virtual device driver missing

[Melchizedek41]

I am tryiing to install a lexmark printer driver and XP keeps telling me the virtual driver format is invalid.I went to the registry key where it is found and it is missing. I have never seen this before. We are using win xp Home Edition.


Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Motherboard:
CPU Type AMD Athlon XP, 2100 MHz (12.5 x 168) 2800+
Motherboard Name FIC K7M-NF18G (AU31) (3 PCI, 1 AGP, 2 DDR DIMM, Audio, Video, LAN)
Motherboard Chipset nVIDIA nForce2 IGP
System Memory 448 MB (PC2700 DDR SDRAM)

If anyone has any ideas please let me know.

[YeOldeStonecat]

Specifically what error? Anything in event viewer?
Reinstall chipset drivers
Uninstall any prior Lexmark driver install attemps, reboot, try to install again.

[Melchizedek41]

Specifically what error? Anything in event viewer?
Reinstall chipset drivers
Uninstall any prior Lexmark driver install attemps, reboot, try to install again.

The error said: system\currentcontrolset\control\virtualdevicedrivers.vdd virtual driver format in registry is unvalid

Event id 701
The event viewer said this about the error The SAVScan service depends on the SAVRT service which failed to start because of the following error:
A device attached to the system is not functioning. The driver is not in add and remove programs, I will see if I can find the chipset drivers.

[YeOldeStonecat]

Ahh...hmm, do you have this in the VDD key for VirtualDeviceDrivers,
C:\PROGRA~1\Symantec\S32EVNT1.DLL

Located HKLM\System\CurrentControlSet\Control\VirtualDeviceDrivers

[Melchizedek41]

Ahh...hmm, do you have this in the VDD key for VirtualDeviceDrivers,
C:\PROGRA~1\Symantec\S32EVNT1.DLL

Located HKLM\System\CurrentControlSet\Control\VirtualDeviceDrivers

Thanks I did find what you said, I googled it and it sent me to the microsoft site and gave me that exactly that where it was and how to do it. Yhanks again for your help.

[Melchizedek41]

Ahh...hmm, do you have this in the VDD key for VirtualDeviceDrivers,
C:\PROGRA~1\Symantec\S32EVNT1.DLL

Located HKLM\System\CurrentControlSet\Control\VirtualDeviceDrivers

Thanks I did find what you said, I googled it and it sent me to the microsoft site and gave me exactly that, where it was and how to do it. Thanks again for your help.