That damn router in Atlanta for Mediaone/at&t broadband

Azazel · Post by **Azazel** » Mon Oct 02, 2000 12:12 am

well I'm in the atlanta area and I was getting pings around 200ms during peak times yesterday thats not bad considering this past week all I got was 900ms pings in tribes. so no they haven't gotten it totally fixed but they added more bandwidth to help while they get it fixed

Azazel · Post by **Azazel** » Mon Oct 02, 2000 10:18 am

I sincerely hope this week will be the end of this horrible service that we have been recieving for their sake and ours as well.

iBringPain · Post by **iBringPain** » Mon Oct 02, 2000 11:08 am

pings are down to 84ms but its 11:10 am will have to see later in the day. Anyone know where I might obtain trace program?

Azazel · Post by **Azazel** » Mon Oct 02, 2000 11:29 am

iBringPain you can use Visual Route 5.0B by Fortel software, it's a good trace program....thats the one aldamon uses for the visual tracerts that he does

iBringPain · Post by **iBringPain** » Mon Oct 02, 2000 11:33 am

Do you have a url by chance?

Azazel · Post by **Azazel** » Mon Oct 02, 2000 11:43 am

I got it here
http://www.rocketdownload.com/Details/Util/visroute.htm

aldamon · Post by **aldamon** » Mon Oct 02, 2000 1:10 pm

Hey Azazel, I would appreciate it if you could send me that "patch" for VisualRoute as well.

aldamon@altavista.com

Hopefully I won't need the program anymore once RR fixes this fiasco, but I only have 13 days left on it.

Thanks!

BTW, I read this on USENET:

"Apparently the entire Charlotte NC area has had poor bandwidth every night and weekend for 3 months because of router 24.88.3.149 which is in a smaller city. They must be slamming all regional RR traffic through it. We're getting slower than 56k dialup! Numerous complaints to Roadrunner Charlotte and they say it's out of their hands and only the national Roadrunner people can fix it. But they claimed it would be fixed by now and it isn't. Now someone contacted city council and folks on our local Roadrunner newsgroup are emailing complaints to their person in charge of cable contracts. She says she is working to resolve the problem and has contacted the local manager of Time Warner, as well as filing a formal complaint with Time Warner."

Hmmmm, now I see why we have such a complex explanation in NC....I knew that RR wouldn't get off its ass until people filed an official complaint. This probably could have been resolved weeks ago...

[This message has been edited by aldamon (edited 10-02-2000).]

Azazel · Post by **Azazel** » Mon Oct 02, 2000 1:31 pm

no wonder....LOL
man that's to funny. RR needs a complaints sent to the city council and ppl incharge of the cable contracts to get their asses in gear...lol

oh yeah aldamon the "patch" is on it's way

Kip Patterson · Post by **Kip Patterson** » Mon Oct 02, 2000 3:34 pm

You guys are really getting a bad deal, and ought to be complaining. To make it the most effective, you might want to note a couple of pints:

1) The router in question is not very apt to be in Herndon, VA. There is no location listed for it in the database. Your traceroute programs are displaying the address of Roadrunner as their best guess.

2) The problem is not in a router. If you try traceroutes from some of the mirror sites that happen to come at it from another direction the response time is fine. The router is doing exactly what it is supposed to do - queue up the packets, which causes all the TCP/IP connections using that router to slow down to match the capacity of the circuit.

The problem is an overloaded circuit. There's only a few folks that actually own fiber - everybody else is dependant upon them for their connections. If you want to blame somebody, blame the Communication Wrokers of America - they're the ones that went on strike. No amount of complaining to local cable authorities is going to do anything but frustrate RR while they're sitting there waiting just like you.

Azazel · Post by **Azazel** » Mon Oct 02, 2000 4:22 pm

pretty good for this time of day considering that I got 300ms at this time last week

Merc · Post by **Merc** » Mon Oct 02, 2000 6:16 pm

Is it just me or am i getting my ping back l00k f00! the changed the router or something i am going through a different router SWEET!!!!

Merc · Post by **Merc** » Mon Oct 02, 2000 6:18 pm

I am going through 24.93.64.57 and getting 20ms

Merc · Post by **Merc** » Mon Oct 02, 2000 6:19 pm

**** to daboyz.org i have to go through that damn router it is 120ms for me aint bad for 6:20

aldamon · Post by **aldamon** » Mon Oct 02, 2000 6:19 pm

OMFG!!!!!!! Merc is right!!!! Azazel, VisualRoute yahoo.com...no more Herndon as of 6:15 PM EST!!

Azazel · Post by **Azazel** » Mon Oct 02, 2000 6:33 pm

can't do it right now guys I'm at college but if you can show you're tracerts that would be cool. I'll do when when I get back around 10pm.

Merc · Post by **Merc** » Mon Oct 02, 2000 6:36 pm

how bout i email them to you i dont feel like messing with the UBB code

Merc · Post by **Merc** » Mon Oct 02, 2000 6:41 pm

Heh i guess we cant win can we let me know if anyone has to go through 24.218.189.166 and if it is slow...ping lycos...i get 300ms

Azazel · Post by **Azazel** » Mon Oct 02, 2000 6:41 pm

ok my email is blachaze@mediaone.net

Azazel · Post by **Azazel** » Mon Oct 02, 2000 7:04 pm

update!!!!

Road Runner customers may experience slow browsing/latency outside of the Road Runner Network when visiting certain web sites, especially during peak usage times. The slow browsing is occurring in all of North Carolina, South Carolina and the Atlanta metropolitan area. We will be adding additional circuits in the coming days to alleviate this issue, starting with an OC3 that will provide a significant increase in bandwidth out of North Carolina and onto the Internet. Cable & Wireless is currently testing this circuit and it should be fully functional by this Friday, 10/6/00. We are still waiting for firm dates on other circuits from AT&T which will also increase bandwidth onto the Internet. We apologize for any inconvenience this may cause. Please check this page for daily updates on this issue.

there ya go guys :-)

Azazel · Post by **Azazel** » Mon Oct 02, 2000 7:06 pm

gotta love this T3 I'm on

, I wish I could hook this connection to my house ...lol

Azazel · Post by **Azazel** » Mon Oct 02, 2000 10:29 pm

as promised here is a tracert to yahoo.com

I see that our favorite router isn't there anymore yet still we get bad pings....not as bad as we used to though so that shows that they are trying at least.

Azazel · Post by **Azazel** » Tue Oct 03, 2000 12:09 am

here's a pic of a tracert that I did awhile ago to yahoo.com

[This message has been edited by Azazel (edited 10-02-2000).]

iBringPain · Post by **iBringPain** » Tue Oct 03, 2000 12:40 am

Thank you...anyone got a crack for this thing?

Azazel · Post by **Azazel** » Tue Oct 03, 2000 12:50 am

whats your email addy I'll hook u up

Azazel · Post by **Azazel** » Tue Oct 03, 2000 12:55 am

here's a tracert to this site

not to shabby but it is only 12:50pm I'll keep ya updated

aldamon · Post by **aldamon** » Tue Oct 03, 2000 9:00 am

Originally posted by Kip Patterson:
You guys are really getting a bad deal, and ought to be complaining. To make it the most effective, you might want to note a couple of pints:

1) The router in question is not very apt to be in Herndon, VA. There is no location listed for it in the database. Your traceroute programs are displaying the address of Roadrunner as their best guess.

2) The problem is not in a router. If you try traceroutes from some of the mirror sites that happen to come at it from another direction the response time is fine. The router is doing exactly what it is supposed to do - queue up the packets, which causes all the TCP/IP connections using that router to slow down to match the capacity of the circuit.

The problem is an overloaded circuit. There's only a few folks that actually own fiber - everybody else is dependant upon them for their connections. If you want to blame somebody, blame the Communication Wrokers of America - they're the ones that went on strike. No amount of complaining to local cable authorities is going to do anything but frustrate RR while they're sitting there waiting just like you.

Thanks for clarification Kip, but RR provides NETWORK STATUS PAGES so we can monitor NETWORK STATUS. This problem has been present for weeks yet RR posted no updates. Only after people "complained to local authorities" did RR seem interested in keeping its customer based truly informed about NETWORK STATUS.

I understand that RR is in a pickle, but for weeks I saw no status updates on their page, only more "sign up now" commercials so more people could dilute our precious bandwidth. It is frustrating situation that could have been handled better with a little more communication.

aldamon · Post by **aldamon** » Tue Oct 03, 2000 9:02 am

Originally posted by Azazel:
as promised here is a tracert to yahoo.com

I see that our favorite router isn't there anymore yet still we get bad pings....not as bad as we used to though so that shows that they are trying at least.

Hey Azazel, you might want to crop and JPEG your screenshots before posting....we are bandwidth starved you know

Kip Patterson · Post by **Kip Patterson** » Tue Oct 03, 2000 9:09 am

For aldamon:

Boy, are you right about the status pages. Here in Columbus the page is always out of date, and I'm never quite sure what language it is in. Not the English I know, that's for sure.

Time Warner is hosting a public meeting a week from tomorrow. Should be interesting.

aldamon · Post by **aldamon** » Tue Oct 03, 2000 2:01 pm

Originally posted by Kip Patterson:
For aldamon:

Boy, are you right about the status pages. Here in Columbus the page is always out of date, and I'm never quite sure what language it is in. Not the English I know, that's for sure.

Time Warner is hosting a public meeting a week from tomorrow. Should be interesting.

Keep us posted about what happens at the meeting. I'm interested in hearing what the suits have to say about RR's future since they obviously can't keep up with demand in a timely fashion.

Azazel · Post by **Azazel** » Tue Oct 03, 2000 3:45 pm

I know At&t can still use the RR network to shove it's mediaone ppl thru till like 2002 or something near that which is their deadline to decide that after mediaone is out of it's contract with road runner what to do as far as the network is concerned. I wonder if the mediaone ppl are gonna get shoved into at&t's @home network(that should be painfully interesting to watch) and will we get the same caps that their customers are currently getting their or will we get shoved back into the RR pipe which at&t can do by renting the lines from RR are we going to stay at the current caps that we are currently paying for and go thru RR's faulty network that makes 4 states in the south east share basically the same pipe therefore when something occurs it slows down everyone going through there. I well just somethings I have been pondering

.

30thAnnZ · Post by **30thAnnZ** » Tue Oct 03, 2000 4:44 pm

I quit working for RR over several things, but this was a main one... I got really tired of the BS over and over again. Don't get me wrong, I'm not a gamer, and this problem was little more than an inconvenience to me during times when I was rarely online anyway, but I got tired of the way the Tier 1 techs were treated over this.

In a nutshell, they really wouldn't (or couldn't actually, on the local level at least) tell us anything, and expected us to basically "say whatever" to the customer and just deal with it...

I didn't like that. I also didn't like the fact that when these problems first started popping up, we were told that they would be fixed "in two weeks" but not to tell the customers that. Those two weeks turned into four, then six, then eight.

I don't mind helping customers out with their problems, and I can understand the customers being upset over this, but I just couldn't deal with 99% of the customers being angry about something that I had no control over and that I was given absolutely no information about.

Once again, I didn't blame the customers. As a matter of fact I completely agreed with them.

It was just sorry. That's all. Sorry.

[This message has been edited by 30thAnnZ (edited 10-03-2000).]

Azazel · Post by **Azazel** » Tue Oct 03, 2000 7:31 pm

hey man I understand where you're coming from that's why I never get mad at tech support cause most of the time they don't know what's going on. I get pissed at the ppl that work on the networks and keep up with things with not informing us about the problems occuring. I mean if you are having a serious problem "state it from the beginning" don't just try to sugar coat it telling us it'll be fixed by this and this date cause when that date comes up and it's not fixed it's just going to light more fuel to the fire. I sympathize with ya and know that it's hard to go under the customer firing squad when you can't do anything to affect the problem. What I believe is those anti social network admins need to get someone to give the customers an update on the webpage(which not many companies do well) or let the techs know whats going on and tell let them inform the customers on the problem yes the customers will get angry but at least they aren't left in the blue.
well just my two cents on the situation.

aldamon · Post by **aldamon** » Tue Oct 03, 2000 7:53 pm

Gentlemen, it is 8:00 PM EST and life is GOOD in NC now. Tracert to yahoo:

Tracing route to www.yahoo.akadns.net [216.32.74.50]
over a maximum of 30 hops:

1 8 ms 8 ms 8 ms 10.25.18.1
2 7 ms 8 ms 8 ms 24.25.1.25
3 7 ms 10 ms 7 ms 24.93.64.97
4 20 ms 35 ms 18 ms 24.93.64.45
5 18 ms 21 ms 24 ms pos0-1.hrndva1-brt1.rr.com [24.128.6.2]
6 19 ms 23 ms 21 ms pos1-0.hrndva1-brt2.rr.com [24.218.188.186]
7 67 ms 68 ms 67 ms pos0-2.vinnva1-brt3.rr.com [24.218.188.158]
8 30 ms 32 ms 37 ms srp3-0.vinnva1-brt1.rr.com [24.218.189.166]
9 104 ms 103 ms 106 ms pos1-1.plalca1-brt3.rr.com [24.218.188.217]
10 104 ms 104 ms 104 ms srp3-0.plalca1-brt2.rr.com [24.218.189.197]
11 107 ms 106 ms 106 ms rr-px.paix.core.exodus.net [209.185.249.33]
12 106 ms 109 ms 111 ms bbr01-p2-0.sntc03.exodus.net [209.1.169.22]
13 108 ms 110 ms 107 ms bbr02-g3-0.sntc03.exodus.net [216.33.153.2]
14 95 ms 98 ms 99 ms bbr01-p2-0.stng01.exodus.net [209.1.169.166]
15 96 ms 98 ms 100 ms dcr04-g10-0.stng01.exodus.net [216.33.96.162]
16 101 ms 95 ms 96 ms csr22-ve241.stng01.exodus.net [216.33.98.11]
17 97 ms 99 ms 97 ms 216.35.210.122
18 98 ms 99 ms 98 ms www.yahoo.akadns.net [216.32.74.50]

Trace complete.

OH YEAH!!!!

Updated message from NC RR:

Internet Access: Road Runner customers may experience slow browsing/latency outside of the Road Runner Network when visiting certain web sites, especially during peak usage times. The slow browsing is occurring in all of North Carolina, South Carolina and the Atlanta metropolitan area. We are adding additional circuits to alleviate this issue, starting with an OC3 that will provide a significant increase in bandwidth exiting out of North Carolina and onto the Internet. Cable & Wireless is currently testing this circuit and we expect it to be fully functional by this Friday, 10/6/00. A DS3 circuit was installed in Charlotte, further alleviating the bandwidth crunch, thus providing more exit bandwidth to Raleigh area customers. We are also adding more circuits that will not only provide more bandwidth in the short term, they will ensure fast speed well into the foreseeable future. We apologize for any inconvenience this may cause. Please check this page for daily updates on this issue.

Things are going to get even better....

[This message has been edited by aldamon (edited 10-03-2000).]

Kip Patterson · Post by **Kip Patterson** » Tue Oct 03, 2000 8:15 pm

I can't resist pointing out the clarity with which someone at RR wrote that message.

Let me give you a comparison:

9/28/00 10:30am all roadrunner buisness customers in columbus were unable to access there email accounts, this was a intermittent problem due to equipment problems...#31525

One misspelled word, one comma splice, one incorrect word, 3 instances of missing capitalization.

Pardon the lecture, but these things count in the business world.

30thAnnZ · Post by **30thAnnZ** » Tue Oct 03, 2000 8:51 pm

Just to clarify my above post, I was upset at RR management, not the customers... I just re-read that and thought it came off the wrong way.

iBringPain · Post by **iBringPain** » Tue Oct 03, 2000 10:18 pm

Azazel pleae send the visual thing to

ibringpain@hotmail.com

Thank you

Azazel · Post by **Azazel** » Tue Oct 03, 2000 11:41 pm

ROFL kip....you sound like my english teacher

aldamon I'm happy that things are going good in your neck of the woods my connection seems a bit better but no real improvement like your's since the fixes are being done in NC

iBringPain you got mail!

Azazel · Post by **Azazel** » Wed Oct 04, 2000 12:20 am

LOL aldamon....yeah I know next time I'll compress :-)

Kip Patterson · Post by **Kip Patterson** » Wed Oct 04, 2000 7:07 am

English teacher wannabe, maybe. Just an engineer, but the grading system for our lab reports took off one letter grade for each misspelled word, comma splice, or us of "data" as singular. Made an english major out of you pretty quick.

64bit · Post by **64bit** » Wed Oct 04, 2000 8:20 am

Well I know how you guys down south feel. The phantom number 5 is 24.131.0.105 and anything through that thing well as you can see it drops everything. I have had this service for a year now and they always keep saying(mw.mediaone.net)the problem will be fixed in the coming weeks. Now they say they will not take on any new subcribers till the problem is fixed. YA RIGHT

p.s. hey Azazel can ya find it in your heart to send that "fix" this way. bigreasy@hotmail.com

[This message has been edited by 64bit (edited 10-04-2000).]

[This message has been edited by 64bit (edited 10-04-2000).]