can someone explain this

lblax · Post by **lblax** » Wed Jan 23, 2002 5:34 pm

wer are on a new system and about a month ago things started going bad at night dropping from 3000 or better to 50 - 100 at night
no more people on here than there was pings also bad at night and trace route shows 50 to 100 percent packet loss on 1st 2 hops which are local 6 miles away i have been in constant contact with co. they knowe they have a leak but dont seem to concerned so i ran online tests for a week and then sent them to teir one support and they are looking into it pigs get over 1200 at night. the same day i sent all my tests in performance was good that night but something weird happened that night i was getting 2000 down and my upload jumped to over 1000 the next night download went crappy again but upload are still high sometimes 2 times as high as downloads last night it was 300 down and 800 up today it was 3700 down and 1200 up whats the deal????? i tested from several diff. sites all were basically the same i used pcpitstop- dslreports and speakeasy

Kip Patterson · Post by **Kip Patterson** » Wed Jan 23, 2002 5:44 pm

You're on @Home and it will get a lot worse before it gets better.

You are alos using a proxy. Try turning that off and see what you get.

Kip

lblax · Post by **lblax** » Wed Jan 23, 2002 6:24 pm

when i turn of proxy at night is speeds things up but in the daytime it slows things down with the proxy off. what about the big packet loss on the 1st 2 hops??? so you think it may just be the @home prob. at night and not a local cable prob.?? i will be glad in a few days we switch to own system with mediacom and even though they are using att backbone they are not affiliated with att broudband i gyuess they are going with the mothership att worldnet

rodrod5 · Post by **rodrod5** » Thu Jan 24, 2002 12:05 am

if the first hops you r speaking of that have packet loss is your gateway then you need to bite the bullet and call support

when i did support for @Home if their was any packet loss at all to the gateway that did not go away after a repush of the modem them we rolled a truck for cable RF issues

the tech on the phone MIGHT be able to figure it out if you r lucky, but more than likely you will get a confused ******* that will not want to do anything especially roll a truck

when you get the repush of the modem be as nice as possible and ask the tech to give you a call back in the 1-1.5 hours it will take for the repush to go through..................tell him look man im cool and it does not count aginst your call time to call out and i wont yell at you or anything when you tell me a truck will come out in a month

otherwise you can do like Kip said and ride it out.........still might need a truck roll in the end..........or maybe not.........chance it and see what tech support says

lblax · Post by **lblax** » Thu Jan 24, 2002 5:44 am

what do you mean repush the modem????????? also they dont have a problem sending a truck the problem is the people they send never check anything!!!! packet loss today 33 percent 1st and 100 percent 2nd hop

Kip Patterson · Post by **Kip Patterson** » Thu Jan 24, 2002 9:52 am

You are right in the middle of the transition. One of our members was up all night babysitting the new system.

Having said that, as Rodrod5 points out, it sounds like something not right in the local area.

Continuous 100% packet loss can be intentional and not a problem.

Kip

lblax · Post by **lblax** » Thu Jan 24, 2002 10:15 pm

thanx!!! dou you mean someone was up with mediacoms new system. mediacom has made vast improvements in or television over the last couple yrs and hopefully they will do as good with this. i think after it isd all said and done they will

Kip Patterson · Post by **Kip Patterson** » Fri Jan 25, 2002 8:30 am

Send a PM to Indy and ask him about the schedule for converting you.

Kip

lblax · Post by **lblax** » Fri Jan 25, 2002 7:06 pm

who is indy??? and is that akll of his name to pm??

Kip Patterson · Post by **Kip Patterson** » Sat Jan 26, 2002 8:03 am

He's a member on the board who works for your cable company. He has been baby sitting the changeover.

Indy is his full name on the board.

Kip

Ken · Post by **Ken** » Sat Jan 26, 2002 9:05 am

http://forums.speedguide.net/member.php ... erid=12149