Rogers@Home Being Sued

[glears]

To all rogers@home users. Read the following. This is from the Metro Today News paper in Toronto.

Web users see Rogers@Court

ONTARIO Five disgruntled Rogers@Home users have filed a $75 million class-action lawsuit against Rogers Cable Inc., shining yet another glaring light on the cable giant's spotty high-speed Internet record.

The suit, filed yesterday in the Ontario Superior Court of Justice by a Toronto law firm, alleges that Rogers breached its contract by continuing to collect fees from @Home customers, even when service was continually down, intermittent or slow.

Rogers has about 350,000 @Home customers, mostly from Ontario. the company, which introduced the service in 1995, is one of the largest providers of high-speed cable service in North America.

"Rogers still required payment and took the payment of fees in full without deduction," reads the statement of claim, filed on behalf of Stefan Kanitz, Hugh Wallis, Richard Pearce, James Carnegie and John R. Wilson. The claim states that customers were never compensated for the service problems, even though Rogers knew about the outages and glitches and had expressed to customers that an appropriate credit would be provided.

The group, on behalf of all Rogers customers, is requesting damages in the amount of $70 million and punitive, exemplary and aggravated damages in the amount of $5 million. None of the claims have been proven in court.

Local law firm Teplitsky Colson, in association with Stevenson and Associates, has taken on the class action, which still needs approval of the Ontario court to proceed. If approved, it would be one of the first class actions of its kind in Canada, joining a list of similar class actions against high speed service providers in the U.S.

[crazyman]

I have adelphia @home here in so cal,and all of june and july so far have really been bad,but I was able to get a refund for both months.

they say they are aware of the problems and are working on it,well I told them they ARE GOING TO REFUND every month until I start getting what I am supposed to get.

actually they have not given me a hard time about the two refunds.

[HalfLifer]

Adelphia is horrible from what ive heard =\


Comcast is one of the best @home sub-companies.

[downhill]

I'm using ATT@home.

I simply keep a text file of when my service or my email is down.

I send the info off to them when it looks to be worth anyone's time. I've always gotten a break on my bill by doing so.

For all the bellyaching about AT&T, really I've had little trouble. The upload cap in my opinion is set to low but I do understand why it's so.

[xbit]

I use att too and i like the no download cap. We have the 128kbps because people were running servers.

[greEd]

I have comcast and it's great when i can get on, but for the mean time until the issues are resolved they refund $1.40 for everyday without service.

[boss672]

adelphia is friggin aweeesome! 15 upload cap , but whatever 400-500 k/s downloads on fast sites

[HelloNhalleluja]

whoa thats awesome, wish someone do that to @home in my area too

[Immortal]

my dad was going to sue at home with 3 other guys... but the thing is... we didnt want no freaking 70 mil..

we just want them to admit that their cable is bad and give us all our money back...

but then he read the news paper about the thing.. he laffed his ass off saying.. they deserved it..

I have rogers@home btw

[Dark_Zealot]

Cox@home is workin pretty SWEEEEEET right now (at least where I am in AZ) I'm downloading exactly at my caps and sometimes... a bit faster :2cool:

[Aquavette2k1]

Ok look peeps Insight @ Home is not the Cable internet revolution like they advertise, it flat out stinks, they capped you out the read, which does not allot you to play any graphically heavy games and actually get to not lag. I want to sue @home for false advertising, but because they changed what they advertised after i got it, i can't. PEEPS GET SOMETHING OTHER THAN @HOME

[Myth]

No amount of "credit" from Rogers will make up for the aggravation and headaches, loss of sleep, etc. caused by downtime...

However, since I found out a friend of mine asked for credit for his connection failing constantly and got a free month, I now do what he did:

Whenever I find my connection is down, I call in and say, if it's not back up shortly, give me a week or a month's worth of credit; heck, eventually, they'll end up owing me...

Nevertheless, I've actually managed to help some of the tech support people I've spoken to troubleshoot some of the problems in my area, I wish they'd send me a big fat paycheque instead...

Just remember to CALL IN, let them know that you're experiencing difficulties connecting or staying connected and that you shouldn't have to put up with it and REQUEST A CREDIT. (-=

[MIS_Jay]

In the last 12 months, I have only paid for 2 months of internet service. If my ISP was not having extreme packet loss problems, they were out of IPs to assign, or the signal to my house was too weak to keep the connection alive longer than 5 minutes. It was always something. I once called into Tech Support, they took my name and all the other crap, then capped my downstream speed to 128kbps. I got 3 months free for that one. Now everything is working as it should. And I hate sending them $40 a month now. I got so used to only paying for cable TV. But at least for now, everything is running smooth. I give it 2 weeks to screw up again though.

COX Cable is my ISP.