please help me!?

the end · Post by **the end** » Sat Nov 27, 2010 5:15 pm

hello,
my internet speed is extremely slow. ( 70 kb) per second
my modem is a speedstream 4100. my isp is Dsl SBC. and my router is netgear WGR614v7
« SpeedGuide.net TCP Analyzer Results »
Tested on: 11.27.2010 17:06
IP address: xx.xxx.xx.xxx
Client OS: Windows 7

TCP options string: 020405ac01010402
MSS: 1452
MTU: 1492
TCP Window: 17424 (multiple of MSS)
RWIN Scaling: 0 bits
Unscaled RWIN : 17424
Recommended RWINs: 63888, 127776, 255552, 511104, 1022208
BDP limit (200ms): 697kbps (87KBytes/s)
BDP limit (500ms): 279kbps (35KBytes/s)
MTU Discovery: ON
TTL: 114
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 5:36 pm

Please download the latest version of TCP Optimizer from this site. Right click TCP Optimizer and run as admin. Select optimal at the bottom, click apply, and reboot your computer. Run a new TCP Analyzer test and post it here.

the end · Post by **the end** » Sat Nov 27, 2010 5:43 pm

« SpeedGuide.net TCP Analyzer Results »
Tested on: 11.27.2010 17:42
IP address: xx.xxx.xx.xxx
Client OS: Windows 7

TCP options string: 020405ac0103030201010402
MSS: 1452
MTU: 1492
TCP Window: 17424 (multiple of MSS)
RWIN Scaling: 2 bits (2^2=4)
Unscaled RWIN : 4356
Recommended RWINs: 63888, 127776, 255552, 511104, 1022208
BDP limit (200ms): 697kbps (87KBytes/s)
BDP limit (500ms): 279kbps (35KBytes/s)
MTU Discovery: ON
TTL: 50
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

the end · Post by **the end** » Sat Nov 27, 2010 5:50 pm

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 5:57 pm

Did you run the speed test before you ran TCP Optimizer? What are your advertised speeds?

the end · Post by **the end** » Sat Nov 27, 2010 6:03 pm

i did the speed test after the tcp optimizer. and my advertised speed is 3 mb

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 6:24 pm

Please log into you modem. Please tell me what your attenuation, bit rate, and S/N. If you can post a screen shot of this page it would be better.

the end · Post by **the end** » Sat Nov 27, 2010 6:26 pm

how do i post a screenshot? and where those are located?

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 6:33 pm

You would log into your modem by typing 192.168.0.1 or 192.168.1.1 into your browser. Then look through the different areas until you find attenuation, sync rate or bit rate, and noise margin. To take a screen shot press print screen on your keyboard. Then open up the paint program, and choose edit at the top and paste. After the picture is inside the paint program click file and save as. Choose to save it as a .jpeg and save it to your desktop. At the bottom of your post here you will see manage attachments. Click on it and browse to desktop and select the jpeg. Then click upload.

the end · Post by **the end** » Sat Nov 27, 2010 6:50 pm

i cant find it i looked everywhere. is it Time Since Last Boot? DSL Loss of Margin Failures? Conf Target SNR Margin? ADSL DMT Bin Bits?

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 6:54 pm

Is all that information on the same page? What modem are you using?

the end · Post by **the end** » Sat Nov 27, 2010 6:58 pm

yes that information is all on the same page. my modem is a siemens speedstream 4100

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 7:05 pm

Okay I am looking up some information on that modem. Give me a few minutes and I will let you know where to find the info.

the end · Post by **the end** » Sat Nov 27, 2010 7:06 pm

thank you so much

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 7:11 pm

NP at all. I think I might of found the page. I believe it is DSL Status/Statistics.

the end · Post by **the end** » Sat Nov 27, 2010 7:14 pm

ok i think i have it but how do i send the picture to you

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 7:17 pm

Where you able to get the picture saved to your desktop? If so all you have to do is scroll down beneath the box that you type your reply in to where it says Attach files. Click on manage attachments>then browse to the file>then click upload.

the end · Post by **the end** » Sat Nov 27, 2010 7:20 pm

i dont see any attach files

and yes i saved the picture

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 7:22 pm

Ok on that page I asked for what does it say under Current TX rate?

the end · Post by **the end** » Sat Nov 27, 2010 7:23 pm

ummm idk

the end · Post by **the end** » Sat Nov 27, 2010 7:26 pm

ok i know how know

the end · Post by **the end** » Sat Nov 27, 2010 7:29 pm

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 7:31 pm

Well it sounds as if you are not syncing at the proper speed. That is why your downloads are slow. You could try to contact your ISP and have tell you where to locate your sync rate or bit rate in your modem. If you are syncing at the proper speeds it should say 3000kbps/whatever your upload speed is. If that is correct you could be experiencing congestion. In that case you could have your ISP move you to a less congested router.

the end · Post by **the end** » Sat Nov 27, 2010 7:32 pm

ok thanks alot!

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 7:33 pm

That was what I suspected. Your modem is only syncing at 768/384. It looks like your ISP provisioned you to the wrong speed. Tell them you are on the 3mb plan and your modem is only syncing at 768kbps.

Rocky_Grim · Post by **Rocky_Grim** » Sat Nov 27, 2010 7:35 pm

No problem after they set your speeds check that area again. It should say 3000/whatever your upload speed is. Once they fix that I think you will be fine.

the end · Post by **the end** » Sat Nov 27, 2010 7:35 pm

ok thanks so much your the best