AHH!!!! Cox raising price again??!!

ponykiller · Post by **ponykiller** » Fri Jun 07, 2002 4:21 pm

I don't mind paying $45 for high-speed access, but that's not what I'm getting. I don't understand how I'm getting charged $45 for 3000/256 service when I routinely get 1500-2000 down. I mean Cox would be pretty ticked if I started paying half my bill. Isn't that false advertising? Or isn't there something we should be able to do about this???

Right now I'm getting a whopping 579 down... that's outstanding. And, for sometime there was a known problem in my area concerning speed... shouldn't Cox refund some of my bill?

I HATE COX!!!!!!!!!!!!!!!!!!

Cyborg · Post by **Cyborg** » Fri Jun 07, 2002 7:55 pm

what can the better buisiness bearue do.

ponykiller · Post by **ponykiller** » Fri Jun 07, 2002 7:57 pm

that's funny i was just browsing their website.

jumpingrat · Post by **jumpingrat** » Fri Jun 07, 2002 11:10 pm

I don't have cox, but I do have Adelphia (argggh...). I get speeds similar to your yours at times. Adelphia advertises a max 3000/128 bandwidth.

The problem is that you never will see your cap speeds (usually), and the more subscribers in your area the slower it will run. They don't advertise this but somewhere in your contract it's probably stated. I had to search a bit to find it worded in my contract

I think that it is deceitful and not realy nice not to just be up front and tell the consumer. Hey you will see speeds of between x and y in your area. They have a service that's in demand and I don't think that a little more honesty would hurt them financially.

ponykiller · Post by **ponykiller** » Sat Jun 08, 2002 8:48 am

When you subscribe to Cox High Speed Internet and a Cox Digital Cable Premium Package, download speeds up to 3.0 Mbps* cost less than $30 per month!

and at the bottom of the page...

*Actual speeds may vary.

That pretty much covers themselves... but that still ticks me off due to the fact that you will NEVER see that speed. So why do they even advertise it? Hell, why not just say "dowload speeds up to 5.0Mbps? Or even 10Mbps. It's the same thing in my opinion.

ponykiller · Post by **ponykiller** » Sat Jun 08, 2002 9:09 am

Oh.. and I love calling Tech support. They are the best. Everyone knows what I'm talking about...

What OS are you using? WinXP. Ok, I need you to check and make sure that the firewall is turned off. Here's how you do it.... do you run any aftermarket firewalls? Oh, ZoneAlarm Pro? Yes, you are going to need to disable that too.

Then I say, I've already done that. They say. Any better? No, I did that BEFORE I called. Hmm... Sir, Are you sure it's disabled? I can't seem to ping you. Yes, I'm sure. Well, I can't ping you... Oh!! There it goes now... now it's pinging you. What did you do? Nothing I said. Oh, It's not pinging you now... at this point, I'm like geee... ya think? Probably on my end lets see..

AHHH... that's definitely probably it I'm sure....

Tracing route to http://www.google.com [216.239.39.100]
over a maximum of 30 hops:

1 23 ms 8 ms 12 ms 10.0.32.1
2 81 ms * ms 74 ms 68.1.8.197
3 68 ms 96 ms * ms lkhndsrc01-pos0701.rd.at.cox.net [68.1.15.17]
4 72 ms * ms * ms lkhnbbrc01-pos0101.rd.at.cox.net [68.1.0.4]
5 148 ms 333ms * ms lkhnbbrc02-pos0100.rd.at.cox.net [68.1.0.3]

OK Sir, please do the following for me. I need you to open a browser window and click on tools. OK, now I'm going to need you to click on internet options. Now, please click on the button that says delete files and click the box that says all files and hit ok.... and then I say ok it's instantly done. then... are you sure??? you don't see and hour glass? No I say. Then, please click on it again. Me, No. That a) has nothing to do with my 1. slow email connection, 2. download speeds, 3. 867Kbps speedtest result. and b) I have IE6 and I have it set to delete temp. inet files when IE closes....

Oh... speed test sites.... "OK sir, when you say speed test sites, which ones are you talking about" I tell them. Then they say. Well, your speeds are going to very from server to server and are not a reliable way of determinining your connections spee. Me: Oh... Well I don't need a speedtest to tell that your network sucks. And, I've also ran the speed test at speedtest.coxinet.net which is internal to Cox Network... how do you explain that one?

Hold on sir, I'm going to give you a ticket number and transfer you up to our Tier2 Tech support who deal more with poor connections...

Me: What in the hell have I been talking to you for? I told you at the beging what my problem was.

TeenInternetAddict · Post by **TeenInternetAddict** » Mon Jun 10, 2002 8:28 pm

Cox only guarantees up to 3000kbps download and 256 to 300kbps upload depending on market area. The thing that covers their @$$ on connection speed is "Your speeds may vary" and that is the only thing that covers their @$$. You won't reach 3000kbps because neighbors could of gotten the service and is slowing you down, or Cox's messed up network. I only get 1200 to 2000kbps download and 220 to 250kbps up and sometimes it's slower than that and I'm not happy with those speeds, I used to get 3000 to 3200kbps download and 220 to 250kbps up consistently and it didn't matter what time of day it was, the speeds was very good!! Besides the network, someone else in my area got Cox RR and it's very slow, now I don't get good speeds hardly at all. Cox's answer to me was wait it out until the conversion is over with then the speed problems and latency should be fixed. I'm converting from Cox Roadrunner to Cox HSI on Wednesday, June 19.

I feel your pain, friend. I wouldn't pay $35 for this, I'd gladly pay them $15 until the speed problems and high latency to my 1st hop is fixed. I have unplugged the cable modem, changed NICS and made sure the NIC was in the PCI slot tight, changed ethernet cables, reinstall the NIC drivers so many times that I'm getting sick of it. I called Cox one day and Tier 2 couldn't do anything except give the printout of my cable modem to a network engineer, and the network engineer didn't called back, but the service worked for a while and it was fast, it's back to where it was: slow! I emailed tracerts, pings, my cable modem's MAC and S/N to Cox, and Cox said everything looked fine on their end, but tell me to download Speedguide's W2K speed patches and that didn't work for me... Cox started showing lots of commericals on tv about Cox HSI about a month ago and I put up with this speed decrease and high latency since April 1

I HATE COX, TOO! I stopped calling tech support because tech support is just helpless, and I get more help from DSLR, SG, and the web. And cox already raised my cable modem rate to $5 and the cable tv to $50 way back in January.

BlastU · Post by **BlastU** » Mon Jun 10, 2002 8:35 pm

Originally posted by ponykiller
When you subscribe to Cox High Speed Internet and a Cox Digital Cable Premium Package, download speeds up to 3.0 Mbps* cost less than $30 per month!

and at the bottom of the page...

*Actual speeds may vary.

That pretty much covers themselves... but that still ticks me off due to the fact that you will NEVER see that speed. So why do they even advertise it? Hell, why not just say "dowload speeds up to 5.0Mbps? Or even 10Mbps. It's the same thing in my opinion.

Because then they'd have to raise the actual speeds, and isn't 10mps T1 or T5?

legalmind · Post by **legalmind** » Wed Jun 12, 2002 12:49 am

You guys do know that Cox is like 7/11?
That is, each city or county or State has it's own franchise.
Example: When I moved from Las Vegas to Phoenix, I could not just transfer my account. Whole new ball game and whole new sign up.
Here in Phoenix there is not price increase for 2002 on Cox services. What happens in Las Vegas has no bearings on Phoenix.
I can say I like the service better in Phoenix and much better speed and up time.
Plus I moved here last summer, had Cox internet from day one in Las Vegas. Not one word or service about or from @home!
So, even back then, not all of Cox was on @home.
My email there ended lvcm.com. and not @home.com.
So, we can not just make a correct blanket statement.

earthmofo · Post by **earthmofo** » Wed Jun 12, 2002 1:12 am

That's true. Here in RI we had only one increase in 4 years and there hasn't been any talk of increasing it more. My speeds have been very consistant at 375 Kbytes down ever since I've had it installed. Even after the switch from @home. I only had connection problems for about a week but my speeds were the same.

TeenInternet, the problem with your speeds may be due to the fact they're still using the RR servers. With the upcomming switch I doubt they're doing any real maintance on them.

ponykiller · Post by **ponykiller** » Fri Jun 14, 2002 6:31 pm

well i was told by two seperate service technicians that my area is overcrowded and that they need to install a new UBR (whatever that is). i asked when that is suppose to happen and they said it's not scheduled anytime in the near future.

so, if two little service technicians know that the network in this area is over crowded WTF?? they're purposely giving me crap service?

Mongo · Post by **Mongo** » Fri Jun 14, 2002 11:27 pm

Hey you think it's bad now wait till they start charging by the amount of bandwidth you use per month ! They have already started doing it from what I here in Vegas, so it'll be like a phone bill, the more you use it the more you get charged !!!
Some cable companies already do it !! By the way I have COX and I get a steady Throughput of1.5mbs. Use the tweaks and peaks found here at Speednet. Make sure your using CAT5e or better cable and see if your NIC has a Diagnostic program.
I'm running 4 computers via my router and when 3 of us are on line I still get over 1mbs.
anyway.....just trying to help. I don't like COX either but unfortunately they are the only game in town. !

ponykiller · Post by **ponykiller** » Sun Jun 16, 2002 12:20 am

thanks for you opinion, but the tweaks aren't helping. a tweak on my computer can't help fix cox's overcrowded equipment....

haha... i'm not worried about paying per usage right now... at my d/l speeds i have absolutely nothing to worry about...

i'm glad you get a steady 1.5 d/l speed... mine is 2.6 sometimes... then like today....

ponykiller · Post by **ponykiller** » Sun Jun 16, 2002 12:25 am

and let me just point out that speedtest.coxinet.net is on their network... no other servers can be blamed but cox's

Tracing route to speedtest.coxinet.net [68.12.15.226]
over a maximum of 30 hops:

1 24 ms 32 ms 26 ms 10.0.32.1
2 77 ms 12 ms 84 ms 68.1.8.197
3 100 ms 169 ms 169 ms lkhndsrc01-pos0701.rd.at.cox.net [68.1.15.17]
4 43 ms 91 ms 70 ms lkhnbbrc01-pos0101.rd.at.cox.net [68.1.0.4]
5 47 ms 86 ms 76 ms lkhnbbrc02-pos0100.rd.at.cox.net [68.1.0.3]
6 55 ms 42 ms 68 ms mctybbrc02-pos0102.rd.no.cox.net [68.1.0.11]
7 176 ms 48 ms 68 ms mctybbrc01-pos0100.rd.no.cox.net [68.1.0.62]
8 128 ms 94 ms 83 ms dllsbbrc02-pos0102.rd.dl.cox.net [68.1.0.67]
9 118 ms 76 ms 73 ms mtc3bbrc01-pos0102.rd.ok.cox.net [68.1.0.106]
10 107 ms 51 ms 67 ms mtc3dsrc01-pos0901.rd.ok.cox.net [68.1.0.105]
11 66 ms 115 ms 41 ms 68.12.14.6
12 83 ms 69 ms 43 ms 68.12.15.226

Trace complete.

Mongo · Post by **Mongo** » Sun Jun 16, 2002 1:00 am

Test Your Internet Connection Speed (THIS IS A COX TEST)
Your line speed:

2125 kbps

260.4 K bytes/sec

If you wish to run this test again, please clear your cache and click Here
and I'm running 4 computers through a router. This is a slow night.

I sympathize with you man, Here we get pretty good Internet service but the Digital cable service they provide Is the pits. I have had lots of problem with it. I don't like cox at all but if you are in an area like me not likely to get DSL and COX knows it, I'm stuck with the only game in town.Hope it works out.

PEACE

Cyborg · Post by **Cyborg** » Sun Jun 16, 2002 4:43 am

ponykiller its called 1-800-The-Mafia

ponykiller · Post by **ponykiller** » Mon Jun 17, 2002 12:05 am

1-800-don't know crap...

alright... here's an update for you. my connection was near a stand still today... amazing as it may sound. i find this odd, because last night at about 2AM i was hitting 2Mbps off and on. Well.. I call the wonderful world of Tier1 ping this, delete temp internet files, let me connect you to Tier2.... after talking to this guy, and him telling me that when he pings me, everything looks fine, and me doing a tracert to google.com and getting 130ms-210ms at each hop was totally fine, i told him i've been told by two seprate tech that the area is overcrowded... he finally called the local TOC in middle georgia so he can prove me wrong. and here's what they told him.

some server they have at the gateway ( i don't remember if that was exactly what he said... i wasn't paying attention until this next part) has a problem. it's not overcrowded but the CPU utilization goes from 30% to 99% utilization often. and when he called it was stuck at 99%. what is the reason? they don't know. when are they going to fix it? they don't know.

so i ask WTF is this? why am i paying full price when there is a known problem on there end. "Sir, you will have to call accounting tomorrow and take that up with them."

Mongo · Post by **Mongo** » Mon Jun 17, 2002 11:02 am

I sympathize with you man. There are a lot of possible bottleneck points in a network. Obviously they have a problem somewhere with an intermittent problem or someone/something hogging the line. Unfortunately, unless a lot of people in your area complain or especially a business they will do very little for you. They tried to tell me I had to pay for a digital cable box everywhere I had a tV in my house in order to get cable throughout my house !! I had to explain to them I only wanted the damn digital box in one room, they just wanted to snoop ! So when they came out to install it the guy rips the stuff off my house !! (the cable I had already paid for at an earlier date !! and he just left pieces of cable and my old splitter on the ground. Then he cut my cables to make sure I could'nt run a splitter. But I fooled them I just installed new ends and hooked up a splitter anyway, now I get My digital cable in one room and cable to the rest of the house.
But these big companies they know they got you by the B**** and don't care. AOHELL -Time Warner-Cox-AT&T they are all monsters and they know it. Like here COX is the only broadband provider in my area and they know it and there is NO other cable company in the entire city ! DSL is not likely to be available to my area anytime soon. So guess what I got to pay $59.00 a month for service and I use my OWN MODEM !! That does not count the 100 bucks a month for ONE STINKING DIGITAL cable box. (Got to have cable-we can't put up antennas or a Dish outside-yea I know put the DISH in the attic)
At least for now my Internet connection is good and steady.
So anyway just keep pinging on them maybe they'll come around !!

A_old · Post by **A_old** » Mon Jun 17, 2002 11:58 am

i know your cable sucks but be happy. at least it isn't my charter pipeline

ponykiller · Post by **ponykiller** » Mon Jun 17, 2002 12:58 pm

well... i'll be a monkey's uncle....

connection is on the up to day! good thing i have to go back to work

Test Your Internet Connection Speed
Your line speed:

2110.7 kbps

258.7 K bytes/sec
If you wish to run this test again, please clear your cache and click Here

sURFNmADNESS · Post by **sURFNmADNESS** » Thu Jun 20, 2002 1:45 pm

Did everyone see the news about the broadbands looking at restricting your amount of access to the net per month?

Here is the first sign that Cox is into this. Las Vegas is their test market cable modem users. Check out the new upload cap and the 3gig per month limit.

http://www.cox.com/LasVegas/HSD/Residen ... ricing.asp

sURFN