help please

FuzzyDnkn · Post by **FuzzyDnkn** » Sun Nov 22, 2009 11:15 pm

I finally updated my OS to windows 7 ultimate 64-bit, i have an asus p5b motherboard. I just got 4 gigs of ram from my friend, they are all installed correctly, when i right click on computer and go to properties it says. Installed memory (RAM): 4.00 GB (2.94 GB usable)
Any ideas why all four arent useable?

TonyT · Post by **TonyT** » Mon Nov 23, 2009 7:56 am

Verify it's windows 7 ultimate 64-bit and not 32-bit.

mnosteele52 · Post by **mnosteele52** » Mon Nov 23, 2009 11:46 am

Make sure you have the latest BIOS for your motherboard.

Faust · Post by **Faust** » Mon Nov 23, 2009 12:32 pm

start->run->msinfo32

as mentioned, verify its x64, also check what it says under Installed, Total and Available physical memory. it sounds like its seeing 4GB and you have 2.9GB available (in running win7 pro, and under system properties where you were looking before, mine just says 4GB, no reference to useable) which is normal since there would be in your cazse 1.1GB occupied by programs/services.

*edit* occurred to me you may not have Run set to appear in the start menu. msinfo32 can also be run from command prompt under all programs->accessories

FuzzyDnkn · Post by **FuzzyDnkn** » Mon Nov 23, 2009 3:45 pm

did msinfo32

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JOSH-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1202, 3/27/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Josh-PC\Josh
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 2.94 GB
Available Physical Memory 2.08 GB
Total Virtual Memory 5.87 GB
Available Virtual Memory 4.93 GB
Page File Space 2.94 GB
Page File C:\pagefile.sys

Faust · Post by **Faust** » Mon Nov 23, 2009 4:01 pm

yeah, no reason you shouldnt be getting all 4 gigs.

check your BIOS and enable memory remapping. a quick search says it should be in the BIOS under Advanced>Chipset->Northbridge Chipset Configuration. if its not there, i would (as mnosteele recommended) update your BIOS.. which wouldnt hurt to do anyways if its out of date.

FuzzyDnkn · Post by **FuzzyDnkn** » Mon Nov 23, 2009 7:28 pm

I enabled memory remapping, and now im getting this in msinfo32

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JOSH-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1202, 3/27/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Josh-PC\Josh
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 3.11 GB
Total Virtual Memory 8.00 GB
Available Virtual Memory 7.03 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys

I havent updated my bios in awhile... not quite sure how to

Faust · Post by **Faust** » Mon Nov 23, 2009 8:05 pm

looks like youre all set if im not mistaken. youre Installed memory is still 4GB, but now your total physical memory has gone from 2.94 (before) up to 4GB, as it should be.

the Available physical memory is right. its whats left over after whatever apps/services you currently have running.

and, if youre not familiar or comfortable with BIOS flashing, i can only refer you to your user manual (im not familiar with that board). as long as youve got the memory thing fixed its not imperative you do it now. still would be a good idea, depending on the update history (should be able to see whats been changed with the BIOS revisions at the mfgr's site).

FuzzyDnkn · Post by **FuzzyDnkn** » Mon Nov 23, 2009 8:09 pm

I will look into updating, thank you for all the help

Faust · Post by **Faust** » Mon Nov 23, 2009 8:38 pm

FuzzyDnkn wrote:I will look into updating, thank you for all the help

no worries. thats how we roll out here

only thing i would offer would be to not interrupt the flash process, and make sure youre updating with the right firmware. aside from that its kinda easy and anticlimactic.