dsl modem/router power cycling itself

fonzbear2000 · Post by **fonzbear2000** » Wed Aug 10, 2005 7:53 am

i just got qwest dsl premium about a week ago and the actiontec modem/router they gave would power cycle(reset itself as if i turned it off and back on again) itself many times a day-i called qwest and complained and they sent me out a new modem and it does the same thing-i know its not drop outs on the power line because other things plugged into the same power/patch strip dont do this-any ideas of what could be causing this?

mccoffee · Post by **mccoffee** » Wed Aug 10, 2005 10:38 am

Try to keep on serparate strip if you can that is odd

fonzbear2000 · Post by **fonzbear2000** » Wed Aug 10, 2005 7:25 pm

mccoffee wrote:Try to keep on serparate strip if you can that is odd

it did it even when i had it plugged in by itself straight into an outlet

fonzbear2000 · Post by **fonzbear2000** » Wed Aug 10, 2005 7:34 pm

just for the record, i had qwest test my lines and they said they r "clean"-also, the modem has both usb and ethernet-im using ethernet

crazyjw1971 · Post by **crazyjw1971** » Thu Aug 11, 2005 1:03 pm

It really sounds like a line issue. Is the modem/router going through a full reset or is the modem losing sync?

mccoffee · Post by **mccoffee** » Thu Aug 11, 2005 3:29 pm

if quest did test the line they didnt' sweep it i just noticed this after crazy posted if anything you need someone from the telco to sweep the line that test the one they ran is only to the pole of your house not the inside wirring

fonzbear2000 · Post by **fonzbear2000** » Thu Aug 11, 2005 7:34 pm

crazyjw1971 wrote:It really sounds like a line issue. Is the modem/router going through a full reset or is the modem losing sync?

i think its a full reset-what do u mean by "losing sync"?

fonzbear2000 · Post by **fonzbear2000** » Thu Aug 11, 2005 7:39 pm

Hi...I'm fonzbear2000's dad....sorry if he didn't articulate the problem clearly enough. It has been really hot here lately and power consumption has been high. The DSL modem resetting itself over and over has been frustrating! We just switched from Comcast Cable internet as a cost saving measure and were excited to try Qwest DSL for half the price. But this intermittent modem problem has been disappointing to say the least. It will go sometimes for 12 hours or more without a problem, then suddenly start shutting down and resetting for anywhere from 6 to 12 times before "settling down" again. Dozens of calls to Qwest were no help. They suggested our house phone wiring might be bad. We thought the router might be a culprit (dlink wired-it's an old discontinued model) but the problem occurs even when the DSL connection is directly in the computer, so that can't be it. Anything else you can suggest would be much appreciated.

Post by **YeOldeStonecat** » Thu Aug 11, 2005 8:21 pm

You don't have it by chance sitting on top of something that's giving off lots of interference, like..sitting on your systems subwoofer or something?

fonzbear2000 · Post by **fonzbear2000** » Thu Aug 11, 2005 10:47 pm

YeOldeStonecat wrote:You don't have it by chance sitting on top of something that's giving off lots of interference, like..sitting on your systems subwoofer or something?

it does it no matter where its located