How much time till you found this problem?

Sava700 · Post by **Sava700** » Fri May 22, 2009 8:13 pm

http://www.kptv.com/video/19513766/index.html

Man do I think I'd avoid Geek squad after watching this... I'd never recommend them!

Humboldt · Post by **Humboldt** » Fri May 22, 2009 8:19 pm

$580 for a new drive?

CableDude · Post by **CableDude** » Fri May 22, 2009 8:22 pm

I'm glad I don't have to rely on someone to fix my computer problems.

Sava700 · Post by **Sava700** » Fri May 22, 2009 8:42 pm

Humboldt wrote:$580 for a new drive?

yeah I was like wow on that too... prob charge them 200$ for a 500Gig drive then 70$/hour for about 5hours work reloading it. Start with Vista Gold, install SP1 and then all updates from a 56k dialup connection.

CiscoKid · Post by **CiscoKid** » Fri May 22, 2009 9:37 pm

Is there a text version of the story? I have no audio...

RoundEye · Post by **RoundEye** » Fri May 22, 2009 9:48 pm

CiscoKid wrote:Is there a text version of the story? I have no audio...

Me either.

Roody · Post by **Roody** » Fri May 22, 2009 9:51 pm

I believe this is it.

http://www.kptv.com/technology/19514587/detail.html

RoundEye · Post by **RoundEye** » Fri May 22, 2009 10:47 pm

Roody wrote:I believe this is it.

http://www.kptv.com/technology/19514587/detail.html

Thanks, the video links drive me nuts. I can read fairly well and I don’t need my news spoon fed me.

CiscoKid · Post by **CiscoKid** » Fri May 22, 2009 10:58 pm

I haven't met very many good Geek Squad techs...more often then not, I get calls from people getting their machines back from them without being fixed

Mad_Haggis · Post by **Mad_Haggis** » Sun May 24, 2009 12:22 am

"Click here for the privacy policy, terms of use.
Click here for advertising information.
Portions: 2009, Internet Broadcasting Systems, Inc.

Yellow Pages"
?

Brk · Post by **Brk** » Sun May 24, 2009 1:06 am

More Geek Squad-related links from the Consumerist:

http://consumerist.com/search/geek%20squad/

Post by **YeOldeStonecat** » Sun May 24, 2009 9:57 am

We had a computer brought to use after Geek Squad failed attempts to fix it, it still had their "top secret" CD full of Geek Squad tools in the cd-rom.

In reality though, Geek Squad is widespread, high profile, so botched attempts at fixing get media profile such as this, because of their high profile. All in all, how well a computer is fixed is down to the individual who is fixing it, that person could be working anywhere at any local mom 'n pop shop.

ARS · Post by **ARS** » Sun May 24, 2009 11:49 am

Wise ol' Cat

I found a copy via online, and the curious cat that I am, checked it out-- Not my preference of tools

Shinobi · Post by **Shinobi** » Sun May 24, 2009 11:56 am

YeOldeStonecat wrote:We had a computer brought to use after Geek Squad failed attempts to fix it, it still had their "top secret" CD full of Geek Squad tools in the cd-rom.

In reality though, Geek Squad is widespread, high profile, so botched attempts at fixing get media profile such as this, because of their high profile. All in all, how well a computer is fixed is down to the individual who is fixing it, that person could be working anywhere at any local mom 'n pop shop.

The first thing these guys are trained to do, is to check ribbon cables and power cables. Sounds like this store was looking for a quick sale, and got caught. The thing is.. how many times has this sort of thing have happened
before?

mountainman · Post by **mountainman** » Sun May 24, 2009 2:31 pm

Sounds like the same scam and issues you have with getting a car fixed. A few bad apples at a company can ruin a reputation.

Get the internet. Try to be informed.

Post by **YeOldeStonecat** » Sun May 24, 2009 6:47 pm

Shinobi wrote:The first thing these guys are trained to do, is to check ribbon cables and power cables. Sounds like this store was looking for a quick sale, and got caught. The thing is.. how many times has this sort of thing have happened
before?

It's happened many times before Geek Squad was even around. Techs are just people...and the quality of people vary, no matter where you go.

<insert the current big chain computer store name of your choice here> just happens to be a huge chain, and get the publicity..good or bad.

CableDude · Post by **CableDude** » Sun May 24, 2009 7:24 pm

You guys should see the clueless tech I used to deal with. I had to tell him what to do most of the time.

Post by **YeOldeStonecat** » Sun May 24, 2009 7:28 pm

CableDude wrote:I had to tell him what to do most of the time.

Like...."Install Sophos Klingon edition NOW!!!" ?

ta' 'oH DaH

CableDude · Post by **CableDude** » Sun May 24, 2009 7:41 pm

YeOldeStonecat wrote:Like...."Install Sophos Klingon edition NOW!!!" ?

ta' 'oH DaH

He didn't know how to open a dell optiplex tower.