Problems accessing SG this morning ?

Discuss anything not covered in another forum (life, the universe etc.)... Please keep it PG-13 and avoid spam.
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Philip
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Problems accessing SG this morning ?

Post by Philip »

A few people had problems accessing the site this morning... Even though the server is running and it is not overloaded, there seems to be some backbone/hosting/DNS issue I haven't been able to pinpoint. Please let us know if and when you have issues with pages loading slow, or not loading at all...

If you're still experiencing problems, a traceroute (tracert) to our domain (using the hostname speedguide.net, or one of the IPs, 63.217.30.70, 63.217.30.71) would be appreciated.

Also, for those having problems... Can you also try the following in command prompt:

nslookup speedguide.net

Can you access the site using the IP address, rather than the hostname (as in: http://63.217.30.71 ) ?


TIA


Update:

I've talked to the NOC and there are no problems with any backbones they're aware of, our server is up and running without any load issues as well. The problem seems to be DNS related, our host name not being resolved to the right IP at times for some users... I am not sure who is affected at this time.

We're using external name servers (from our domain registrar), and they seem to be resolving the hostname correctly... If you're still experiencing problems, please let me know and try both the following in command prompt:

nslookup speedguide.net

nslookup speedguide.net ns1.nameresolve.com


If the site speedguide.net resolves to anything but 63.217.30.70, you are not going to be able to accessing (using the domain name, just by using the IPs: http://63.217.30.70 for the main site, http://63.217.30.71 for the forums).

If you see: wc.traffic.puredns.com / wc.funnel.revenuedirect.com.akadns.net anywhere in the nslookup results, they're some alternate domain parking redirects, I'm not sure if used by Google or Dotster...


Update 2:

And here is the culprit... Seems Dotster "accidently" redirected all their customers' websites to a parking page full of ads temporarily, including SG... And depending on how long your ISP's DNS servers cache the information, you might still be experiencing the aftereffects. Here is all we got from them, GRR:
Dotster wrote: DNS Issues:

We experienced a temporary DNS issue last night that caused some web sites to forward to a Parked page. This problem was resolved immediately after it was discovered. The DNS issue has been corrected but some customers are still reporting downtime. This downtime is due to the caching of their ISP. Once the ISP updates their DNS Records, all sites should be operational.
Posted by Customer Care - 04/6/2006@10:51
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Prey521
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Post by Prey521 »

I'm good up here, let's hope that JZ's backbone route is shot, permanently :D
owned by pac0z atm

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Dan
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Post by Dan »

working good from the west coast ! :D
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Izzo
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Post by Izzo »

was doing this last night also......kept timing out to a "find it" search engine/page
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knightmare
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Post by knightmare »

Izzo wrote:was doing this last night also......kept timing out to a "find it" search engine/page

me too, been doing it on and off all morning....
“"A wise man can learn more from a foolish question than a fool can learn from a wise answer."”

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Philip
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Post by Philip »

Traces ? Was the IP timing out too ? ( http://63.217.30.71/ )
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Dan
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Post by Dan »

Philip wrote:Traces ? Was the IP timing out too ? ( http://63.217.30.71/ )

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\Documents and Settings\Administrator>
C:\Documents and Settings\Administrator>ping 63.217.30.71

Pinging 63.217.30.71 with 32 bytes of data:

Reply from 63.217.30.71: bytes=32 time=83ms TTL=45
Reply from 63.217.30.71: bytes=32 time=83ms TTL=45
Reply from 63.217.30.71: bytes=32 time=83ms TTL=45
Reply from 63.217.30.71: bytes=32 time=84ms TTL=45

Ping statistics for 63.217.30.71:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 83ms, Maximum = 84ms, Average = 83ms

C:\Documents and Settings\Administrator>
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Izzo
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Post by Izzo »

No, not since i've been able to get on ... didn't run the tracert before the fact.
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YeOldeStonecat
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Post by YeOldeStonecat »

It was me...I take the blame!

I had uploaded a movie file of Trini and Humby's mom as the center attraction of an old school Greek orgy! Guess I PM'd the link to too many people at once.. :D
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YeOldeStonecat
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Post by YeOldeStonecat »

It's flying for me, but I'm on a DS3 at the office. Messaging with YoS...he's on Comcast (as I am at home)..and still having the same issue. I can't VPN to my home to test it now on Comcast because they're fiddling with the main router over here...for some reason it's blocking ip 47 gre or something..my VPN is not connecting. Unless it's also on Comcasts end. :confused:
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YeOldeStonecat
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Post by YeOldeStonecat »

Here's Yard from Comcast...looks OK, but it's still timing out on the loading for him.


Tracing route to 63-217-30-71.sdsl.cais.net [63.217.30.71]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 10 ms 7 ms 73.158.156.1
3 6 ms 8 ms 20 ms 68.87.181.1
4 7 ms 9 ms 8 ms 68.87.182.233
5 8 ms 9 ms 16 ms 68.87.182.86
6 18 ms 11 ms 9 ms 12.244.73.98
7 11 ms 11 ms 19 ms 12.123.214.118
8 13 ms 12 ms 11 ms 12.122.11.21
9 11 ms 10 ms 17 ms 12.123.0.93
10 12 ms 12 ms 9 ms dcr1-so-3-0-0.newyork.savvis.net [192.205.32.198
]
11 14 ms 17 ms 12 ms dcr4-so-0-0-0.NewYork.savvis.net [204.70.192.189
]
12 15 ms 12 ms 11 ms kar2-ge-0-0-0.newyork.savvis.net [204.70.193.97]

13 12 ms 12 ms 14 ms 204.70.150.250
14 18 ms 42 ms 16 ms pos4-1.br01.ash01.pccwbtn.net [63.218.44.78]
15 16 ms 19 ms 15 ms 63-217-30-71.sdsl.cais.net [63.217.30.71]

Trace comp
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Ahren
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Post by Ahren »

C:\Documents and Settings\Ahren>tracert speedguide.net

Tracing route to wc.funnel.revenuedirect.com.akadns.net [69.25.47.165]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 69.25.47.165
2 6 ms 7 ms 5 ms 10.195.132.1
3 4294967254 ms 7 ms 9 ms gw04-vlan201.etob.phub.net.cable.rogers.co
m [66.185.90.129]
4 4294967252 ms 7 ms 7 ms gw01.etob.phub.net.cable.rogers.com [66.18
5.93.137]
5 8 ms 4294967254 ms 7 ms gw02-pos1-0.wlfdle.phub.net.cable.rogers.c
om [66.185.82.97]
6 26 ms 27 ms 24 ms igw01.vaash.phub.net.cable.rogers.com [66.185.80
.190]
7 4294967270 ms 4294967271 ms 23 ms if-15-0.core2.AEQ-Ashburn.teleglobe.
net [209.58.27.33]
8 31 ms 4294967274 ms 30 ms so-1-2-0.e1.Washington1.Level3.net [65.59.
88.209]
9 79 ms 92 ms 28 ms so-2-1-0.bbr1.Washington1.Level3.net [209.244.11
.9]
10 28 ms 29 ms 4294967276 ms ae-13-55.car3.Washington1.Level3.net [4.68
.121.144]
11 24 ms 34 ms 25 ms unknown.Level3.net [63.210.59.238]
12 24 ms 41 ms 25 ms border8.ge2-1.bbnet2.wdc002.pnap.net [216.52.127
.88]
13 28 ms 4294967272 ms 28 ms 69.25.47.165

Trace complete.

wtf lol
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Izzo
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Post by Izzo »

you ever get that feeling you're being monitored?


anyway....with the conspiracy threads lately I bet the'yve done wiretapped teh intarweb.... :eek:
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Ahren
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Post by Ahren »

C:\Documents and Settings\Ahren>tracert 63.217.30.70

Tracing route to 63-217-30-70.sdsl.cais.net [63.217.30.70]
over a maximum of 30 hops:

1 4294967247 ms 4294967247 ms 4294967247 ms 63-217-30-70.sdsl.cais.net [63
.217.30.70]
2 6 ms 4294967252 ms 4294967253 ms 10.195.132.1
3 4294967252 ms 4294967254 ms 4294967254 ms gw04-vlan201.etob.phub.net.cab
le.rogers.com [66.185.90.129]
4 4294967258 ms 4294967254 ms 4294967253 ms gw01.etob.phub.net.cable.roger
s.com [66.185.93.137]
5 8 ms 4294967252 ms 4294967254 ms 64.71.240.178
6 4294967264 ms 4294967264 ms 4294967265 ms gw01.esna.phub.net.cable.roger
s.com [66.185.80.201]
7 21 ms 4294967265 ms 4294967263 ms ge2-1.br02.chc01.pccwbtn.net [63.218
.5.5]
8 4294967284 ms 4294967284 ms 4294967284 ms pos6-1.br01.ash01.pccwbtn.net
[63.218.44.82]
9 39 ms 4294967285 ms 4294967282 ms 63-217-30-70.sdsl.cais.net [63.217.3
0.70]

Trace complete.
Picture yourself
Set up for good in a whole other life
In the mystery zone
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Ahren
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Post by Ahren »

C:\Documents and Settings\Ahren>ping 63.217.30.70 -t

Pinging 63.217.30.70 with 32 bytes of data:

Reply from 63.217.30.70: bytes=32 time=-12ms TTL=55
Reply from 63.217.30.70: bytes=32 time=36ms TTL=55
Reply from 63.217.30.70: bytes=32 time=37ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-13ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-13ms TTL=55
Reply from 63.217.30.70: bytes=32 time=37ms TTL=55
Reply from 63.217.30.70: bytes=32 time=36ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-12ms TTL=55
Reply from 63.217.30.70: bytes=32 time=37ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-11ms TTL=55
Reply from 63.217.30.70: bytes=32 time=39ms TTL=55
Reply from 63.217.30.70: bytes=32 time=39ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-13ms TTL=55
Reply from 63.217.30.70: bytes=32 time=37ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-12ms TTL=55
Reply from 63.217.30.70: bytes=32 time=38ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-10ms TTL=55
Reply from 63.217.30.70: bytes=32 time=36ms TTL=55
Reply from 63.217.30.70: bytes=32 time=37ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-13ms TTL=55
Reply from 63.217.30.70: bytes=32 time=38ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-12ms TTL=55
Reply from 63.217.30.70: bytes=32 time=45ms TTL=55
Reply from 63.217.30.70: bytes=32 time=88ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-12ms TTL=55
Reply from 63.217.30.70: bytes=32 time=36ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-12ms TTL=55
Reply from 63.217.30.70: bytes=32 time=36ms TTL=55
Reply from 63.217.30.70: bytes=32 time=-12ms TTL=55
Reply from 63.217.30.70: bytes=32 time=37ms TTL=55

Ping statistics for 63.217.30.70:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = -10ms, Average = 17ms
Control-C
^C
C:\Documents and Settings\Ahren>

Odd ping returns too
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Ahren
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Post by Ahren »

Disregard all of my traces.

There must be something wrong with my stuff.
All my tracerts are like that to any destination.
Picture yourself
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YeOldeStonecat
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Post by YeOldeStonecat »

Izzo wrote:you ever get that feeling you're being monitored?


anyway....with the conspiracy threads lately I bet the'yve done wiretapped teh intarweb.... :eek:
You and Burke investing stock here?
http://www.reynoldskitchens.com/reynold ... /index.asp
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Izzo
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Post by Izzo »

YeOldeStonecat wrote:You and Burke investing stock here?
http://www.reynoldskitchens.com/reynold ... /index.asp
Nah...I'm not a full blown theorist or whatever to me it's entertaining and fun to talk about....
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Philip
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Post by Philip »

updated my first post, problem seems to be DNS related. I suppose one can edit the host file, but it still does not answer why there are problems resolving the domain with 4 redundant name servers having the right IP in place, nothing has changed recently... Argh.
Kip Patterson
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Post by Kip Patterson »

Well, it ain't that simple.

SG loads very slowly. I have no connection to SG, the only connection is to 66.150.161.54, which is also the address that a tracert returns.

Edit: after I just posted, anumber of connections to the SG forums IP are active.
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koldchillah
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Post by koldchillah »

yep, I see the DNS is still a bit off.. I just cleared my DNS server's cache at home but here are my results from the office and then from home both done just now within 30 seconds of each other.

FROM THE OFFICE (Bellsouth 45MB OC3):

C:\Documents and Settings\Matt>tracert speedguide.net

Tracing route to speedguide.net [63.217.30.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.4.*
2 <1 ms <1 ms <1 ms 65.*.*.*
3 1 ms 1 ms 1 ms 68.216.192.69
4 33 ms 32 ms 32 ms 205.152.111.90
5 15 ms 15 ms 15 ms axr00asm-7-3-0-2.bellsouth.net [65.83.237.44]
6 34 ms 35 ms 35 ms 65.83.236.64
7 35 ms 35 ms 35 ms ge2-8.br02.chc01.pccwbtn.net [63.218.5.45]
8 48 ms 48 ms 48 ms pos6-1.br01.ash01.pccwbtn.net [63.218.44.82]
9 48 ms 46 ms 47 ms 63-217-30-70.sdsl.cais.net [63.217.30.70]

Trace complete.

FROM HOME (Bright House RoadRunner Business Class):

Z:\>tracert speedguide.net

Tracing route to wc.funnel.revenuedirect.com.akadns.net [69.25.47.165]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.16.5.1
2 19 ms 16 ms 15 ms 10.106.96.1
3 18 ms 18 ms 16 ms 113.230.95.24.cfl.res.rr.com [24.95.230.113]
4 17 ms 18 ms 17 ms 145.228.95.24.cfl.res.rr.com [24.95.228.145]
5 18 ms 17 ms 18 ms p1-0.hsa2.orl1.bbnplanet.net [63.209.120.29]
6 10 ms 9 ms 18 ms ge-5-0-0.mp1.orlando1.level3.net [4.68.97.201]
7 38 ms 39 ms 39 ms ae-0-0.bbr2.washington1.level3.net [4.68.128.210
]
8 39 ms 39 ms 42 ms ae-13-51.car3.washington1.level3.net [4.68.121.1
6]
9 40 ms 42 ms 39 ms unknown.level3.net [63.210.59.238]
10 40 ms 41 ms 39 ms border8.ge1-1-bbnet1.wdc002.pnap.net [216.52.127
.34]
11 106 ms 40 ms 40 ms 69.25.47.165

Trace complete.

Z:\>
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MissTynker2
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Post by MissTynker2 »

Thanks for all your hard work Philip! I am sureit is appreciated by many! Don't pull your hair out! :) Hang in there! :thumb:
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downhill
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Post by downhill »

Couldn't get in this morning and it's still slower than frozen ummm..stuff.

Tracing route to 63-217-30-70.sdsl.cais.net [63.217.30.70]
over a maximum of 30 hops:

1 10 ms 7 ms 7 ms 10.118.220.1
2 7 ms 8 ms 8 ms 24-116-39-9.cpe.cableone.net [24.127.40.7]
3 24 ms 23 ms 27 ms 12.127.79.49
4 22 ms 22 ms 25 ms 12.127.6.30
5 21 ms 31 ms 21 ms 12.127.6.61
6 22 ms 22 ms 22 ms 192.205.33.98
7 22 ms 24 ms 22 ms acr2-ae0.Seattle.savvis.net [208.172.83.46]
8 21 ms 23 ms 22 ms bpr4-as0-0.seattleswitchdesign.savvis.net [208.1
72.83.65]
9 22 ms 21 ms 21 ms beyond-the-network.SeattleSwitchDesign.savvis.ne
t [208.173.50.10]
10 102 ms 104 ms 105 ms pos4-1.br01.ash01.pccwbtn.net [63.218.44.78]
11 102 ms 104 ms 103 ms 63-217-30-70.sdsl.cais.net [63.217.30.70]

Trace complete.
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TonyT
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Post by TonyT »

I do not believe you have a dns issue.
I believe the issue is w/ the forums software somewhere or a cookies issue.
Here's my logic:

I am currently logged in here at the forums.
If I click on this link : http://63.217.30.71/
the forums page opens in a new window (as it should) but that page does NOT read any values inside a speedguide cookie. The page that opens when clicking the above url should grab the values from the existing stored cookie based on the NAME of the cookie and not the domain of the cookie IF apache is config'd with the correct ip addresses for the domains.
DNS is working just fine:

Code: Select all

Tracing route to speedguide.net [63.217.30.70]
over a maximum of 30 hops:

  1     9 ms    10 ms     9 ms  ip68-100-232-1.dc.dc.cox.net [68.100.232.1]
  2    12 ms    12 ms    10 ms  mrfdaggc01.dc.dc.cox.net [68.100.1.65]
  3    11 ms     9 ms    12 ms  ip68-100-0-1.dc.dc.cox.net [68.100.0.1]
  4    12 ms     9 ms     9 ms  mrfddsrj01gex070004.rd.dc.cox.net [68.100.0.161]
  5    11 ms    10 ms    12 ms  mrfdbbrj01-ge020.rd.dc.cox.net [68.1.1.4]
  6    20 ms     9 ms    10 ms  mrfdbbrj02-ge030.rd.dc.cox.net [68.1.1.3]
  7    10 ms    11 ms    12 ms  ashbbbrj01-pos020100.r2.as.cox.net [68.1.1.232]
  8   111 ms   113 ms   106 ms  68.105.30.102
  9    12 ms    10 ms    10 ms  63-217-30-70.sdsl.cais.net [63.217.30.70]

Trace complete.

C:\Documents and Settings\Tony>tracert 63.217.30.71

Tracing route to 63-217-30-71.sdsl.cais.net [63.217.30.71]
over a maximum of 30 hops:

  1     9 ms     9 ms    10 ms  ip68-100-232-1.dc.dc.cox.net [68.100.232.1]
  2    14 ms    12 ms    13 ms  mrfdaggc01.dc.dc.cox.net [68.100.1.65]
  3     9 ms     8 ms     9 ms  ip68-100-0-1.dc.dc.cox.net [68.100.0.1]
  4     9 ms     8 ms    12 ms  mrfddsrj02gex070002.rd.dc.cox.net [68.100.0.145]
  5    10 ms    12 ms    12 ms  mrfdbbrj02-ge020.rd.dc.cox.net [68.1.1.6]
  6    14 ms    15 ms    11 ms  ashbbbrj01-pos020100.r2.as.cox.net [68.1.1.232]
  7     9 ms    11 ms     9 ms  68.105.30.102
  8    12 ms    11 ms    12 ms  63-217-30-71.sdsl.cais.net [63.217.30.71]

Trace complete.
No one has any right to force data on you
and command you to believe it or else.
If it is not true for you, it isn't true.

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CableDude
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Post by CableDude »

Code: Select all

C:\Documents and Settings\user>tracert [url]www.speedguide.net[/url]

Tracing route to speedguide.net [63.217.30.70]
over a maximum of 30 hops:

  1    16 ms    13 ms    10 ms   [xx.xxx.xx.x]
  2    10 ms    10 ms     *        [xx.xx.xxx.x]
  3     8 ms    10 ms     *     68.65.14.121
  4    12 ms    29 ms    12 ms  ny-kenton6f-121.buf.adelphia.net [68.71.141.121]
  5    16 ms    18 ms    12 ms  a0-00-00-00.a0.buf00.adelphiacom.net [66.109.14.41]
  6    14 ms    15 ms    13 ms  a1-00-00-00.c0.buf00.adelphiacom.net [66.109.1.33]
  7    63 ms    58 ms    57 ms  p3-00-01-00.c0.chi75.adelphiacom.net [66.109.0.217]
  8    61 ms    58 ms    59 ms  p3-00-00-00.c1.chi75.adelphiacom.net [66.109.0.122]
  9    58 ms    60 ms    58 ms  p3-00-00-00.p0.chi91.adelphiacom.net [66.109.3.26]
 10    30 ms    27 ms     *     ge3-0.cr01.chc01.pccwbtn.net [206.223.119.48]
 11    51 ms    48 ms    49 ms  pos6-1.br01.ash01.pccwbtn.net [63.218.44.82]
 12    94 ms    48 ms    94 ms  63-217-30-70.sdsl.cais.net [63.217.30.70]
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Philip
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Post by Philip »

TonyT wrote:I do not believe you have a dns issue.
I believe the issue is w/ the forums software somewhere or a cookies issue.
Here's my logic:

I am currently logged in here at the forums.
If I click on this link : http://63.217.30.71/
the forums page opens in a new window (as it should) but that page does NOT read any values inside a speedguide cookie. The page that opens when clicking the above url should grab the values from the existing stored cookie based on the NAME of the cookie and not the domain of the cookie IF apache is config'd with the correct ip addresses for the domains.
DNS is working just fine:
....

Tony, there was a DNS issue as Dotster admitted. People were getting redirected to some other parking page instead of our IP when resolving the SG domain... Some ISP's, including Road Runner in Tampa Bay, Comcast to a degree, and judging by traffic a number of others had cached the wrong DNS entry in their own DNS servers...

As far as cookies, it's always been like that for me, if you access the site with the IP address, you get a new cookie. Might have something to do with the way Apache is configured as you suggested, maybe the fact that they're virtual hosts and not the default address, I'm not sure, and it doesn't seem to be an issue. The site is designed to be viewed using the hostname, not the IP.

There might be additional issues if one is using the IP address to access the site/forums. Ads might not display correctly, some images might be hard-coded with the domain name, so pages will load slow.

Even though I'd like to get to the bottom of any issue with the site, I'm only aware of the Dotster DNS issue of last night, I'm not aware of any other problems with the server, the site, or connectivity currently.
cyberskye
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Post by cyberskye »

Philip wrote:There might be an additional issue, especially if you're using the IP address to access the site/forums.
:nod: name based hosting will server up the page under the first VirtualHost defined in httpd.conf unless you have a '_default' domain.


Skye
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Philip
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Post by Philip »

cyberskye wrote: :nod: name based hosting will server up the page under the first VirtualHost defined in httpd.conf unless you have a '_default' domain.


Skye

Agreed, you're right about the virtual hosting config.

However, the default domain is speedguide.net... And the SG domains are defined as virtual hosts, but not name based, note the separate IPs, only using one IP per domain currently. I haven't made any recent changes to the configuration, the problems this morning were external... :/
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YARDofSTUF
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Post by YARDofSTUF »

Almost all better here.
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MadDoctor
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Post by MadDoctor »

wait! I predict (part of a bigger conspiracy) that jz82 will say: “I connect faster going through a proxy.”

He’ll add a rolling laughing face because he’s a hurtful person. He's also an asshat.
People will forget what you said... and people will forget what you did... but people will never forget how you made them feel.
jz82
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Post by jz82 »

I connect faster through a proxy. :rotfl:
Kip Patterson
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Post by Kip Patterson »

The DNS now resolves correctly for me and pages load promptly. I'm on RR as well.
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ghettoside
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Post by ghettoside »

Problem for me seems solved too.

Thanks for all your effort Philip, I'm sure you had fun with it all day.
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