internet problems

pa1adin · Post by **pa1adin** » Wed Mar 28, 2001 6:06 pm

I have cable connection and my internet service provide is AT&T.My problem is if I go on the internet and browse the net for a while,then after a while I go to another site and it says connecting to site..... for about 30 seconds(this happens alot)and then it finally loads the website.Also if I'n playing a game online after a while it says I got disconnected.I've tried changing servers for cable and releasing and renewing my ip address and gateway.I've e-mailed the company and they replied to my saying to call technical support.I've tried that the past 3 days but they were either busy or closed.It would help if anyone here knew the answer to this problem.

glc1 · Post by **glc1** » Wed Mar 28, 2001 6:10 pm

Damn, who isn't having this problem?

Sorry, but I don't have any solutions for you at the moment. I've seen an increase of posting about this problem and there doesn't seem to be a definite solution.

richardc · Post by **richardc** » Wed Mar 28, 2001 9:14 pm

Which OS? Win Me?

pa1adin · Post by **pa1adin** » Wed Mar 28, 2001 11:31 pm

OS is win98 second edition

boricua021 · Post by **boricua021** » Thu Mar 29, 2001 5:09 pm

I've been having a problem with my connection for about a week now too. I'm trying to give them time to fix it if there is a problem without calling. But its starting to get real annoying. They might get a buzz soon. AT&T@HOME...

glc1 · Post by **glc1** » Thu Mar 29, 2001 5:25 pm

Originally posted by boricua021:
I've been having a problem with my connection for about a week now too. I'm trying to give them time to fix it if there is a problem without calling. But its starting to get real annoying. They might get a buzz soon. AT&T@HOME...

Don't wait. They aren't motivated until you harass them and it may not be an outage.

[ 03-29-2001: Message edited by: glc1 ]

HonestAbe · Post by **HonestAbe** » Fri Mar 30, 2001 3:41 am

Firstly does pressing the Refresh button load the page up? Sometimes the page doesn't come up quickly on the first attempt.

Assuming it still takes forever to load the page even after pressing Refresh, you might want to go to your Internet Options and unchecking any Auto-Script or Auto-Config detection or Proxy Server settings. Clear your Temporary Internet Files cache and delete your cookies.

After you do this and if your problem still persists then do one more test. Find out your gateway IP using winipcfg. Run a continuous ping on it: ping -t <gateway IP>. If you are dropping packets badly then that is the cause of the problem. If no packet loss then verify it again by rerunning the ping test with larger packets: ping -t -l 1400 <gateway IP>.

If none of the above helps then is it any website that causes this delay or only on particular sites? You might want to tinker with your browser's security level and reduce it to a lower level as this could be the problem.

Regards - Steve

barracuda · Post by **barracuda** » Fri Mar 30, 2001 6:09 am

Not having that problem.
Running on NEO road runner
The NEO stands for North East Ohio.
(not yet anyways)

Storm90 · Post by **Storm90** » Sun Apr 01, 2001 1:40 pm

Try rebuilding your explorer .Before calling them. I have seen the explorer cause this in win 98se. GoodLuck! Win 98se has a few bugs. You just have to work around them.