun Mar 08, 2009 7:23 am

Dear mcccoffee, et al;

Would appreciate some help with this if you're available. I'm getting quite slow BB speeds - less than 1/2 the 10 MBps I'm supposed to be getting. And it's a slow 5 MBps that acts more like 56k or something. Thank you.

covlad1987 · Post by **covlad1987** » Sun Mar 08, 2009 7:35 am

Lurch wrote:Dear mcccoffee, et al;

Would appreciate some help with this if you're available. I'm getting quite slow BB speeds - less than 1/2 the 10 MBps I'm supposed to be getting. And it's a slow 5 MBps that acts more like 56k or something. Thank you.

is there any setting on your modem i mean if i go into my bt hub i can see adsl settings,,,ADSL line status
Connection information
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleave
Noise margin (Down/Up) 9.8 dB / 21.0 dB
Line attenuation (Down/Up) 40.0 dB / 22.0 dB
Output power (Down/Up) 19.8 dBm / 12.1 dBm

in the uk if you get a high noise margin download speed crap also the lower the line attenuation is low the better speed

Lurch · Post by **Lurch** » Sun Mar 08, 2009 1:00 pm

I'm sorry but I cannot relate to this technical talk.

I'm hoping mccoffee, Philip, or someone else that has helped me in the past many times will reply again with answers.

chpalmer · Post by **chpalmer** » Sun Mar 08, 2009 2:04 pm

Cablemodems dont have setting you can go in and change... Gateways do but not on the modem part of it...

You may be experiencing slowdowns caused by a busy node in your area...
Welcome to cable!

With the optimizer, set your tcp window to 64240 for now and reboot.

Was gonna recommend updating Kaspersky to the latest but see you removed it.

Your vonage modem also your router? Its built in qos could be the culprit. Got another router you can test?

mccoffee · Post by **mccoffee** » Sun Mar 08, 2009 8:40 pm

chpalmer wrote:Cablemodems dont have setting you can go in and change... Gateways do but not on the modem part of it...

You may be experiencing slowdowns caused by a busy node in your area...
Welcome to cable!

With the optimizer, set your tcp window to 64240 for now and reboot.

Was gonna recommend updating Kaspersky to the latest but see you removed it.

Your vonage modem also your router? Its built in qos could be the culprit. Got another router you can test?

I agree with all of the above especially with the router some routers don't support 100 wan port duplex

Lurch · Post by **Lurch** » Mon Mar 09, 2009 7:32 am

chpalmer wrote:Cablemodems dont have setting you can go in and change... Gateways do but not on the modem part of it...

You may be experiencing slowdowns caused by a busy node in your area...
Welcome to cable!

With the optimizer, set your tcp window to 64240 for now and reboot.

Was gonna recommend updating Kaspersky to the latest but see you removed it.

Your vonage modem also your router? Its built in qos could be the culprit. Got another router you can test?

Hi. I changed to 64240 last night and today it does seem to be faster. I got 8600 DL and 927 UL, something like that. Thanks again. I tested at 10.5 MBps at one site.

Yes, I have Vonage V-Portal and it is also a router. I can go in and change to DHCP, Static IP, or PPPoE. I could call Charter but I think I probably have DHCP.

Post by **Philip** » Mon Mar 09, 2009 9:04 am

Lurch wrote:I clicked start> run> ipconfig /all, and a small black window opened up for a second and then closes all by itself. Please advise.

dlsayremn wrote:Have similar problem with command window from Run. Try Start, All Programs, Accessories, Command Prompt to get window that will stay up.

Start > Run > type: command (or cmd). Then, in the Command prompt type your commands.

Otherwise the command prompt window closes after executing your commands

Post by **Philip** » Mon Mar 09, 2009 9:06 am

For a 10 Mbit connection, in the Optimizer I'd try with a larger TCP Window value, for example:

TcpWindow = 255552 (for 1492 MTU)

You'd also have to enable RWIN Scaling the Tcp1323 Options.

Lurch · Post by **Lurch** » Mon Mar 09, 2009 4:00 pm

OK thank you Philip. I'll try this.

Lurch · Post by **Lurch** » Mon Mar 09, 2009 6:17 pm

I seem to be doing pretty good after changing to 1492 MTU and 255552 as Philip suggested. It seems to vary a lot from mirror to mirror for some reason. One mirror I tried in Dallas only tested at about 4 MBps.

dlsayremn · Post by **dlsayremn** » Tue Mar 10, 2009 8:09 pm

Glad to see Philip got you improved.

Lurch · Post by **Lurch** » Wed Mar 11, 2009 8:58 pm

dlsayremn wrote:Glad to see Philip got you improved.

Thank you. It's seldom like dialup was. We have to take the good with the bad with BB. I don't think about it much, whether I'm getting the 10 MBps I'm paying for or not. It's probably not getting 10 MBps but I don't do anywhere near as much waiting as I once did on dial up. I think I used to wait for half an hour or so every day on dial up.

I emailed a 10 MB video clip to people the other day in just a minute or so and they received it no problem. I would have never tried that on dial up - it would have tied my PC up for hours.