ST. LOUIS AREA PEOPLE w/@home

natb1 · Post by **natb1** » Sat Jan 13, 2001 3:25 am

I was wondering if there are any people in this area getting good service from AT&T@home?

Im on the other side of the river with AT&T and have ALWAYS suffered from PL, intermittant connections, and slow DLs.

In the evening (surprisingly) it is at its worse!

See my post in "PL-all of a sudden with@home etc.." Topic.

My problem is related to a node in Overland (St.Louis) (bb1-se5-0.ovrlnd1.mo.home.net )
.Is this node in your path?
You may need someone "outside" to check this path.

BUD · Post by **BUD** » Sat Jan 13, 2001 6:28 am

Here is what I posted on Thursday.

"I talked to the AT&T@home local supervisor for St. Charles today. He told me that they do have an overload going through Overland to Kansas City. He told me they need to put a second line in. He told me the name of the line but I can't remember it. He told me it will be about 2 weeks before it is installed.
I have sent at least 10 e-mails to AT&T about this ping problems with no results. I'm happy I know what is going on now.
C:\WINDOWS>tracert yahoo.com

Tracing route to yahoo.com [216.115.108.245]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.0.1
2 14 ms <10 ms 28 ms 10.78.7.1
3 28 ms 14 ms 41 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]
4 659 ms 673 ms 645 ms c1-se6-0.kscymo1.home.net [24.7.73.173]
5 659 ms 645 ms 646 ms c1-pos4-0.omahne1.home.net [24.7.64.145]
6 687 ms 673 ms 673 ms c1-pos1-0.desmia1.home.net [24.7.64.138]
7 672 ms 646 ms 686 ms c1-pos2-0.chcgil1.home.net [24.7.64.166]
8 659 ms 687 ms 618 ms c1-pos5-0.chcgil1.home.net [24.7.77.169]
9 631 ms 645 ms 632 ms 208.51.6.9
10 687 ms 700 ms 700 ms pos6-0-2488M.cr1.CHI1.gblx.net [208.49.59.205]
11 742 ms 700 ms 673 ms pos7-0-2488M.cr2.SNV.gblx.net [208.50.169.86]
12 700 ms 687 ms 687 ms ge1-0-1000M.hr8.SNV.gblx.net [206.132.254.41]
13 659 ms 659 ms 673 ms 208.178.22.58
14 659 ms 687 ms 673 ms img5.yahoo.com [216.115.108.245]

Trace complete."

natb1 · Post by **natb1** » Sun Jan 14, 2001 6:36 pm

Thanks for the reply BUD,

Ive had this prob for ever.

Your Trace route looks like something "MY PC" would have generated!!!!

I wish I could "broadcast" an e-mail to ALL @home users in my area.

A few complainers dont get much done.

Im not to optimistic about that "Two Week" quote you got though.

Simon · Post by **Simon** » Thu Jan 18, 2001 10:13 pm

<font face="Verdana, Arial" size="2">Originally posted by BUD:
Here is what I posted on Thursday.

"I talked to the AT&T@home local supervisor for St. Charles today. He told me that they do have an overload going through Overland to Kansas City. He told me they need to put a second line in. He told me the name of the line but I can't remember it. He told me it will be about 2 weeks before it is installed.
I have sent at least 10 e-mails to AT&T about this ping problems with no results. I'm happy I know what is going on now.
C:WINDOWS>tracert yahoo.com

Tracing route to yahoo.com [216.115.108.245]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.0.1
2 14 ms <10 ms 28 ms 10.78.7.1
3 28 ms 14 ms 41 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]
4 659 ms 673 ms 645 ms c1-se6-0.kscymo1.home.net [24.7.73.173]
5 659 ms 645 ms 646 ms c1-pos4-0.omahne1.home.net [24.7.64.145]
6 687 ms 673 ms 673 ms c1-pos1-0.desmia1.home.net [24.7.64.138]
7 672 ms 646 ms 686 ms c1-pos2-0.chcgil1.home.net [24.7.64.166]
8 659 ms 687 ms 618 ms c1-pos5-0.chcgil1.home.net [24.7.77.169]
9 631 ms 645 ms 632 ms 208.51.6.9
10 687 ms 700 ms 700 ms pos6-0-2488M.cr1.CHI1.gblx.net [208.49.59.205]
11 742 ms 700 ms 673 ms pos7-0-2488M.cr2.SNV.gblx.net [208.50.169.86]
12 700 ms 687 ms 687 ms ge1-0-1000M.hr8.SNV.gblx.net [206.132.254.41]
13 659 ms 659 ms 673 ms 208.178.22.58
14 659 ms 687 ms 673 ms img5.yahoo.com [216.115.108.245]

Trace complete."

</font>

Wow - what's the name and number for the @Home guy in St. Charles? I want to call him. Just got service today. Not bad at 10:30 AM after install - tonight so slow I can't even chat with them. Talk about a horror story see this tracert:
1/18/01 7:30PM CST

C:WINDOWS>tracert www

Tracing route to home-www.excite.com [199.172.146.81]
over a maximum of 30 hops:

1 11 ms 8 ms 9 ms 10.78.18.1
2 9 ms 8 ms 8 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]
3 869 ms 804 ms 819 ms c1-se6-0.kscymo1.home.net [24.7.73.173]
4 833 ms 811 ms 799 ms c1-pos4-0.omahne1.home.net [24.7.64.145]
5 836 ms 818 ms 809 ms c1-pos9-0.lnmtco1.home.net [24.7.65.146]
6 857 ms 872 ms 860 ms c1-pos3-0.snjsca1.home.net [24.7.65.141]
7 852 ms 835 ms 809 ms bb1-pos1-0.rwc1.sfba.home.net [24.7.74.118]
8 869 ms 851 ms 870 ms bfr-ge0-0.excite.com [24.7.70.34]
9 894 ms 861 ms 860 ms 192.168.249.12
10 983 ms 953 ms 921 ms 192.168.250.4
11 880 ms 898 ms 840 ms home-www.excite.com [199.172.146.81]

Trace complete.

Having worked with routers a bit recently I think the fe1 in the overland line means that they have a fast Ethernet (100Mbps) port on that router. No wonder it's so darn slow in the evenings. Happy this AM very sad tonight. Hope it really is 2 weeks or I'll be asking Verizon about DSL again VERY quickly.

Simon

@homesux · Post by **@homesux** » Fri Jan 19, 2001 8:36 am

I too go trough that hop. I'm sorry to report to you guys that you are all getting screwed, especially the new installs. @home has been aware of this problem since March 2000, that's when the problem first started. It is now 10 months later, and every @home tech I talk to, I call every night to complain, says that this is a high priority issue but there in no information available as to when it will be fixed. That's because they haven't started working on the issue yet. I have had the service for over a year I my house, but have been very dissatisfied with it since late March or early April. I keep holding out hope that @home pulls their thumbs out of their butts and uses them to pull cable, but I don't see that happening any time soon. I have reverted back to a dial up modem for gaming, and now only use the cable for downloads. Sad isn't it? You new installs should be able to sue for false advertising or something. Their commercials are all LIES.

[This message has been edited by @homesux (edited 01-19-2001).]

BUD · Post by **BUD** » Fri Jan 19, 2001 9:24 am

Simon,
From your tracert it looks like you are in the St. Charles area. Give me your email address and I will be happy to give you his name and phone #.

@homesux · Post by **@homesux** » Fri Jan 19, 2001 10:17 am

I would like his name and email too. I live in O'Fallon IL. but still go through the overland hop. The more people complain and demand refunds or credits the faster this will get fixed.

BUD · Post by **BUD** » Fri Jan 19, 2001 10:54 am

This man is not the person who you complain to and demand refunds or credits from. This is the person who sends out the trucks and tells them where to go. There has been times when I didn’t have block sync and I called the 888-262-6300 number and was told it will be two or three weeks before they could get someone out to me. I called this man and he would have someone come out that day or at least by the next day. There is no way I’m going to give his # out to someone who is going to complain and demand refunds from him. I will give his # out to people in the St. Charles area who want to ask him about the problem and be nice about it. The only reason I didn’t call him sooner and ask him about the problem was because I thought the problem was in Kansas City and he wouldn’t be able to do anything about it.

BUD · Post by **BUD** » Fri Jan 19, 2001 1:08 pm

Check your e-mail.

STV · Post by **STV** » Fri Jan 19, 2001 4:40 pm

Bud
I am a fellow StCharles person too.

I am going through the same hell.I dont even get online after 6:00 pm cause its sooo slooowww,and forget gamming!
I would apreciate that guys # allso.
Thnx

------------------
speed,low ping,and constant connections.....well I can dream can't I

STV · Post by **STV** » Fri Jan 19, 2001 4:43 pm

Bud
I did a trac and my first hop is different from yous.I wonder why?

Tracing route to octal.gamestorm.com [216.133.73.199]

over a maximum of 30 hops:

1 10 ms 12 ms 8 ms 10.78.7.1

2 9 ms 10 ms 14 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]

3 50 ms 58 ms 66 ms c1-se6-0.kscymo1.home.net [24.7.73.173]

4 93 ms 98 ms 113 ms c1-pos4-0.omahne1.home.net [24.7.64.145]

5 50 ms 48 ms 48 ms c1-pos1-0.desmia1.home.net [24.7.64.138]

6 67 ms 67 ms 76 ms c1-pos2-0.chcgil1.home.net [24.7.64.166]

7 51 ms 48 ms 52 ms c1-pos5-0.chcgil1.home.net [24.7.77.169]

8 77 ms 86 ms 93 ms ATM3-0.BR2.CHI2.ALTER.NET [137.39.52.105]

9 77 ms 68 ms 97 ms 0.so-5-1-0.XL2.CHI2.ALTER.NET [152.63.67.246]

10 66 ms 59 ms 61 ms 0.so-7-0-0.XR2.CHI2.ALTER.NET [152.63.67.134]

11 80 ms 80 ms 77 ms 192.at-1-1-0.TR2.CHI4.ALTER.NET [152.63.64.238]

12 113 ms 106 ms 126 ms 106.at-6-1-0.TR2.DCA6.ALTER.NET [146.188.142.46]

13 115 ms 127 ms 126 ms 286.at-5-0-0.XR2.TCO1.ALTER.NET [152.63.34.37]

14 109 ms 108 ms 121 ms 192.ATM6-0.GW6.TCO1.ALTER.NET [152.63.37.57]

15 118 ms 104 ms 88 ms kesmai-gw.customer.ALTER.NET [157.130.35.242]

16 * * kesmai-gw.customer.ALTER.NET [157.130.35.242] reports: Destination net unreachable.

Trace complete.

------------------
speed,low ping,and constant connections.....well I can dream can't I

STV · Post by **STV** » Fri Jan 19, 2001 4:46 pm

Here is a PM tracert

Tracing route to octal.gamestorm.com [216.133.73.199]

over a maximum of 30 hops:

1 26 ms 28 ms 17 ms 10.78.7.1

2 9 ms 10 ms 10 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]

3 799 ms 805 ms 825 ms c1-se6-0.kscymo1.home.net [24.7.73.173]

4 810 ms 785 ms 792 ms c1-pos4-0.omahne1.home.net [24.7.64.145]

5 856 ms 886 ms 850 ms c1-pos1-0.desmia1.home.net [24.7.64.138]

6 838 ms 808 ms 815 ms c1-pos2-0.chcgil1.home.net [24.7.64.166]

7 790 ms 785 ms 801 ms c1-pos5-0.chcgil1.home.net [24.7.77.169]

8 800 ms 789 ms 758 ms ATM3-0.BR2.CHI2.ALTER.NET [137.39.52.105]

9 723 ms 718 ms 742 ms 0.so-5-1-0.XL2.CHI2.ALTER.NET [152.63.67.246]

10 749 ms 764 ms 765 ms 0.so-7-0-0.XR2.CHI2.ALTER.NET [152.63.67.134]

11 794 ms 762 ms 807 ms 292.ATM3-0.TR2.CHI4.ALTER.NET [152.63.64.234]

12 847 ms 835 ms 818 ms 106.at-6-1-0.TR2.DCA6.ALTER.NET [146.188.142.46]

13 840 ms 840 ms 856 ms 286.at-5-0-0.XR2.TCO1.ALTER.NET [152.63.34.37]

14 843 ms 834 ms 786 ms 192.ATM6-0.GW6.TCO1.ALTER.NET [152.63.37.57]

15 801 ms 823 ms 831 ms kesmai-gw.customer.ALTER.NET [157.130.35.242]

16 * kesmai-gw.customer.ALTER.NET [157.130.35.242] reports: Destination net unreachable.

Trace complete.

------------------
speed,low ping,and constant connections.....well I can dream can't I

STV · Post by **STV** » Fri Jan 19, 2001 4:51 pm

Hey
Do you guys in the StLouis area get randum diconnects in the PM hours?I do somtimes.
They only last fr about 20 to 30 seconds and then I'm back up?
The strange thing is,my modem never looses sync(all the lights stay green)?

@homesux · Post by **@homesux** » Fri Jan 19, 2001 9:30 pm

Yes I get those as well, about 8-15 a night. Except mine last for 2-2.5 min per disconnect.

C:>tracert www

Tracing route to home-www.excite.com [199.172.146.81]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms 10.86.193.1
2 20 ms 10 ms 10 ms r1-fe1-0-100bt.belvil1.il.home.net [24.14.191.16
1]
3 10 ms 10 ms 10 ms 10.83.192.25
4 530 ms 531 ms 521 ms c1-se6-0.kscymo1.home.net [24.7.73.173]
5 520 ms 491 ms 501 ms c1-pos4-0.omahne1.home.net [24.7.64.145]
6 461 ms 471 ms 460 ms c1-pos9-0.lnmtco1.home.net [24.7.65.146]
7 501 ms 541 ms 551 ms c1-pos3-0.snjsca1.home.net [24.7.65.141]
8 501 ms 501 ms 490 ms bb1-pos1-0.rwc1.sfba.home.net [24.7.74.118]
9 471 ms 440 ms 451 ms bfr-ge0-0.excite.com [24.7.70.34]
10 471 ms 480 ms 491 ms 192.168.249.11
11 551 ms 561 ms 581 ms 192.168.251.4
12 541 ms 551 ms 581 ms home-www.excite.com [199.172.146.81]

Trace complete.

woohoo look at the "Lightening Fast" connection!

BUD · Post by **BUD** » Fri Jan 19, 2001 9:41 pm

I get disconnected in the mornings also.

Check your e-mail STV.

STV · Post by **STV** » Fri Jan 19, 2001 11:04 pm

Thnx Bud,I'll let ya know what he said.

------------------
speed,low ping,and constant connections.....well I can dream can't I

@homesux · Post by **@homesux** » Sat Jan 20, 2001 12:45 am

Calm down Chief, I didn't mean to call him and demand refunds/credits. Call the 888 number or do the web chat for that. Now go unbunch yout panties.

I just want to get some kind of idea as to when this is going to be resolved. The 888 and web chat techs are clueless that the problem even exists until you have them do a tracert to you PC or Router in my case. I just wish other people in our area would call and complain instead of just accepting the piss poor service. Damn I wish DSL would hurry up and get here!

Simon · Post by **Simon** » Sun Jan 21, 2001 12:18 am

I think I'll plan on an e-mail complaint a day.

But it would be nice to have a tech give an honest answer about when they might fix the problem. (Bud I sent you an e-mail) Perhaps I can get my company to sell them an OC48 from St. Louis to KC!! :-)

The e-mail folks did send a response to my first message saying that XXXX "has been created to alert system engineers of this issue". I'm running a batch job to PING and TRACERT to www every 30 minutes 24 hours a day. I plan to send them my daily PING and TRACERT logs each day. I may have got free install and 2 months free service but they can start their free service period from when the service works as advertized not now. I'll see what happens!

Looks like great service between 1AM and 7 AM. If I only didn't have to sleep.

Mach5 · Post by **Mach5** » Sun Jan 21, 2001 12:48 am

I'm also in St. Charles here are my tracert
to yahoo:

C:\WINDOWS\Desktop>tracert yahoo.com

Tracing route to yahoo.com [216.115.108.243]
over a maximum of 30 hops:

1 13 ms 14 ms 14 ms 10.78.5.1
2 13 ms 55 ms 55 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]
3 522 ms 494 ms 440 ms c1-se6-0.kscymo1.home.net [24.7.73.173]
4 453 ms 577 ms 439 ms c1-pos4-0.omahne1.home.net [24.7.64.145]
5 467 ms 453 ms 646 ms c1-pos1-0.desmia1.home.net [24.7.64.138]
6 522 ms 508 ms 522 ms c1-pos2-0.chcgil1.home.net [24.7.64.166]
7 508 ms 481 ms 481 ms c1-pos5-0.chcgil1.home.net [24.7.77.169]
8 494 ms 577 ms 494 ms 208.51.6.9
9 535 ms 522 ms 618 ms pos6-0-2488M.cr1.CHI1.gblx.net [208.49.59.205]
10 577 ms 727 ms 660 ms pos7-0-2488M.cr2.SNV.gblx.net [208.50.169.86]
11 645 ms 659 ms 618 ms ge1-0-1000M.hr8.SNV.gblx.net [206.132.254.41]
12 577 ms 549 ms 673 ms 208.178.22.58
13 521 ms 605 ms 549 ms img3.yahoo.com [216.115.108.243]

Trace complete.

Here is to Excite.com

C:\WINDOWS\Desktop>tracert www.excite.com

Tracing route to www.excite.com [199.172.146.99]
over a maximum of 30 hops:

1 14 ms <10 ms 13 ms 10.78.5.1
2 28 ms 41 ms <10 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]
3 536 ms 494 ms 508 ms c1-se6-0.kscymo1.home.net [24.7.73.173]
4 535 ms 550 ms 535 ms c1-pos4-0.omahne1.home.net [24.7.64.145]
5 536 ms 577 ms 563 ms c1-pos9-0.lnmtco1.home.net [24.7.65.146]
6 604 ms 618 ms 783 ms c1-pos3-0.snjsca1.home.net [24.7.65.141]
7 618 ms 618 ms 604 ms bb1-pos1-0.rwc1.sfba.home.net [24.7.74.118]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * bfr-ge0-0.excite.com [24.7.70.34] reports: Destination n
et unreachable.

Trace complete.

SLOW !!!!!!!!!!!!!

Simon · Post by **Simon** » Wed Jan 24, 2001 11:33 pm

St. Charles/Overland MO Update

I managed to speak with the contact Buddy gave me. Things should get better as of Feb 1 for everyone going through that Overland MO POP. The upgrade plans are:

1. As of Feb 1 a second DS3 (aka T3) 45Mbps line will be operational between Overland and KC. That should help a lot but may only halve the problem - will have to see

2. By end of Feb a DS3 will be run from the ST. Peters head and that should become a POP like Overland. I guess then they'll move all St. Charles people onto that POP and we won't go through Overland at all.

3. In the 3rd or 4th quarter of this year they will have an OC48 (Optical 2.5 Gbps) link between Overland and KC. That's the equivalent of 48 DS3's!!! AT that time everyone may get put back to Overland but with an OC48 who cares - plenty of room on that size link.

Just have to hope this all transpires. Seemed a very nice guy and as he as the same service we do (i.e. it sucks) he knows exactly what we are unhappy about. He was also very responsive - called back with 15 minutes.

Surprisingly I haven't had a response to my e-mail checking on the ticket they opened and providing them with my first 4 days of logs! I guess I'll give them a bit longer to respond and then send them some more logs.

Let's hope that DS3 gets turned up within a week as was said.

theINSPECTOR · Post by **theINSPECTOR** » Thu Jan 25, 2001 1:50 am

Hmmmmm....I signed up to have @home installed next week....did I make a mistake? Any suggestions on which modem to ask for? Any will ICS work ok or should I go with a router. I'd appreciate any suggestions....

Simon · Post by **Simon** » Thu Jan 25, 2001 10:05 am

If you use the system at the time you posted your message you'll love it:-)

Unless they really do add bandwidth as they say you are going to you'll hate it or at least be very disappointed. Evening use really is barely over 56K modem speeds. Really bad evenings it's frankly unusable. However, during the earlier hours I have (happens to be about 6:30 AM for me) I have done speeds tests and today got 1.8Mbps downloads. That's way over the basic DSL 768 DL speed assuming DSL is available. Verizon can give me DSL but not ISP service so I won't do that coz I'm not having 2 companies involved to blame each other when things don't work. Other times of the day, 10:30 after my install, I was seeing 15/16 times faster than 56K.

If you've got the free install and 2 months free service I guess you have nothing to loose in trying it.

They gave me a Motorola SB3100 which seems pretty new - don't think you get a choice. I'd suggest you ask them to use a NIC rather than USB network interface. I provided my own to make sure they didn't do the USB and I didn't have to pay $24.95 for one of theirs.

I prefer the router solution to software. For $120 you have a hardware firewall plus a 10/100 switch. Not sure if you network but those $20 10/100 NICs are great for moving stuff around on your local machines and it really is about 10 times as fast. The switch makes a big difference. I personally have the SMC Barricade 4 port. Just make sure you read the @home appendix in the back of the PDF manual otherwise you'll never get it to work. There's a specific setup for @home.

There's probably nothing wrong with using ICS - I did with my dial up. It shows you completely blocked at the test sights. I just prefer the h/w solution with an always on link and getting the 10/100 switch as a bonus help my local LAN setup. I've already had "visitors" to my system in addition to the @home daily scans but 4 security sites I've used found no vunerabilities at all. Juts one port showing closed on Shields Up at grc.com

See what happens but I would NOT cancel your existing ISP just yet. I still have my dial up and second phone line for now!

[This message has been edited by Simon (edited 01-25-2001).]

[This message has been edited by Simon (edited 01-25-2001).]

dbackschies · Post by **dbackschies** » Thu Jan 25, 2001 3:17 pm

Greetings All!

I wish to jump on this bandwagon. I'm in St. Peters and am getting tired of not being able to use my cable modem in the evening hours.

Bud - I too would like the contact information you mentioned for the guy in St. Charles. I promise to be nice.

I would agree that enough calls might speed the process up a bit.

Thanks!

theINSPECTOR · Post by **theINSPECTOR** » Mon Jan 29, 2001 4:08 pm

Thanks much for the help, Simon. I am networked throughout the office/home for 2 desktops and a laptop and the D-Link Router reviewed on this site is "in the mail".(I have a D-Link 10/100 network already) Primary Network (or whoever they are this week) has done me justice so far and I'll keep them for the rest of the month anyway. @home are coming to install on Monday and I'll post any problems/concerns pronto. thanks again for the help.

@homesux · Post by **@homesux** » Thu Feb 01, 2001 8:16 am

So haw many of you, the users that go through the Overland to Kansas City hop, are actually expecting the circuit to be upgraded today? I know I aint gonna hold my breath, but I do hope they get it fixed soon!

Chris_Err · Post by **Chris_Err** » Thu Feb 01, 2001 1:54 pm

Hello. I'm across the river in WoodRiver,Illinois. I'm not going thru Overlands hop or dont see it on trace route. But i do go thru the one in Kscymo.1 Getting pretty much the same results as most are. Been calling @home techs since Nov. and getting nothing done. Never answer questions I ask. Just get there standard answer to anything I ask." WE understand that it can be frustrating when your AT&T Cable Internet service dose not seem to be operating to standard. There are a number of possible causes for a reduction in download times and Web-page access rates" Also was told the would not send out a tech to check things out. So I'm gonna be reading to see how things progress. Thanks in advance

@homesux · Post by **@homesux** » Thu Feb 01, 2001 2:20 pm

Well this looks like it could be promising. I have never seen anything on the outage board before, even when they were having problems.

Service Interruptions
The following service interruptions are known in your area. Repairs have already begun to resolve these issues.

Type of Interruption Resolution Status
Network In Area Down In Progress

DHCP Server Scheduled Maintenance Projected to begin 2/2/01 2:00:00 AM and end 2/2/01 4:00:00 AM

@homesux · Post by **@homesux** » Thu Feb 01, 2001 6:54 pm

Well as I expected @home falls flat on their face again!

The Feb. 1st time frame thats Simon posted has came ans went. My pings are alreadt in the 700's and climbing as more and more users connect. Matbe the DHCP updates tonight will help out, but I still aint gonna hold my breath.

STV · Post by **STV** » Thu Feb 01, 2001 7:55 pm

Yea
I was hopeing that when I got home tonight,I'd see pings of 20,s 30,s or even lo 100,s ,but no!!!! 700 to 800

STV · Post by **STV** » Fri Feb 02, 2001 10:58 pm

You can see what this upgrade did for me

Tracing route to nblbv1.dmz.home.net [199.172.150.102]

over a maximum of 30 hops:

1 60 ms 12 ms 39 ms 10.78.7.1

2 10 ms 32 ms 9 ms bb1-fe1-0.ovrlnd1.mo.home.net [24.8.86.1]

3 799 ms 832 ms 852 ms c1-se6-0.kscymo1.home.net [24.7.73.173]

4 827 ms 860 ms 809 ms c1-pos4-0.omahne1.home.net [24.7.64.145]

5 794 ms 803 ms 822 ms c1-pos9-0.lnmtco1.home.net [24.7.65.146]

6 848 ms 848 ms 822 ms c1-pos3-0.snjsca1.home.net [24.7.65.141]

7 870 ms 861 ms 832 ms bb1-pos1-0.rwc1.sfba.home.net [24.7.74.118]

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * bfr-ge0-0.excite.com [24.7.70.34] reports: Destination net unreachable.

Trace complete.

Chris_Err · Post by **Chris_Err** » Sat Feb 03, 2001 1:09 am

That looks like mine @ home is a freakin joke

@homesux · Post by **@homesux** » Tue Feb 06, 2001 8:47 am

Yes @home does suck, at least in this area. The networl upgrades that were supposed to help the speed issues, didn't. Just another failure you can add to the list of many for @home. I can not say I am supprised though. I have given them until this friday, Feb. 9th 2000, to resolve the issues or I am going back to dial up. Hell I couldn't even download the @home 2000 software last night any faster than 0.6kps ans was getting 99% packet loss. I know with dial up I will at least hit 3-7kps. So much for lightening fast internet from @home.

Chris_Err · Post by **Chris_Err** » Tue Feb 06, 2001 11:10 am

Well I'm not giving them anymore of my money till its right 24/7

I hope they try and turn me off, I got all them E-Mails say yes there is a problem in your area,"Its our top priority to get it up to standards". See what happens. Not paying no more.

Roger3554 · Post by **Roger3554** » Wed Feb 07, 2001 10:12 am

Does anyone know if the upgrade planned for 2/1/01 actually occurred? I haven't been able to get on @Home for the past two days so I can't check the performance.

I got my @Home service installed about a week ago and like most of you I'm terribly disappointed with the congestion in the evenings and weekends. I am willing to join the e-mail effort if someone would send me the e-mail address of an AT&T @Home person who might actually care about our problems. (I promise not to send any flame e-mails, but I would at least like them to realize how many people are unhappy with their service.)

@homesux · Post by **@homesux** » Wed Feb 07, 2001 11:13 am

When I got home from the Gym last night I just about had a heart attack! I was getting 150ms pings to the ultima online server that I play on! So I started macroing my chars to build their skill while i went to eat, I was also running a cont. ping to the UO server. When I got back my pings were in the 800ms plus range again. So to answer your question about the upgrades, NO. If they did do any upgrades it didn't make I damn bit of difference. The service is still slower than falling tree sap in winter.

[ 02-07-2001: Message edited by: @homesux ]

theINSPECTOR · Post by **theINSPECTOR** » Thu Feb 08, 2001 10:01 pm

Well, back on dial up again.....can't get through on @home, so back to plan B. The contractor/installer told me "not to believe a word they say" about upgrading the headends or lines. The Overland hop will "continue to be a problem until enough subscribers are on to make it economically feasible" I guess we're trapped like rats.....
On the good side....I've been getting some awesome download speeds when I get on early in the morning. Too bad I'm a night owl......

STV · Post by **STV** » Fri Feb 09, 2001 5:41 pm

Inspector
I was not able to connect either,but I called tech support and they set my up static.
I've been on ever since.

theINSPECTOR · Post by **theINSPECTOR** » Fri Feb 09, 2001 11:23 pm

YOW.....what a friggin nightmare. I couldn't get on all day, cable light was blinking. Tried and coundn't release and renew my IP. Pulled the card....no luck. Finally wiped and reinstalled the whole network setup and SHAZAM!..... Didn't need to call tech supp due to all the awesome info on the Speedguide....just mucked it thru with grim determination.

Thanks again to the whole crowd.

theINSPECTOR · Post by **theINSPECTOR** » Fri Feb 09, 2001 11:27 pm

YOW.....what a friggin nightmare. I couldn't get on all day, cable light was blinking. Tried and coundn't release and renew my IP. Pulled the card....no luck. Finally wiped and reinstalled the whole network setup and SHAZAM!..... Didn't need to call tech supp due to all the awesome info on the Speedguide....just mucked it thru with grim determination.

Thanks again to the whole crowd.

Roger3554 · Post by **Roger3554** » Mon Feb 12, 2001 11:19 am

What kind of upstream speeds are you guys seeing? I've checked mine several times at different times of day. My upload speeds range from about 30Kbits/sec to 48Kbits/sec (using [url=http://www.thebandwidthplace.com).]www.thebandwidthplace.com).[/url] Ugh, not much faster than my 28.8K dial up. Even early in the morning when my download speed is excellent the upload is still less than 50K. I was assuming @Home would cap the upload around 128Kbps so this seems terribly slow. Are these speeds typical or do I maybe have a problem that is holding back my upstream transfers?