General discussion related to Cable Modems, DSL, Wireless, Fiber, Mobile Networks, Wireless ISPs, Satellite, or any other type of high-speed Internet connection, general issues and questions here. Review and discuss ISPs as well (AT&T / SBC, BellSouth, Bright House, CableOne, Charter, Comcast, Covad, Cox, Cablevision / Optimum Online, TMobile, Verizon FIOS, Shaw, Telus, Starlink, etc.)
I just got this email a few minutes ago. The funny thing is I didn't even know they WERE doing upgrades until I got this mail, apperantly they have been for a while now but I had no idea. They don't really keep us (their customers) informed very well.
Dear AT&T@Home Customer:
Lately, you may have experienced some e-mail problems with your AT&T@Home account. We apologize for any inconvenience that this may have caused you. We want you to know that the disruptions are the result of a major overhaul designed to improve your service.
For the past several weeks, our affiliate, Excite@Home, has been implementing an upgrade that will make the e-mail system faster and more reliable. During the transition, a hardware failure caused some customers to receive intermittent, delayed or degraded e-mail service. This hardware failure did not impact the rest of the AT&T@Home service.
We have been working diligently with Excite@Home to solve these technical difficulties. The underlying failure has been fixed and the upgrade - which was suspended temporarily - has been resumed. We expect the upgrade to be completed soon, and we are confident that AT&T@Home e-mail service will be better than ever.
Again, we apologize for the inconvenience that these problems may have caused you. For the quickest response to your questions, please visit us online at http://att.in-the-mail.com/c/00173000404674630103 or call 888-262-6300.
Sincerely,
Susan Marshall
Senior Vice president of Data Services for AT&T Broadband
------------------ Striking Fear in the Heart of Newbies...
