How would you answer the following question for a help desk person.
A printer is now printing. How would you answer it?
1.Is the printer turned on?
2. Take down their name?
3. Was that person's PC assigned to that speific printer?
4. Was the printer out of paper?
Your answer is?
Techie question
-
RaisinCain
- Posts: 1941
- Joined: Fri Jun 05, 2009 7:11 pm
-
24giovanni
- Senior Member
- Posts: 2943
- Joined: Wed Oct 04, 2006 1:03 pm
-
24giovanni
- Senior Member
- Posts: 2943
- Joined: Wed Oct 04, 2006 1:03 pm
First of all, context would be apocolyptically helpful here. Is this in the "soft skills" portion of the test? Is this a "corporate help desk" or like a general product tech support "help desk" scenario?
I DEMAND AN EXPLAINATION!
Anywhoos, keep in mind I'm an accredited asshat, but let me break down the question as I see it.
1.Is the printer turned on? This is the most likely start of a scripted logic tree to troubleshoot the issue. It sounds insulting to ask someone, but it needs to be asked, else you can spend 45 minutes needlessly chasing your tail
2. Take down their name? Is this a "trouble ticket"-based system? If so, then this really should be the first question you ask. You can now refer to them by name (soft skills) and you can get formalities (starting the ticket) started.
3. Was that person's PC assigned to that speific printer? The wording here sucks. But, I will assume they are referring to a network/domain object access privileges. In a corporate help-desk situation this could be relevant if the printer's UNC name isn't resolving for whatever reason, or access rights are borked, etc. Depending on context, the question is either completely right or stupidly wrong.
4. Was the printer out of paper? Trust me, it happens. To me, this takes second place to "is the device turned on?" when it comes to user oversight (i.e. an id10t error), but I've witnessed it.
OK, so now that I've babbled on and on... personally, unless I needed to start a ticket I don't think any of the options would be my first question. Operating systems usually give me a better starting point (feedback-wise) if I were to look at the print job status.
Then again, I have no idea what I'm talking about.
I DEMAND AN EXPLAINATION!
Anywhoos, keep in mind I'm an accredited asshat, but let me break down the question as I see it.
1.Is the printer turned on? This is the most likely start of a scripted logic tree to troubleshoot the issue. It sounds insulting to ask someone, but it needs to be asked, else you can spend 45 minutes needlessly chasing your tail
2. Take down their name? Is this a "trouble ticket"-based system? If so, then this really should be the first question you ask. You can now refer to them by name (soft skills) and you can get formalities (starting the ticket) started.
3. Was that person's PC assigned to that speific printer? The wording here sucks. But, I will assume they are referring to a network/domain object access privileges. In a corporate help-desk situation this could be relevant if the printer's UNC name isn't resolving for whatever reason, or access rights are borked, etc. Depending on context, the question is either completely right or stupidly wrong.
4. Was the printer out of paper? Trust me, it happens. To me, this takes second place to "is the device turned on?" when it comes to user oversight (i.e. an id10t error), but I've witnessed it.
OK, so now that I've babbled on and on... personally, unless I needed to start a ticket I don't think any of the options would be my first question. Operating systems usually give me a better starting point (feedback-wise) if I were to look at the print job status.
Then again, I have no idea what I'm talking about.
"Today is a black day in the history of mankind."
- Leo Szilard
- Leo Szilard