comcast connect problems

lakers111 · Post by **lakers111** » Mon Jun 11, 2007 5:20 pm

i downloaded and installed tcp optemizer and lost all inernet connections.i have called comcast and after several calls with them they said the tcp changed my registry. how do i get my registry back to its original state. what should i do from here.

please help

Kip Patterson · Post by **Kip Patterson** » Mon Jun 11, 2007 5:24 pm

Comcast is in a world of hurt right now.

No, it isn't your registry.

Start, Run, CMD

IPCONFIG /Release

IPCONFIG /purgedns

IPCONFIG /Renew

May get you out of trouble.

They are working on it, the support people are in the dark as usual.

lakers111 · Post by **lakers111** » Mon Jun 11, 2007 5:32 pm

thanks i'll try it. what do u think tcp did to my connection

lakers111 · Post by **lakers111** » Mon Jun 11, 2007 5:35 pm

thanks i'll try it . what do u think tcp did to my connection

lakers111 · Post by **lakers111** » Mon Jun 11, 2007 7:24 pm

it did not work what should i try next

YARDofSTUF · Post by **YARDofSTUF** » Mon Jun 11, 2007 8:02 pm

Kip Patterson wrote:Comcast is in a world of hurt right now.

Major outage somewhere?

Sava700 · Post by **Sava700** » Mon Jun 11, 2007 11:55 pm

YARDofSTUF wrote:Major outage somewhere?

hell no... just worthless ladder of support. The one guy that has been trying to fix my issue that has been going on for 2months now is pretty damn smart and a gamer..he seems to be the only smart one of the bunch that has been to my house and he's from out of town sent here just for this issue I'm getting.

I'd say Poor tech support and the desire to build faster download speeds when your never going to see it without someone making faster UPload speeds

like that one article they need to fix what they have going on now for EVERYONE before going to other things.

I'd suggest to this fella that has the TCP issue would be to back up to a restore point or load the saved reg he backed up before using the optimzer which I hope he did. Otherwise its something else cause I've never seen the optimzer do this.. might also try to repair winsock.

YARDofSTUF · Post by **YARDofSTUF** » Tue Jun 12, 2007 12:14 am

Sava700 wrote:like that one article they need to fix what they have going on now for EVERYONE before going to other things.

And like has been said before thats ridiculous, because EVERY tech person isnt going to be sent out to the areas with problems and the people that create the new stuff arent the people that do the fixing either.

I also wonder how many people from your old ISP(charter?) are doing the work now as comcast employees.

Comcast tech support speaks english, try dealing with SBC

Lakers, what settings did you change in the TCP Optimizer and what else have you tried? Like sava said you could try a backup, but its doubtful that it caused this.

chpalmer · Post by **chpalmer** » Tue Jun 12, 2007 1:07 am

Major DNS problems over there over the weekend...

Anyone still out?

legumo · Post by **legumo** » Tue Jun 12, 2007 3:40 am

easy to fix your problem...

c:> Format c: /q

lakers111 · Post by **lakers111** » Tue Jun 12, 2007 8:11 am

i tried to backup to a restore point . did not work. and like a idiot i did not backup the registry.i have called comcast and dell and both said i have a valid ip address and i'm getting a ping back and forth but something is blocking my connection.they think tcp has changed my registry . if i reinstall windows will this reset my regisrty?

Sava700 · Post by **Sava700** » Tue Jun 12, 2007 9:00 am

try to repair winsock first

http://www.snapfiles.com/get/winsockxpfix.html

Sava700 · Post by **Sava700** » Tue Jun 12, 2007 9:03 am

YARDofSTUF wrote:And like has been said before thats ridiculous, because EVERY tech person isnt going to be sent out to the areas with problems and the people that create the new stuff arent the people that do the fixing either.

old ISP was Adelphia and I've never gone through issues like this... it looks like routing issues through comcasts network IMO. I'm going from here to 6miles west of me, to 30miles north of me..then back down to a city 60miles south of me back up to that place 30miles north then over to Richmond VA, and up to DC and out from there... its stupid how they are bouncing this area. But, they will never get that download speeds working for everyone in my lifetime as there is nobody on the other end working on upload lol

lakers111 · Post by **lakers111** » Tue Jun 12, 2007 1:02 pm

i have tried winsock

Sava700 · Post by **Sava700** » Tue Jun 12, 2007 7:27 pm

lakers111 wrote:i have tried winsock

hmm.. I don't understand why it screwed up your internet..but if the restore point didn't work have you tried re-installing your NIC drivers for the network card that is, also rebooting modem and computer plus a router if you have one?

lakers111 · Post by **lakers111** » Wed Jun 13, 2007 7:04 pm

winsock worked thanks guys