C&C Generals Prob
C&C Generals Prob
I'm having a problem with C&C Generals. The file Textures.big got corrupted somehow on CD #2 and it won't extract. If anyone is willing to send me this file I'll make them an account on my FTP so they can upload it to me. Thanks.
Asus A7N8X-DLX/Athlon XP 2500+@3200+/1GB Geil PC3200/Power-Color 9600 Pro/Audigy LS/WD 120GB SATA/Enermax Case/Antec 480W TrueBlue
I already tried manually extracting it and copying it to my HDD. I don't understand how it could happen either. I made a post about it here.
I've been back and forth with EA a couple of times. They gave up on me and they want me to send my copy in for a replacement. Of course I have to have the receipt. Who keeps software receipts for a year? Retailers won't take opened software back. Anyway, I figure if someone will just give me the file I'll be good to go.
I've been back and forth with EA a couple of times. They gave up on me and they want me to send my copy in for a replacement. Of course I have to have the receipt. Who keeps software receipts for a year? Retailers won't take opened software back. Anyway, I figure if someone will just give me the file I'll be good to go.
Asus A7N8X-DLX/Athlon XP 2500+@3200+/1GB Geil PC3200/Power-Color 9600 Pro/Audigy LS/WD 120GB SATA/Enermax Case/Antec 480W TrueBlue
Upon installation of C&C Generals there is an error installing Textures.big. ...
Discussion Thread
Response (Box Alex I.) 09/05/2004 12:11 PM
If this is the case, you can contact our warranty department at to exchange your disk for a new one. To replace your software you will need a sales receipt dated within the 90-day warranty period. Electronic Arts warrants its software to the original purchaser that Electronic Arts' software is free from defects for a period of 90-days as stated in the manual. If the disk has been misused or the 90-day warranty has passed, then a fee will be assessed to replace the software.
FEES:
* Floppy Disk and PC-CD products: $7.50
* Deluxe and Studio products (i.e. Deluxe Paint, Studio 32, etc.): $7.50 per disk
* Sega Genesis cartridges: $20.00
* PS2, Xbox, Gamecube, PlayStation, Saturn, Sega CD & 3DO products: $15.00
* Super NES & Nintendo 64 cartridges: $30.00
ADDRESS:
EA Customer Warranty
P. O. Box 9025
Redwood City, CA 94065-9025
Warranty #: (650) 628-1900
Warranty emails; cswarranty@ea.com
Please send the disk, a brief note describing the defect and a sales receipt dated within the 90-day warranty. If a fee is applicable, please include a check or money order for the corresponding amount to replace the disk.
Customer 09/04/2004 05:35 PM
I get a cyclic redundancy error when it tries to copy Data2.cab from CD #2. Still not working. Any more suggestions?
Response (Box Alex I.) 09/04/2004 12:17 PM
Hello,
Thank you for contacting EA technical support. I am sorry that you are having difficulty.
Here are some tips to help get past the CD ROM trouble you are having. Please try these one at a time, and then try loading the game after each step. If the same issue (or an additional issue) occurs, proceed to the next step.
Try going to http://support.microsoft.com/default.as ... -us;228985
Follow all the steps that you can *do not follow the step regarding Nuts and Bolts if you do not have this program installed* to try and resolve the issue.
To resolve this problem, we can try to copy the contents of the CDs to a folder on your hard disk, and then run Setup from this folder. To do this, follow these steps:
1. On your desktop, Right Click and select New.
2. On the New menu, click Folder.
3. Type a name for the new folder, and then press ENTER. For example, type Gametmp.
4. Insert the Game CD1 into your CD-ROM or DVD-ROM drive. Hold down SHIFT as you insert the CD to prevent Setup from starting automatically.
5. Double click on the My Computer Icon, right-click the CD-ROM or DVD-ROM drive that contains the CD, and then click Explore.
6. Click on the Edit menu at the top of this window and choose Select All.
7. Click on the Edit menu at the top of this window and select Copy.
8. Right-click the folder that you created ( Gametmp ) in step 3, and then click Paste.
9. Follow steps 5 through 9 again for CD 2. *If you are prompted to overwrite and files, choose yes to all.
10. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click Setup.exe in the folder that you created ( Gametmp ) in step 3 to start Windows Installer and Game Setup.
11. Follow the on-screen instructions to complete the Game installation.
If this is the case, you can contact our warranty department at to exchange your disk for a new one. To replace your software you will need a sales receipt dated within the 90-day warranty period. Electronic Arts warrants its software to the original purchaser that Electronic Arts' software is free from defects for a period of 90-days as stated in the manual. If the disk has been misused or the 90-day warranty has passed, then a fee will be assessed to replace the software.
FEES:
* Floppy Disk and PC-CD products: $7.50
* Deluxe and Studio products (i.e. Deluxe Paint, Studio 32, etc.): $7.50 per disk
* Sega Genesis cartridges: $20.00
* PS2, Xbox, Gamecube, PlayStation, Saturn, Sega CD & 3DO products: $15.00
* Super NES & Nintendo 64 cartridges: $30.00
ADDRESS:
EA Customer Warranty
P. O. Box 9025
Redwood City, CA 94065-9025
Warranty #: (650) 628-1900
Warranty emails; cswarranty@ea.com
Please send the disk, a brief note describing the defect and a sales receipt dated within the 90-day warranty. If a fee is applicable, please include a check or money order for the corresponding amount to replace the disk.
Customer 09/03/2004 08:37 PM
Upon installation of C&C Generals there is an error installing Textures.big. The file is 333MB, but it only installs up to 42MB and crashes. It asks me to verify the file exists and that I can access it. Then I click retry and it does the same thing all over again. I've tried manually extracting the file to the installation folder, and that doesn't work either. This CD has worked fine before. I haven't used it in about 6 months, and it hasn't been exposed to any hot/cold or extreme conditions. What can be done to correct this problem?
Auto-Response 09/03/2004 08:37 PM
IMPORTANT!
Before you finish submitting your question, please make sure that you have attached your hardware information to help us resolve your answer quickly. If your hardware information is not included and you have a technical issue, you will receive a response requesting this information before we can assist you.
Please go back and follow these steps to save and attach your hardware information:
1. Click on the "Start" button and select "Run".
2. Type “DXDIAG” and click “OK”.
3. If the DirectX diagnostic tool does not load, please go to http://www.microsoft.com/directx and download/install the latest version of DirectX before re-attempting step 2. Otherwise continue to step 4.
4. Click the “Save All Information…” button.
5. Click “Save” to save your information to your desktop.
6. Click here, and fill out the required fields.
7. Click the “Browse” button at the bottom of the link.
8. Click the “Desktop” icon on the left of the menu, and select “Dxdiag.txt”
9. Click “Open” to attach your hardware information, and then submit your question.
File Attachments
• DxDiag.txt
Discussion Thread
Response (Box Alex I.) 09/05/2004 12:11 PM
If this is the case, you can contact our warranty department at to exchange your disk for a new one. To replace your software you will need a sales receipt dated within the 90-day warranty period. Electronic Arts warrants its software to the original purchaser that Electronic Arts' software is free from defects for a period of 90-days as stated in the manual. If the disk has been misused or the 90-day warranty has passed, then a fee will be assessed to replace the software.
FEES:
* Floppy Disk and PC-CD products: $7.50
* Deluxe and Studio products (i.e. Deluxe Paint, Studio 32, etc.): $7.50 per disk
* Sega Genesis cartridges: $20.00
* PS2, Xbox, Gamecube, PlayStation, Saturn, Sega CD & 3DO products: $15.00
* Super NES & Nintendo 64 cartridges: $30.00
ADDRESS:
EA Customer Warranty
P. O. Box 9025
Redwood City, CA 94065-9025
Warranty #: (650) 628-1900
Warranty emails; cswarranty@ea.com
Please send the disk, a brief note describing the defect and a sales receipt dated within the 90-day warranty. If a fee is applicable, please include a check or money order for the corresponding amount to replace the disk.
Customer 09/04/2004 05:35 PM
I get a cyclic redundancy error when it tries to copy Data2.cab from CD #2. Still not working. Any more suggestions?
Response (Box Alex I.) 09/04/2004 12:17 PM
Hello,
Thank you for contacting EA technical support. I am sorry that you are having difficulty.
Here are some tips to help get past the CD ROM trouble you are having. Please try these one at a time, and then try loading the game after each step. If the same issue (or an additional issue) occurs, proceed to the next step.
Try going to http://support.microsoft.com/default.as ... -us;228985
Follow all the steps that you can *do not follow the step regarding Nuts and Bolts if you do not have this program installed* to try and resolve the issue.
To resolve this problem, we can try to copy the contents of the CDs to a folder on your hard disk, and then run Setup from this folder. To do this, follow these steps:
1. On your desktop, Right Click and select New.
2. On the New menu, click Folder.
3. Type a name for the new folder, and then press ENTER. For example, type Gametmp.
4. Insert the Game CD1 into your CD-ROM or DVD-ROM drive. Hold down SHIFT as you insert the CD to prevent Setup from starting automatically.
5. Double click on the My Computer Icon, right-click the CD-ROM or DVD-ROM drive that contains the CD, and then click Explore.
6. Click on the Edit menu at the top of this window and choose Select All.
7. Click on the Edit menu at the top of this window and select Copy.
8. Right-click the folder that you created ( Gametmp ) in step 3, and then click Paste.
9. Follow steps 5 through 9 again for CD 2. *If you are prompted to overwrite and files, choose yes to all.
10. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click Setup.exe in the folder that you created ( Gametmp ) in step 3 to start Windows Installer and Game Setup.
11. Follow the on-screen instructions to complete the Game installation.
If this is the case, you can contact our warranty department at to exchange your disk for a new one. To replace your software you will need a sales receipt dated within the 90-day warranty period. Electronic Arts warrants its software to the original purchaser that Electronic Arts' software is free from defects for a period of 90-days as stated in the manual. If the disk has been misused or the 90-day warranty has passed, then a fee will be assessed to replace the software.
FEES:
* Floppy Disk and PC-CD products: $7.50
* Deluxe and Studio products (i.e. Deluxe Paint, Studio 32, etc.): $7.50 per disk
* Sega Genesis cartridges: $20.00
* PS2, Xbox, Gamecube, PlayStation, Saturn, Sega CD & 3DO products: $15.00
* Super NES & Nintendo 64 cartridges: $30.00
ADDRESS:
EA Customer Warranty
P. O. Box 9025
Redwood City, CA 94065-9025
Warranty #: (650) 628-1900
Warranty emails; cswarranty@ea.com
Please send the disk, a brief note describing the defect and a sales receipt dated within the 90-day warranty. If a fee is applicable, please include a check or money order for the corresponding amount to replace the disk.
Customer 09/03/2004 08:37 PM
Upon installation of C&C Generals there is an error installing Textures.big. The file is 333MB, but it only installs up to 42MB and crashes. It asks me to verify the file exists and that I can access it. Then I click retry and it does the same thing all over again. I've tried manually extracting the file to the installation folder, and that doesn't work either. This CD has worked fine before. I haven't used it in about 6 months, and it hasn't been exposed to any hot/cold or extreme conditions. What can be done to correct this problem?
Auto-Response 09/03/2004 08:37 PM
IMPORTANT!
Before you finish submitting your question, please make sure that you have attached your hardware information to help us resolve your answer quickly. If your hardware information is not included and you have a technical issue, you will receive a response requesting this information before we can assist you.
Please go back and follow these steps to save and attach your hardware information:
1. Click on the "Start" button and select "Run".
2. Type “DXDIAG” and click “OK”.
3. If the DirectX diagnostic tool does not load, please go to http://www.microsoft.com/directx and download/install the latest version of DirectX before re-attempting step 2. Otherwise continue to step 4.
4. Click the “Save All Information…” button.
5. Click “Save” to save your information to your desktop.
6. Click here, and fill out the required fields.
7. Click the “Browse” button at the bottom of the link.
8. Click the “Desktop” icon on the left of the menu, and select “Dxdiag.txt”
9. Click “Open” to attach your hardware information, and then submit your question.
File Attachments
• DxDiag.txt
Asus A7N8X-DLX/Athlon XP 2500+@3200+/1GB Geil PC3200/Power-Color 9600 Pro/Audigy LS/WD 120GB SATA/Enermax Case/Antec 480W TrueBlue