Bigpond Cable Issue - Australia,Sydney

[Vitale87]

Hi guys i have had my cable internet for quite a while now i pay alot for it and i want to find out why i cant reach really good speeds for all the money i pay

to start off

Location - Australia , Sydney
Suburb - Mascot
Postcode - 2020

Distance from exchange - 200 Meters give or take

Plan - BigPond Elite Liberty* (100GB) - Cable $129.95 monthly

## Speeds up to 30Mbps/1000kbps are available in selected areas of Melbourne and Sydney



Speed Test

http://www.speedtest.net/result/879951275.png


Ping Test

http://www.pingtest.net/result/20567568.png


Modem - Motorolla Surfboard SB5100


PC Specs

CPU - i7 920 D0 4.1ghz
RAM - 6gb Corsair trip chan
Video Card - EVGA GTX295
Sound Card - Creative sound blaster xi fi fatality
Case - Lian Li PC-80B

OS - Windows 7 Various tweaks to improve the net including some off here

Also tried fresh format incase i may have done sumthing wrong with worse results


So when i download say off a bigpond website which is a AU site im lucky to dl at 3 - 4mbps when i rang bigpond they told me i should be receiving 10mbps at least since its a 30mbps line


I had a technician out to take a look he couldnt work out why he said the signal is fine and the cables are fine


Downstream

Frequency 519000000 Hz Locked

Power Level 6 dBmV

"The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading "



If there is anything else you guys need to help me or more information please let me know i really want to get this sorted


Edit

I tried playing with the Channel ID and the Frequency of the modem these are the results i got from downloading the same file from the same place


id 1 501000000 = 3.2mbps
id 2 501000000 = 3.2mbps


id 1 507000000 = 3.7mbps
id 2 507000000 = 3.6mbps

id 1 513000000 = 2.8mbps
id 2 513000000 = 2.7mbps

id 1 519000000 = 3.6mbps
id 2 519000000 = 2.6mbps

[Vitale87]

bump for **** / dead forum that doesent reply

[YARDofSTUF]

Your speed test shows that you are getting your max speed. Not sure what you want.

[Sava700]

Your speed test shows that you are getting your max speed. Not sure what you want.

Yeah I agree with YOS here, just sounds like BigPond has uploading restrictions or just can't sustain the speeds your thinking you should get from them regardless of location.

[rufnredde]

[quote="Vitale87"]## Speeds up to 30Mbps/1000kbps are available in selected areas of Melbourne and Sydney


Speed Test



Ping Test




Okay maybe I am missing something here but it looks to me like your 5Mbps/120kbps over the rating that you have been promised if the speedtest you posted is yours.???

More Experienced Members, please explain it to me, if I am reading this incorrectly.

[Vitale87]

The whole point of the post was they promise 30 mbps download which is fair enough the line speed says 35mbps

But when i download from any site i only get 3 - 4 mbps i think i saw 5 mbps 1's in like 2 yrs and i wanted to know if i can acheive up to 30mbps or even higher than what im getting when i spoke to telstra they told me i should be getting 10mbps and its not on there side so it must be my pc

Which is why i asked is there anything i can check or do on my end to increase my dl speed

[Sava700]

The whole point of the post was they promise 30 mbps download which is fair enough the line speed says 35mbps

But when i download from any site i only get 3 - 4 mbps i think i saw 5 mbps 1's in like 2 yrs and i wanted to know if i can acheive up to 30mbps or even higher than what im getting when i spoke to telstra they told me i should be getting 10mbps and its not on there side so it must be my pc

Which is why i asked is there anything i can check or do on my end to increase my dl speed

Your never going to see that 30mbps speed... I'm on a 20/4 package and I've never EVER seen over 2mbps download... been very lucky to see anything over 400k upload either and that's with a 4mbps upload on the package I pay for. Conditions have to be perfect, close to server - server upload speeds to you to make that sort of download possible and even then you be the only one on it etc etc etc....

[YARDofSTUF]

The whole point of the post was they promise 30 mbps download which is fair enough the line speed says 35mbps

But when i download from any site i only get 3 - 4 mbps i think i saw 5 mbps 1's in like 2 yrs and i wanted to know if i can acheive up to 30mbps or even higher than what im getting when i spoke to telstra they told me i should be getting 10mbps and its not on there side so it must be my pc

Which is why i asked is there anything i can check or do on my end to increase my dl speed

Well 35mbps(megabits per second) is equal to about 4.3MB/s(megabytes per second) which is what browsers report in.

If however you realize this already, then the issue might be that the sites arent able to handle the load to deliver you that speed, or they maybe control it to keep it lower.

[Vitale87]

Okay it makes alot more sense now that you explained thank you for your time