Help installing a new modem.

Kevin · Post by **Kevin** » Mon Jun 10, 2002 12:32 am

I bought a surfboard modem from best buy today to save that $10 a month rental and hooked it up real quick switching the cables with my current one(Network card not USB btw, also running on xp if it matters). I waited for the lights to stop flashing and then booted up my pc and..no internet. Checked the cables, used the 'reset' button etc. rebooted and still no internet. Hooked up the old RCA one, waiting for lights to stop flashing yada yada and didn't have internet, but then just coming back from work it looks like I do now.

Now common sense is telling me all I have to do is leave the new modem hooked up for awhile and it'll start working eventually, but nonetheless I figure better safe then sorry and that I should ask here rather then switching back and forth between the two and REALLY losing my connection

64bit · Post by **64bit** » Mon Jun 10, 2002 4:39 am

What Isp? I know on the attbi net you have to register the modem with them, ,might wanna give your isp a call.

Kevin · Post by **Kevin** » Mon Jun 10, 2002 6:57 am

I'm using insight broadband.

Chris · Post by **Chris** » Mon Jun 10, 2002 7:29 am

New modem will have to be provisioned to the account before it will work

legalmind · Post by **legalmind** » Wed Jun 12, 2002 12:51 am

To make it real simple:
Call your cable company!

Old Fart · Post by **Old Fart** » Wed Jun 12, 2002 11:33 am

They most likely need to know the MAC address of your new modem to allow it access on their system.

it is a twelve digit alphanumeric number, usually grouped in doubles i.e. 00-s4-25-g6-58-fr-54

ryguy69 · Post by **ryguy69** » Sat Jun 15, 2002 2:44 am

Call get it provisioned usually doesn't take that long.
If ya dont you still may connect but eventually the server will realize your modem is not suppose to be there and will not assign it an ip......but will keep it online (4 solid lights)