Comcast Customer Manifesto

[waynenf]

I have been a member of Comcast High Speed Internet for 3 weeks now, and have been generally please with the service, and am willing to give Comcast a few weeks to work the kinks out of their new network.

However, there are a few things that just irk me right now that I need to get off my chest. Comcast, are you listening?

1. Don't advertise things that you cannot deliver. Your web page specifically states that all users will have 1 email address until the full launch of member services. What you fail to state is that this applies to transitioned subscribers only. New subscribers still do not have email user ids and passwords, and can get no clear answer as to when these will be provided. You need to update your web pages honestly to reflect what you can currently offer and to whom, and what you expect to offer in the near future.

2. Be honest with your subscribers. When I call tech support to report lagged pings or network slow downs, don't walk me through clearing my cache or reconfiguring my network settings. If you have a problem with your network, tell me honestly. I'd rather someone admit a problem and tell me they are working on it than give me some stall tactic and hope the problem clears up on it's own.

3. Fix the proxy servers. I can't tell you how frustrating it is to surf the web, and have page loading time out or fail.

4. Train your tech support and keep them informed as to what is going on. Don't read off cue cards when I tell you what the problem is. Listen to your customers, and respond accordingly with something helpful and meaningful.

5. When you respond to a customer email request for help, don't keep sending the same canned answer. In many cases, the canned answer does not address the customer's problem. Have a real person read the email request fully, and respond with something helpful and on-topic.

Ok... rant over...

I fell better now.

- Wayne

[A_COMMUNIST]

Being a communist I looked at that message and noticed manifesto. Brings me back to the days of the old evil empire and the excitement by the release of the communist manifesto.

ok, on to my point.

COMCAST does not care about you at all. Believe me. You are wasting your time and energy complaining. They know they have you and they are the only game in town (Communism alive and well in USA). If you took the trouble to get the service they know you will not easily give it up.

Just look at comcast as the equivalent of THE BORG.

They are not interested in customer service, efficiency or anything else which would give value to their customers. They just want your money and they constantly seek ways to cut services back to make more of it.

Just use the service to the best of your abilities and I'm sure COMCAST will eventually get things sorted out. It may be awhile though. A definite is that services are going to be scaled back dramitically. By this I mean Newsgroups are going, Download quotas are going to be implemented, and a tiered pricing structure will be offered. Oh, VPN is no longer allowed. No personal Web-servers, FTP or Game servers. Basically, you will be able to surf, e-mail and download what little files are worth downloading from the net. Only thing I can thing of is MP3s. Even at that, I don't think it is worth the 50 a month. for 50 a month you can buy almost 4 CDs of the real deal. That's one a week.

Makes you think doesn't it?