Explain this

Brent · Post by **Brent** » Thu Feb 22, 2001 8:42 pm

From here at work on a T1 line with me being 10 Hops away from my Gateway on my @Home cable which is 24.7.111.1 I can ping it really good at 12-14ms

But at home on my home computer with the Gateway being the first hop I ping it bad anywhere from 50-400ms

AND even though I get really good pings to my Gateway from here at work, I then ping my computer DIRECTLY to it's IP and i get ms's in the hundreds!

So it sounds to me like there is a problem or slowness from the Gateway I am on through the neighborhood and to my computer at home

right?

Brent · Post by **Brent** » Thu Feb 22, 2001 8:43 pm

cause see when I ping out from Home i always get bad pings to everywhere because I'm going through my gateway first which i'm getting around 100ms or more out of as the first hop.......

Mr E · Post by **Mr E** » Thu Feb 22, 2001 8:55 pm

Yep, it looks like the connection between you and your gateway is slowing you down. Unfortunately, there's not much you can do about it besides telling the cable company about it or switch ISP's. It could also be that you have a weak or noisy signal coming into your cable modem. Your best bet is to inform your cable company about it and hopefully they'll do something about it within a year.

Brent · Post by **Brent** » Thu Feb 22, 2001 9:03 pm

haha, yeah I've of course informed them of this before

and i keep getting the same crap from them, "check your tcp/ip properties, restart your computer, make sure you are going through the proxy (which i know is a farse) blah blah blah"

they aren't very helpfull and unfortunetly there is no other choice of broadband isp in my area....

oh well, i'm gonna send em an email tonight with proof and see what they say.....

believe me guys I know how ya'll feel on these crappy ISP's and stuff, I'm using AT&T@Home btw.....

yay

Garrett67 · Post by **Garrett67** » Thu Feb 22, 2001 9:08 pm

I was reading something about this at pcpitstop yesterday, or something like it. Let me find it..... brb.

Garrett67 · Post by **Garrett67** » Thu Feb 22, 2001 9:13 pm

I don't know if this applies or not but it is interesting nonetheless. As I understand it its saying that if you get repetitive low pings or pings of 1000 then this applies.

From PCPitstop Support

Support
Administrator posted 07-12-2000 12:26 PM
--------------------------------------------------------------------------------
What does the RTT say about my baud rate?
There is no direct relationship between RTT (round-trip time) and BPS (bits
per second) or baud rate. The RTT as measured here says something about how
quickly a small packet can make it from your browser to a server site and
back, but says nothing about how much information a server site can send you
in a given period. A higher baud rate often does give lower RTTs, but two
different ISPs connected at the same baud rate can give you vastly different
RTT values.

Why are all the sites returning 1000 or 0?
Firewalls and proxy servers can sometimes interfere with the operation of
the Pinger Object. In some cases you may see all sites reporting
approximately the same excellent (<10 ms) round-trip time, which is actually
the response time of the proxy server; in other cases you may see all sites
reporting 1000 ms round-trip times, indicating that the firewall is not
passing ping packets.

My RTT values are all lousy. What can I do?
You can improve your connection. If you are using an older modem, you might
want to upgrade to a 56K modem, ISDN, xDSL, or a cable modem. ISPs (Internet
Service Providers) often give higher-speed connections better routing. If
you're already using a good modem, you might want to try another ISP. Most
will offer you a short free trial period.

Brent · Post by **Brent** » Thu Feb 22, 2001 9:23 pm

they aren't using a firewall, so that's not the problem....

Garrett67 · Post by **Garrett67** » Thu Feb 22, 2001 9:42 pm

perhaps its the cable running from your pc to your modem.
You go through it from home but not when you ping your IP from work.

Brent · Post by **Brent** » Thu Feb 22, 2001 9:56 pm

duh, i know that

it's not the cable....

it's somewhere between my house and the gateway.....

[ 02-22-2001: Message edited by: Brent ]

Kip Patterson · Post by **Kip Patterson** » Fri Feb 23, 2001 7:13 am

Do you have cable TV? It might be worthwhile to look for infiltration. Your cable company can tell you what channels to check. Unfortunately, you can be hurt by infiltration that is not even on your mode. It seems to me that, whatever the source, the problem is likely to be the upstream path from your modem to the CMTS. Is your upstream cap high enough that some other user could be impacting you by using a server?

Good luck, this sounds like a stinker.

Kip

Garrett67 · Post by **Garrett67** » Fri Feb 23, 2001 3:26 pm

duh, i know that
it's not the cable....

I know but sometimes people over look the obvious.

ConfusedAsHell · Post by **ConfusedAsHell** » Fri Feb 23, 2001 3:37 pm

Well, get this. I had the same exact prob as you Brent. I had the sam pings to my gateway. I have a friend who lives in Plano and he could ping my gateway better than I could! As a matter of fact...everyone of my friends could(except the ones on dialup). Even though the gateway pings were bad, the surfing and online gaming wasn't necessarily bad. The only thing that was bad with online gaming was the ping spikes. Well...this continued for about a year until they switched out my modem due to another unrelated issue. Well, guess what! The sporatic pings were due to my modem. When they replaced it, the pings were steady AND low. I don't know if this is your problem, but just an insight.

Brent · Post by **Brent** » Sat Feb 24, 2001 12:07 am

Well not in m neighborhood, our cap is 128kbps up

BUT the gateway i connect to hosts a LOT of people around here from different citys around me, some are DOCSIS some are Proprietary, I happen to be propriatary and we are capped at 128kbps up, but there are some people like my friend who is only 5 minutes away but technically in another city who can upload at 512kbps, and yet again I know someone who can upload at 768kbps

so while someone in my nighborhood can't effect speed much do to our slow 128kbps upload cap there still could be other people that go through the gateway running servers since there are more people that don't have the 128kbps cap then there are people that have it in my area.....

Buggyman · Post by **Buggyman** » Sat Feb 24, 2001 12:16 am

Mr. Brent!
I think the key word is Business and Home!
Cable ISP tends to make sure the Businesses have top notch stuff while we poor ole Homers are stuck with old leftovers.

wee96 · Post by **wee96** » Sun Feb 25, 2001 12:10 am

Brent, the problem is your on a Motorola Router. Ping times with these outdated routers are absolutely terrible. In the DOCSIS world (generally speaking btw) you'll never see above 20ms or so to your gateway even with a full node. It's all about the router and the quality of the modem (the cybersurfr's are terrible).

martialcomp · Post by **martialcomp** » Sun Feb 25, 2001 7:55 pm

Brent, I just performed an experiement. I pinged from Millennium (my normal OS that I experiment with on a regular basis, including various tweaks,Black Ice, etc.) and Whistler 2410. Whistler 2410 gives me 33 ms average to the gateway, my ME gives me 111 ms average to my gateway!! Crazy. It looks like I have hosed my ME. This has happened before and I just re-installed the OS. I am not saying your problem is the same. But, it is interesting.

HalfLifer · Post by **HalfLifer** » Sun Feb 25, 2001 7:59 pm

Back on Motorola:
Reply from 24.179.200.1: bytes=32 time=47ms TTL=255
Reply from 24.179.200.1: bytes=32 time=175ms TTL=255
Reply from 24.179.200.1: bytes=32 time=112ms TTL=255
Reply from 24.179.200.1: bytes=32 time=87ms TTL=255

Docsis:

Reply from 65.6.139.1: bytes=32 time=9ms TTL=255
Reply from 65.6.139.1: bytes=32 time=7ms TTL=255
Reply from 65.6.139.1: bytes=32 time=8ms TTL=255
Reply from 65.6.139.1: bytes=32 time=9ms TTL=255

Storm90 · Post by **Storm90** » Mon Feb 26, 2001 12:06 am

Brent mine was just as bad pinging the gate way. Till they switched my modem to DOCSIS compliant and ran all new drops. Now I get very low pings to the gateway around 7 to 8. They just installed docsis around here a year ago.This modem I have now goes to a compleley different router. When I had my old one and complained about the pings. They had told me it was due to their upgradeing at the time. They were useing different routers for the older modems. Which were not in good shape.So when they got to my area and updated me. You better believe I was happy.Just a thought It could be the problem. Or It could be almost anything. Modem, Lines, Their is no way as you know to check it out unless the provider is truthful whith you and willing to run a test on your modem or lines. GoodLuck!

[ 02-25-2001: Message edited by: Storm90 ]

martialcomp · Post by **martialcomp** » Tue Feb 27, 2001 6:27 pm

O.k. Brent, after re-installing ME on my primary hard drive, I am down to 37 ms average to the gateway. I will test it more tomorrow. So, it was either the patches I have installed or Black Ice Defender that was causing the problems. And, that was even after removing Black Ice Defender.

martialcomp · Post by **martialcomp** » Wed Feb 28, 2001 1:06 am

Brent, it is time to contact tech support and ask for a TC. If your system is functioning perfectly, you are not upping anything at the same time (Scour, Napster, ftp, etc.), you are connected directly to the modem and have a fresh install of your OS, then it is time for them to check the lines for RF interference, ingress/egress, water damage, etc. Maybe the line needs to be swept for egress/ingress? One more thing, I am running to more and more people that have bad Cat 5 cables. I have seen situations where the cat 5 had built up resistence and the signal was not going through correctly. Damage to the cable, walking on it, bending it, stapling it to wood studs, etc. All of these things damage the cable. I had a customer that was literally timing out over 50% of the time after a company installed Cat 5 and stapled it with a little too much pressure.

Brent · Post by **Brent** » Wed Feb 28, 2001 1:22 am

wow, thanks for all your responses guys

I think though that Wee nailed it, this system we are on now in my neighborhood (Motorola) is OLD old odl dol old old old, it's been here for at least 3 years, maybe longer, who knows. It's NOT docsis, that's for sure.

I heard rumor that October 2000 they were gonna start the switch over to DOCSIS, but here it is almost March 2001 and NOTHING, not a word, not an email, totally silent.

We are WAY over due for a DOCSIS change, we REALLY need it badly here.

Anybody who is reading this and is a high up tech with AT&T@Home convince them to change our system over to DOCSIS in Grand Prairie, TX Pronto!!!!